The male member of staff (I have forgotten his name) that dealt with our enquiries was very knowledgeable, helpful, friendly and patient. Nothing was too much trouble.
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See what reviewers are saying
Two trips - one in Europe - one International - From start to finish, the team arranged both trips smoothly and confidently, giving me peace of mind. I would highly recommend the Ipswich branch to an... See more
Company replied
I met Ele the travel consultant at the Ipswich branch when booking my first holiday 2 years ago. Her knowledge and expertise, friendly approach and being so helpful she now knows what kind of holiday... See more
Company replied
Brilliant service 😃 very friendly staff and when trying to sort our holiday nothing was too much trouble. Excellent
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
36 Tavern Street, IP1 3AP, Ipswich, United Kingdom
- 01473852670
4.9
Excellent
604 reviews
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Reply from Hays Travel - Ipswich
I'm so glad we could help you get your holiday booked.
- Ellie, Apprentice Travel Consultant
Reply from Hays Travel - Ipswich
Thank you for taking the time to leave us a review it is always a pleasure getting your holiday booked with us.
Kind Regards
Ele - S Travel Consultant
Reply from Hays Travel - Ipswich
Thank you for taking the time to leave a review, I hope you have an amazing trip. Thanks, Sophie - Branch Manager
Perfect holiday information
The male member of staff (I have forgotten his name) that dealt with our enquiries was very knowledgeable, helpful, friendly and patient. Nothing was too much trouble.
16 August 2026
Reply from Hays Travel - Ipswich
Thank you so much for your kind review! It was lovely meeting you both and I'm glad we got your trip sorted. - Reece, Travel Consultant :)
Ele was excellent all the way through…
Ele was excellent all the way through the process
21 August 2026
Reply from Hays Travel - Ipswich
Hello Mr Chaplin, thank you taking time to leave me a review. It was a pleasure getting your holiday booked for you. Kind Regards Ele S - Travel Consultant
Brilliant service 😃 very friendly staff…
Brilliant service 😃 very friendly staff and when trying to sort our holiday nothing was too much trouble. Excellent
14 August 2026
Reply from Hays Travel - Ipswich
Thank you for taking the time to leave a review, it was my pleasure to help. Thanks, Sophie - Branch Manager
Reply from Hays Travel - Ipswich
Good Morning
Thank you for your 5 star review and kind words.
Thank You
Amina - Travel Consultant
Staff always friendly and very helpful…
Staff always friendly and very helpful in sorting holiday that's why we always go back never had a problem.
18 August 2026
Reply from Hays Travel - Ipswich
Thank you for your kind review, always a pleasure seeing you both! - Reece, Travel Consultant
Reply from Hays Travel - Ipswich
Thank you for taking the time to leave us a review it is always a pleasure booking your holidays for you - Kind Regards, Ele S - Travel Consultant
Tiffany in the Ipswich store made…
Tiffany in the Ipswich store made organising our trip (a bespoke package for us) so smooth. She was great. We have used Hays a lot and had just as amazing servie in the Chelmsford branch with Jo as we did here. Thanks Tiffany. V & J
16 August 2026
Reply from Hays Travel - Ipswich
Thank you for the kind review it was my absolute pleasure booking this for you I hope the DJS are amazing- Tiffany Assistant Manager
Reece was very helpful we really felt…
Reece was very helpful we really felt he cared for our needs. He was patient and polite. He helped us with airport stays and car parking too.
17 August 2026
Reply from Hays Travel - Ipswich
Thank you for your kind words and review! It was a pleasure meeting you both and I'm glad we got something sorted for you. Not long to go🤞- Reece, Travel Consultant
Friendly and professional
Spoke with Reece, he remembered me from previous bookings. Made the booking process easy, pulling up my details already recorded. He's friendly and professional.
10 August 2026
Reply from Hays Travel - Ipswich
Good Afternoon
Thank you for taking the time to share your positive feedback. We are delighted to hear that your booking process was easy and that you appreciated the friendly and professional service. We look forward to assisting you again in the future!
Kind Regards
Reece :)
Elena and Tiffany both really helpful…
Elena and Tiffany both really helpful and had lots of local knowledge which helped us decide where to go next.
6 August 2026
Reply from Hays Travel - Ipswich
Hi John
Thank you for taking the time to leave us a review. It was pleasure helping organise your trip
Kind Regards - Ele S, Travel Consultant
Bespoke trip for no more than a package
Sophie booked us a bespoke package so we could go on the days we wanted and found much nicer hotels than we had seen on packages. It is just what we wanted.
5 August 2026
Reply from Hays Travel - Ipswich
Thank you for your lovely review, I am so pleased I could create a package which was perfect for you and hope you have the best time in Bali! Thanks, Sophie - Branch Manager
Reply from Hays Travel - Ipswich
Hi Scott. Thank you for taking the time to leave me a review. It is always a pleasure helping you and your family plan your holiday
Kind Regards Ele S - Travel Consultant
Always Brill.Helpful and knowledgeble.
11 March 2026
Reply from Hays Travel - Ipswich
Thanks Sue always a pleasure! Thanks, Sophie - Branch Manager
Very pleased
Reece was very friendly and helpful as we have not travelled abroad for along time he was very good
26 July 2026
Reply from Hays Travel - Ipswich
Thank you for taking the time to leave such a kind review, I know you will have an amazing time away! Please come back anytime! - Reece, Travel Consultant :)
It was a very pleasant and welcoming…
It was a very pleasant and welcoming experience. We really appreciated the help from the staff member and she worked to help us find the right holiday with the right price. We didn’t feel pressured in anyway. A very personable and friendly service.
17 July 2026
Reply from Hays Travel - Ipswich
Thank you for leaving such a lovely review, it was a pleasure helping to find the right cruise for you and I hope you all have the most amazing time. Thanks, Sophie - Branch Manager
Two trips
Two trips - one in Europe - one International - From start to finish, the team arranged both trips smoothly and confidently, giving me peace of mind. I would highly recommend the Ipswich branch to anyone looking for a travel agent that genuinely listens, guides and delivers. A truly outstanding team.
24 July 2026
Reply from Hays Travel - Ipswich
Thank you very much for your review, it was a pleasure getting this sorted for you I hope you have a great time. - Reece, Travel Consultant :)
Always book with a travel agent
Sophie booked our holiday and we left happy. She then rang us to inform us that the price we had paid did not include flights! This was in no way her fault. The company she booked with never once once mentioned this. They even asked what airport we wanted to travel from. Sophie asked what airlines they used, so the man booking the holiday had plenty of opportunity to tell us that flights were not included! Sophie and Reece worked hard to get another holiday as close as to the one we had booked. This one included flights and also added private transfers on. First class service as always. Will always recommend Hays Travel
21 July 2026
Reply from Hays Travel - Ipswich
Thank you for taking the time to leave a review, I am glad we managed to get this sorted out for you & apologies again for the issue with the first tour operator. Thanks, Sophie - Branch Manager
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