Hays Travel - Greenock Reviews 

785
TrustScore 5 out of 5

4.9

58 Hamilton Way, PA15 1RH Greenock, GB


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Rated 5 out of 5 stars

I went in to hays with 0 plans of were I wanted to go. Spoke with alayna who was amazing and went through every option covering almost every destination known🤣 ended up settling on turkey as never be... See more

Company replied

Rated 5 out of 5 stars

Amy was great arranging our holiday for next year . Also Jacqueline who had taken our request kept in contact through email to tailor our holiday. Find staff in shop so friendly and professional at al... See more

Company replied

Rated 5 out of 5 stars

Very friendly helpful staff Would recommend booking your holiday with hays. I book all my holidays with hays

Company replied

Rated 5 out of 5 stars

Allison was amazing and so patient with myself when booking my first ever family holiday. She went through multiple options with no judgement and gave personal experiences to allow myself and my wife... See more

Company replied


Company details

  1. Travel Agency
  2. Cruise Agency
  3. Cruise Travel Agency
  4. Cultural Tours Provider
  5. Currency Exchange Service
  6. Travel Aggregator

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

  • 58 Hamilton Way, PA15 1RH, Greenock, United Kingdom

  • 01475297022

4.9

Excellent

TrustScore 5 out of 5

785 reviews

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4.9

All reviews

(785)

123,181 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very friendly helpful staff

Very friendly helpful staff
Would recommend booking your holiday with hays.
I book all my holidays with hays

1 July 2026
Hays Travel - Greenock logo

Reply from Hays Travel - Greenock

Thank you for such a lovely review! It was great to get you all booked up again! Have the best time :)

Rated 5 out of 5 stars

Once in a lifetime holiday

Popped into Hays Travel on Thursday afternoon and went back in Friday afternoon as I said i would, the staff were brilliant, very helpful and knowledgeable in their job, any questions we had it was answered, only thing that I could say was, within the previous day then Friday afternoon the price had gone up over £200.00 pp, which put a strain on our budget, my son has Cerebral Palsy with additional support needs, so there's no way I could say no to the holiday as he was sitting with me, if it had been the same price as shown on Thursday would've been happier, but was to it was a live system the prices keep changing

18 July 2026
Rated 5 out of 5 stars

Alayna was very friendly and called…

Alayna was very friendly and called the hotel to see if flumes and slides where going be opened in month of april she went above and beyond

15 July 2026
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Reply from Hays Travel - Greenock

Thank you so much for the great review! and thank you again for booking :)

Rated 5 out of 5 stars

The staff at hays Greenock are so…

The staff at hays Greenock are so helpful and always have a welcoming smile I wouldn't go anywhere else now

12 July 2026
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Reply from Hays Travel - Greenock

Thank you so much for such a lovely review! It was fab to get you booked up again.

Rated 5 out of 5 stars

I went in to hays with 0 plans of were…

I went in to hays with 0 plans of were I wanted to go. Spoke with alayna who was amazing and went through every option covering almost every destination known🤣 ended up settling on turkey as never been and wanted something new and hot. Will be back again for any holiday I go on. Alayna also booked my previous holiday too.

6 July 2026
Hays Travel - Greenock logo

Reply from Hays Travel - Greenock

Thank you so much for your lovely review! It was fab to get you all booked up again, Thank you :)

Rated 5 out of 5 stars

So we had great experience

So we had great experience, Alison the agent was so lovely and after a wee issue on our part, we did get our 1st holday booked for puerta del camren lanzarote 😍27days countdown is on and we are well happy 🫶

10 July 2026
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Reply from Hays Travel - Greenock

So glad you are all booked up .Have a fab time . Alison

Rated 5 out of 5 stars

I found it really easy to make my…

I found it really easy to make my booking with Hays travel. Jacqui was fantastic from the initial call through to the complete booking of my cruise holiday.

30 June 2026
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Reply from Hays Travel - Greenock

Thanks James for booking again we appreciate it.

Rated 5 out of 5 stars

Personal knowledge of my requirements…

Personal knowledge of my requirements and previous bookings made within the branch, allowed the manager Jacqueline to book my exact requirements once again.

5 July 2026
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Reply from Hays Travel - Greenock

Lovely feedback - thank you. We appreciate you booking again !

Rated 5 out of 5 stars

Easy booking holiday

Easy booking holiday

28 June 2026
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Reply from Hays Travel - Greenock

Lovely Anne - we appreciate your review. Thanks for booking again !

Rated 5 out of 5 stars

I was an extremely difficult customer…

I was an extremely difficult customer and the member of staff was so kind and helpful. She found me a great holiday which I was exactly what I was looking for but couldn’t explain. Thank you

29 June 2026
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Reply from Hays Travel - Greenock

Thanks for booking with us - Eva

Rated 5 out of 5 stars

Very helpful staff member

Very helpful staff member - easy and straightforward booking process.

28 June 2026
Hays Travel - Greenock logo

Reply from Hays Travel - Greenock

I really appreciate you leaving me a great review - Alayna

Rated 5 out of 5 stars

Couldn't do enough 2 get my holiday i…

Couldn't do enough 2 get my holiday i asked for .Nothing was a bother .The travel agent was very pleasant and patient .No bad comments at all.

20 June 2026
Hays Travel - Greenock logo

Reply from Hays Travel - Greenock

I really appreciate you leaving me a great review - Alayna

Rated 5 out of 5 stars

Mairi was very helpful

Mairi was very helpful. She was polite and very knowledgeable.

22 June 2026
Hays Travel - Greenock logo

Reply from Hays Travel - Greenock

Thank you booking with us again . We appreciate your feedback - Mhairi

Rated 5 out of 5 stars

Great

Great, staff , always friendly, and helpfull

14 November 2025
Hays Travel - Greenock logo

Reply from Hays Travel - Greenock

Thanks for booking with us - Amy

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