Elana at Hays travel Inverness has helped booked us on a Disney Cruise last year and a holiday to Benidorm this year. She has made sure our stays were suitable for mobility needs and looked in great... See more
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Erin was very helpful and listened carefully to what I had to say . The result was a satisfactory deal which we were happy with thanks to Erins professionalism and ability to listen to us 're our req... See more
Company replied
Nadia gave us a wonderful welcome. She then proceeded to search out a suitable holiday for us and we completed our booking very successfully. We have previously booked several holidays to various de... See more
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The lady, Maya was very helpful with helping us choose a holiday even though we couldn't decide where to go. She showed us various destinations and gave good description of each location. We chose a h... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
13 Ingles St, IV1 1HN, Inverness, United Kingdom
- 01463 897 880
4.8
Excellent
934 reviews
Asks customers to review
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Friendly and helpful staff
13 August 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
We booked with fiona from Inverness
We booked with fiona from Inverness, she is very helpful and listen to wot we wanted ,great service and would book again x
4 August 2026
Reply from Hays Travel - Inverness
hi Kim!
Thank you so much for your wonderful feedback! We are so pleased to hear that Fiona was helpful. We look forward to helping you with your future bookings.
Kind Regards
Hays Travel Inverness
Elana at Hays travel Inverness has…
Elana at Hays travel Inverness has helped booked us on a Disney Cruise last year and a holiday to Benidorm this year. She has made sure our stays were suitable for mobility needs and looked in great depth to ensure we got the the best from our holidays and accommodation. She is so friendly and keeps you updated. Made it a very stress free experience.
27 July 2026
Unprompted review
Reply from Hays Travel - Inverness
Thank you for your wonderful 5-star review! We are so pleased to hear that Elana was able to help make your holiday stress-free!!
Kind Regards
Hays Travel Inverness
Our travel adviser Fiona
1 August 2026
Excellent service without being in the shop
Erin was very helpful and listened carefully to what I had to say . The result was a satisfactory deal which we were happy with thanks to Erins professionalism and ability to listen to us 're our requirements on the phone .
1 August 2026
Reply from Hays Travel - Inverness
Thank you so much for your wonderful feedback! We are so pleased to hear that your experience was so positive and that you were happy with the deal. We appreciate your kind words about Erin.
Reply from Hays Travel - Inverness
Hello Marlene,
Thank you for your fantastic review! We are so pleased to hear that you found our team to be helpful and that you appreciated our services.
Kind Regards
Hays Travel Inverness
Reply from Hays Travel - Inverness
Hello Joan,
I'm glad you had a pleasant experience with Maya! Have a lovely holiday when it comes! :)
Hays Travel Inverness
Very helpful
The lady, Maya was very helpful with helping us choose a holiday even though we couldn't decide where to go. She showed us various destinations and gave good description of each location. We chose a holiday following her advice.
1 August 2026
Reply from Hays Travel - Inverness
I'm so glad we were able to find the perfect holiday for you Stephen! I hope too see you soon for the big 30th anniversary! :)
Maya
Reply from Hays Travel - Inverness
Hello Ross,
We are glad to hear you had a positive experience with Fiona. Thank you for your feedback.
Hays Travel Inverness
Very helpful staff member
The lady we dealt with was very informative, very friendly and put us at ease straight away.
30 July 2026
Reply from Hays Travel - Inverness
William,
Thank you for your wonderful feedback! We are so pleased to hear that our colleague was informative, friendly, and made you feel comfortable right away. We truly appreciate you taking the time to share your kind words.
Kind Regards
Fiona
Very helpful staff .were able to match…
Very helpful staff .were able to match the online price.
30 July 2026
Reply from Hays Travel - Inverness
Hello Ann,
I'm glad we were able to get you all booked up! Thanks for your positive feedback. :)
Hays Travel Inverness
Staff helpful and responsive.
Staff helpful and polite and solved a problem for us quickly and satsifactorily.
13 July 2026
Reply from Hays Travel - Inverness
Hello Christopher,
We are glad to hear you found our team helpful and polite. Your review is much appreciated! :)
Hays Travel Inverness
Reply from Hays Travel - Inverness
Hi Joyce,
We are so pleased to hear that you found our team to be friendly and helpful. We appreciate your feedback :)
Staff were excellent and experienced
Staff were excellent and experienced
I was given all the advice I required to to arrange my trip
I can’t thank them enough for the time and patience given
26 July 2026
Reply from Hays Travel - Inverness
Hi James :)
So glad we managed to get you all booked up!
Nadia :)
Reply from Hays Travel - Inverness
Thank you for your kind review about Fiona.
An efficient and pleasant visit
An efficient and pleasant visit
Hays. Staff very polite and friendly. And understanding customers needs. Elana was extremely helpful.
24 July 2026
Reply from Hays Travel - Inverness
Hi Stuart :)
Thank you for the feedback! Glad we managed to get you all booked up!
Elana
Reply from Hays Travel - Inverness
Hi Angela,
Thank you for your feedback. We are so pleased to hear that our team provided you with such helpful and professional service.
Samantha :)
The agent Elena was extremely helpful…
The agent Elena was extremely helpful and met all our needs. Nothing was too much trouble and we would certainly consider using Hay's again.
17 July 2026
Reply from Hays Travel - Inverness
Thank you for the feedback Mr Macpherson. Delighted we could get you all booked up! Have a fantastic trip.
Reply from Hays Travel - Inverness
Thank you for your lovely comments. Team Inverness
Fiona @ Hays Travel in Inverness was…
Fiona @ Hays Travel in Inverness was very helpful and couldn’t do enough for us to help find a holiday for all our needs …
20 July 2026
Reply from Hays Travel - Inverness
Thank you for your wonderful review! We are so pleased to hear that Fiona was so helpful in finding the perfect holiday to meet all your needs. We appreciate your kind words.
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