Such helpful staff that enable you to navigate and find the holiday that you're looking for. Sally was great this year and Karen has helped us in the past. Always friendly, knowledgeable and supportiv... See more
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Once again Steve in your Hemel Hempstead shop could not have been any more helpful. He managed to find a great last minute deal for me that 2 other travel agencies I visited were unable to get even cl... See more
Company replied
We went in today to check in for our holiday in Zante on 2 September, we also booked to go to Turkey next June while we were there. We always book in this branch with Sally, we now look on her as a fr... See more
Company replied
Stephen was knowledgable, listened, confirmed things for our break as he went along on the system. Nothing was too much trouble, even phoned the hotel as ground room ended due to mobility issue... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
29 The Marlowes Centre, HP1 1DX, Hemel Hempstead, United Kingdom
- 01442816562
4.9
Excellent
603 reviews
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Looking for some winter sun
Looking for some winter sun. Agent offered several options with short range flights.
4 August 2026
Just an easy way of booking a holiday
Just an easy way of booking a holiday, very helpful staff with knowledge of where you are going is always a bonus Karen was very good.
10 August 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Check in day!!!
We went in today to check in for our holiday in Zante on 2 September, we also booked to go to Turkey next June while we were there. We always book in this branch with Sally, we now look on her as a friend. Always great service.
9 August 2026
Reply from Hays Travel - Hemel Hempstead
Good Morning Ladies
Its my pleasure every time I see you.
Best wishes
Sally
A fast and easy way to book a holiday
A fast and easy way to book a holiday. Karen was super helpful!
25 July 2026
Reply from Hays Travel - Hemel Hempstead
Thank you for leaving this lovely review. Venice will be amazing. Can't wait to hear all about it
Regards
Karen
Booking with Hays Hemel experience
Friendly, knowledgeable offers options, explains the advantages and disadvantages when trying to choose. Closes paperwork quickly and offers ongoing support. Ticked all our boxes when booking a holiday. Thanks you Sally.
7 August 2026
Reply from Hays Travel - Hemel Hempstead
Good Morning
Thanks for taking the time to leave a review.
Enjoy Madeira & the 1st Grandchild :)
Best wishes
Sally
Staff were brilliant the lady who found…
Staff were brilliant the lady who found our cruise for us was very helpful and found us a great cabin and cruise at a very good price
8 August 2026
Reply from Hays Travel - Hemel Hempstead
Good Morning
Thanks for the kind review , We hope you enjoy your holiday.
Best wishes
Sally
Very good efficient service very…
Very good efficient service very pleased with the travel agent Steven & his knowledge
5 August 2026
Reply from Hays Travel - Hemel Hempstead
Thank you so much for your very kind comments.
Your feedback is greatly appreciated.
excelent service combined with broad…
excelent service combined with broad knowledge base made booking the holidays easy.
2 August 2026
Reply from Hays Travel - Hemel Hempstead
Good Morning
Thanks for the review !
Enjoy Lisbon & China
best wishes
Sally
Our first cruise.
Everything was explained down to the last detail. So simple to book our holiday (cruise) and saved so much money aswell. Staff at Hays are so helpful and friendly. And yes, we are so pleased.
3 August 2026
Reply from Hays Travel - Hemel Hempstead
So happy that I was able to assist you with your first cruise.I'm sure that you will have a fantastic time.
Regards
Steve
Friendly and helpful staff
Friendly and helpful staff. They take the time to find you the best deals and accommodate all your wishes for your holiday
2 August 2026
Reply from Hays Travel - Hemel Hempstead
Thank you for your very kind comments.You certainly have a lovely holiday to Gran Canaria to look forward to.
Such helpful staff that enable you to…
Such helpful staff that enable you to navigate and find the holiday that you're looking for. Sally was great this year and Karen has helped us in the past. Always friendly, knowledgeable and supportive.
26 July 2026
Reply from Hays Travel - Hemel Hempstead
Good Afternoon
Thanks for taking the time to leave a review, Enjoy Mexico
Sally
Always book with Hays
Always book with Hays. Everyone is so knowledgeable, caring and easy to talk to. Wouldn’t go anywhere else. Thank you Karen ( Hemel Hempstead) for your help.
1 August 2026
Reply from Hays Travel - Hemel Hempstead
Thank you for your lovely review. This is going to be a fantastic holiday. Cant wait to hear all about it.
Kind regards
Karen
Reply from Hays Travel - Hemel Hempstead
Thank you for your very kind comments .They are very much appreciated
Karen was great as usual
Karen was great as usual. Very knowledgeable about all locations, she listened to out requests and found a holiday suitable. Friendly and informative. Thanks Karen
1 August 2026
Reply from Hays Travel - Hemel Hempstead
Thanks for leaving this lovely review Julie. I'm sure you and Sarah will love Playa Blanca. Ibiza next year lol?
Regards
Karen x
Karen is an amazing travel agent
Karen is an amazing travel agent. She thought of everything and we came out of the Hemel Hempstead shop happy with the holiday we just booked.
29 July 2026
Reply from Hays Travel - Hemel Hempstead
Thanks for your kind words Mark. I hope you all have a wonderful time. I certainly enjoyed my time there. Enjoy the Gala Party on Friday night.
Reply from Hays Travel - Hemel Hempstead
Thank you for your very kind comments.You certainly have a lovely trip to look forward to.
Great customer service
Once again Steve in your Hemel Hempstead shop could not have been any more helpful. He managed to find a great last minute deal for me that 2 other travel agencies I visited were unable to get even close to matching.
25 July 2026
Reply from Hays Travel - Hemel Hempstead
Thank you once again Carole for your lovely words.Another great trip for you to look forward to!
Kind Regards
Steve
Karen was lovely
Karen was lovely, we were drawn to her straight away and she found us the perfect trip to LA at a reasonable price and made the experience easy and advised us during the entire booking.
19 July 2026
Reply from Hays Travel - Hemel Hempstead
Thank you for the lovely review,
Can't wait to see the photos of the Hollywood sign
Kind regards
Karen
Reply from Hays Travel - Hemel Hempstead
Good Morning
Thanks so much for the review.
Enjoy Bulgaria ✈ 🍻
Best Wishes
Sally
Extremely friendly and pleasant lady
Extremely friendly and pleasant lady. Showed us a variety of options before we settled on our choice.
21 July 2026
Reply from Hays Travel - Hemel Hempstead
Good Morning
Thank you so much for the review.
Enjoy Greece and sampling all the delicious tavernas 🥗🍷
Best wishes
Sally
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