WE have always booked our holidays with Hays Travel and every time they have been brilliant from start to finish , Cloe booked us for our Disney land Paris holiday this time, Holly last time and Miche... See more
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I went in to my local branch (jarrow) and was greeted with a lovely smile and welcome. I did make it a little challenging to find and fit a budget. But, a big thanks to Aliyah for being very patient w... See more
Michelle in Jarrow is amazing, went into to complete our Cruise for 26, to then add in a short break in Yorkshire for August. Then as we chatted booked next Sept Cruise. Amazing service, wonderful st... See more
Company replied
I ususally always book my own holidays, but after looking tirelessly for over a week I couldn’t find anything we wanted within our budget so decided to drop in to Hays Jarrow. Ruby assisted me and pat... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
29 Bede Precinct, NE32 3LW, Jarrow, United Kingdom
- 0191 4835550
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We knew the hotel we wanted to go to
We knew the hotel we wanted to go to. But your member of staff was very good at explaining everything to us, when we asked her questions.
Thank you
Excellent customer service,thanks to…
Excellent customer service,thanks to Ruby we got a holiday booked.
The staff and manager couldn't do…
The staff and manager couldn't do enough for you nothing was a problem even exchanging money got the best rate the manager even checked which was the better deal on offer between tui and jet2 and easyjet the booking was quick all done in within half hour
WE have always booked our holidays with…
WE have always booked our holidays with Hays Travel and every time they have been brilliant from start to finish , Cloe booked us for our Disney land Paris holiday this time, Holly last time and Michelle before to Florida, can not recommend Hays Travel ( Jarrow Branch ) enough !Everything is gone over with care and professionalism , from flights, seats on the plane, hotel and transfers and for us as my wife is Disabled, VIP treatment from Newcastle airport on and off the plane including our return, cant thank the girls enough. 5 stars every time we have booked with Hays Travel. Thanks a million. Darron Brown.
The girl was really nice who found us a…
The girl was really nice who found us a last minute holiday
Brilliant helpful staff
Brilliant helpful staff , Lesley booked done all mine hassle free , everything explained . Brilliant service
Very friendly helpful girl
Very friendly helpful girl.
Went out of her way to get the holiday I wanted.
Very attentive staff and helpful
I went in to my local branch (jarrow)…
I went in to my local branch (jarrow) and was greeted with a lovely smile and welcome. I did make it a little challenging to find and fit a budget. But, a big thanks to Aliyah for being very patient with me and getting me a dream holiday, just where I wanted to be, and affordable. Thank you.
May use AI-assist with repliesRead more
The whole team were extremely helpful
The whole team were extremely helpful, especially Lesley! As always!

Reply from Hays Travel - Jarrow
We booked our holiday yesterday and…
We booked our holiday yesterday and with the help of Chloe it was done with no bother she is a great member of the staff at Hays Travel. Thank you

Reply from Hays Travel - Jarrow
So friendly & professional always test…
So friendly & professional always trust hays to help me choose my holidays girls are amazing.would never go anywhere else
Can’t thank Lesley enough in the Jarrow…
Can’t thank Lesley enough in the Jarrow office for her help

Reply from Hays Travel - Jarrow
I went in store hoping for a miracle…
I went in store hoping for a miracle and thats exactly what i got, a holiday at short notice in a beautiful destination on a tight buget! Service with a smile too!

Reply from Hays Travel - Jarrow
The staff are absolutely brilliant and…
The staff are absolutely brilliant and very friendly and they go out of the way to help you over and beyond

Reply from Hays Travel - Jarrow
The service from staff is 5 stars but…
The service from staff is 5 stars but unfortunately I've only given 3 stars because I can't download the hays app which is not there fault.

Reply from Hays Travel - Jarrow
As always staff are great,very helpful…
As always staff are great,very helpful and always friendly

Reply from Hays Travel - Jarrow
I have always booked my holidays at…
I have always booked my holidays at Jarrow Hays Travel. All the staff are fantastic and look after me when booking holidays

Reply from Hays Travel - Jarrow
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