Hey guys, I'm running out of superlatives to describe my latest experience at Hays Travel (Gateshead) I had the pleasure of meeting Janelle for the first time and like her colleagues, she dealt w... See more
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Welcomed into the shop with a friendly greeting. I was wanting a renewal of my travel insurance and this was done quickly and efficiently by Kirsty .I had a few issues with my email address but this w... See more
Company replied
When I visit the Gateshead branch I find that the staff are very helpful in ensuring that they meet my holiday needs. Communication with them is excellent. That's why I go back there to book my holida... See more
Company replied
Janette was very welcoming from the start. She shared her knowledge of the destination having been there herself in the past. She explained everything in detail. Having researched a few different hote... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
43 Jackson Street, NE8 1EE, Gateshead, United Kingdom
- 0191 4774615
4.9
Excellent
730 reviews
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everything!
15 August 2026
Harvey sorts everything for us no…
Harvey sorts everything for us no stress booked all good the staff are amazing in gateshead branch thank yous all
23 August 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Friendly service ,and very…
Friendly service ,and very knowledgeable, was really happy with our experience.
19 August 2026
Reply from Hays Travel - Gateshead
Thank you so much for your lovely review! We hope you have a fantastic holiday! Thanks Hays Travel Gateshead :)
Outstanding customer service
Hey guys,
I'm running out of superlatives to describe my latest experience at Hays Travel (Gateshead)
I had the pleasure of meeting Janelle for the first time and like her colleagues, she dealt with my holiday request to Bodrum with consummate professionalism.
Everything was handled with clarity, making the travel planning process stress free and seamless.
I highly recommend this travel company and commend Janelle for her outstanding customer service.
Patrick D Graham
6 August 2026
Staff were very approachable
Staff were very approachable, friendly and helpful.
I gave a very specific set of requirements and they managed to find a holiday to fit every single one.
13 August 2026
Reply from Hays Travel - Gateshead
Thanks so much for your lovely review. We hope you have an amazing holiday. Thanks Hays Travel Gateshead :)
Reply from Hays Travel - Gateshead
Thank you for your lovely review! We hope you have an amazing holiday! Thanks Team Gateshead :)
Good customer service
5 August 2026
Reply from Hays Travel - Gateshead
Thank you for your lovely feedback :)
Lovely and helpful staff which is why…
Lovely and helpful staff which is why we keep coming back!
8 August 2026
Reply from Hays Travel - Gateshead
Thank you for your wonderful 5-star review! We are so pleased to hear that our staff are helpful and that you keep coming back to us. We truly appreciate your loyalty!
When I visit the Gateshead branch I…
When I visit the Gateshead branch I find that the staff are very helpful in ensuring that they meet my holiday needs. Communication with them is excellent. That's why I go back there to book my holiday.
8 August 2026
Reply from Hays Travel - Gateshead
Thanks so much for your lovely review! It's always a pleasure to book your holidays!. Thank you Hays Travel Gateshead :)
Reply from Hays Travel - Gateshead
Thank you so much for your lovely review. I hope you have an amazing holiday! Thank you Harvie :)
Amazing staff Thankyou for your help
1 August 2026
Reply from Hays Travel - Gateshead
Thank you so much for your lovely review! We hope you have a lovely holiday. Thanks Hays Travel Gateshead
Staff very friendly and helpful
Staff very friendly and helpful, showed knowledge of the destination we were booking
26 July 2026
Reply from Hays Travel - Gateshead
Thank you for your lovely review! I hope you's have ana amazing holiday. Thank you Harvie :)
Can’t recommend enough!
Staff were super friendly and extremely helpful, as always, Katie was brilliant helping look for different hotels and deals with the best price to accommodate for my travel size on an already existing deal plus changing airport so that I could still go without having to travel down to Manchester first. Fantastic price- it ended up being nearly £3000 cheaper than the other deals plus it was an additional night in a nicer hotel and with breakfast included.
26 July 2026
Reply from Hays Travel - Gateshead
Hi Kelsey,
Thankyou so much for your lovely feedback! I'm so pleased we managed to find you the perfect option with no extra hassle! 😀. if i don't manage too see you before hand I hope you have a lovely trip! Kind regards, Katie 😊
Excellent service very helpful staff…
Excellent service very helpful staff always use hays
1 August 2026
Reply from Hays Travel - Gateshead
Thank you so much for your review. It was so lovely to see you in branch and i hope you have an amazing time on your holiday. If there is anything at all you need please dont hesitate to get in touch. Thanks Kirsty
Welcomed into the shop with a friendly…
Welcomed into the shop with a friendly greeting. I was wanting a renewal of my travel insurance and this was done quickly and efficiently by Kirsty .I had a few issues with my email address but this was again sorted out by Kirsty who followed it up with a phone call to make sure everything was ok
29 July 2026
Reply from Hays Travel - Gateshead
Thank you so much for your lovely review. It was so lovely to see you in branch. And i hope you have a wonderful time on your holidays. Anything you need in the future dont hesitate to get in touch. Thanks Kirsty
Reply from Hays Travel - Gateshead
Thank you so much for your review its always such a pleasure to speak with you and sort your holidays i hope you both have an amazing time. Thanks Kirsty x
5 star service again off kirsty could…
5 star service again off kirsty could not ask for more looking forward to book again in the future and all the best for kirsty up coming baby girl
22 July 2026
Reply from Hays Travel - Gateshead
Its always such a pleasure to deal with you both if yous need anything at all dont hesitate to get in touch. Thank you very much i will soon be back from Mat leave sorting out your hols. Thanks Kirsty
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