Hays Travel - Flint Reviews 

514
TrustScore 5 out of 5

4.9

28 Church Street, CH6 5AL Flint, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

We have always headed over to hays travel for booking our holidays, there is no better feeling than actually going into store and speaking to somebody in person. Over the past year Ashleigh Graham ba... See more

Company replied

Rated 5 out of 5 stars

Hi we had his lovely girl called Emma Perez in the flint shop she sorted a lot out for me and the wife she was really helpful

Company replied

Rated 5 out of 5 stars

Emma was great, she helped pull together all the elements of our special fly-cruise Asia-Australia for 2028. She was patient and knowledgeable about the 3rd party company, she ensured they were offer... See more

Company replied

Rated 5 out of 5 stars

As usual went into flint branch.n wales already knew what and where we wanted to book but the staff were brilliant gave us a great deal on my holiday including insurance sorted everything there and t... See more

Company replied


Company details

  1. Travel Agency
  2. Cruise Agency
  3. Cruise Travel Agency
  4. Cultural Tours Provider
  5. Currency Exchange Service
  6. Travel Aggregator

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

  • 28 Church Street, CH6 5AL, Flint, United Kingdom

  • 01352 761000

4.9

Excellent

TrustScore 5 out of 5

514 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(514)

126,307 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service

Great service, yet again Hays Flint. Helpful staff.

26 August 2026
Hays Travel - Flint logo

Reply from Hays Travel - Flint

Colin,

Thank you for your wonderful feedback! We are so pleased to hear that our team was helpful and that you appreciate our service. We truly value your continued support.

Kind Regards
Hays Travel

Rated 5 out of 5 stars

Hi we had his lovely girl called Emma…

Hi we had his lovely girl called Emma Perez in the flint shop she sorted a lot out for me and the wife she was really helpful

27 August 2026
Hays Travel - Flint logo

Reply from Hays Travel - Flint

Nigel,

Thank you for your wonderful 5-star review! We are so pleased to hear that our colleague provided such helpful service.

Kind Regards
Hays Travel

Rated 5 out of 5 stars

Helpful and very friendly

Helpful and very friendly

26 August 2026
Hays Travel - Flint logo

Reply from Hays Travel - Flint

James,

Thank you for taking the time to share your positive experience. We are so pleased to hear that you found our team to be helpful and friendly. We appreciate your kind words!

Kind Regards
Hays Travel

Rated 5 out of 5 stars

Staff couldn't have been more helpful

Staff couldn't have been more helpful

25 August 2026
Hays Travel - Flint logo

Reply from Hays Travel - Flint

Adrian Williams,

Thank you so much for your wonderful 5-star review! We are delighted to hear that our team was so helpful and accommodating. We truly appreciate your kind words.

Kind Regards
Hays Travel

Rated 5 out of 5 stars

Excellent service always book my…

Excellent service always book my holidays through Hays travel you know your in safe hands

23 August 2026
Hays Travel - Flint logo

Reply from Hays Travel - Flint

Sandra,

Thank you for your fantastic feedback! We are so pleased to hear that you consistently feel safe and well-cared for when booking your holidays with us.

Kind Regards
Hays Travel

Rated 5 out of 5 stars

Scott was brilliant

Scott was brilliant. Patient and helpful

22 August 2026
Hays Travel - Flint logo

Reply from Hays Travel - Flint

DJS,

Thank you for your wonderful review! We are so pleased to hear that you had such a positive experience with us. We truly appreciate your kind words.

Kind Regards
Hays Travel

Rated 5 out of 5 stars

GREAT SERVICE

Fantastic knowledge of what I asked for. Very smooth transaction and very polite service. Would definitely recommend and book again at the Flint branch

15 August 2026
Hays Travel - Flint logo

Reply from Hays Travel - Flint

Richard,

Thank you for your wonderful feedback! We are so pleased to hear that you had such a smooth transaction and polite service. We look forward to assisting you again.

Kind Regards
Hays Travel

Rated 5 out of 5 stars

Great experience

The travel agent I spoke to was helpful and knowledgeable. I had a very positive experience.

14 August 2026
Hays Travel - Flint logo

Reply from Hays Travel - Flint

Thank you for your wonderful feedback! We are so pleased to hear that our travel agent was helpful and knowledgeable, and that you had such a positive experience.

Kind Regards
Hays Travel Flint

Rated 5 out of 5 stars

Great experience

Great experience, the guy who helped us, was very patient.

4 August 2026
Hays Travel - Flint logo

Reply from Hays Travel - Flint

Alison Jones,

Thank you so much for your wonderful 5-star review! We are so pleased to hear that you had a great experience and found our team member to be very patient.

Kind Regards
Hays Travel Flint

Rated 5 out of 5 stars

We have always headed over to hays travel.

We have always headed over to hays travel for booking our holidays, there is no better feeling than actually going into store and speaking to somebody in person. Over the past year Ashleigh Graham based at your flint store has helped us, she has offered us the best advice, the service she gave was second to none. Processed our booking quickly and kept us updated. On this occasion we are returning to a hotel we have stayed at before so I just gave Ashleigh a call and she booked it for us whilst I was on the telephone with her, which was great service.
I recommend hays to all my family and friends looking to book holidays.

13 August 2026
Hays Travel - Flint logo

Reply from Hays Travel - Flint

Elaine,

Thank you for your wonderful review! We are so pleased to hear about your positive experience and that our team provided such excellent service. We appreciate your recommendation to family and friends.

Kind Regards
Hays Travel Flint

Rated 5 out of 5 stars

Every one that works at the Flint…

Every one that works at the Flint branch are always cheerful and go above and beyond to get you the holiday that you want ,i cannot fault the staff that work there

5 August 2026
Hays Travel - Flint logo

Reply from Hays Travel - Flint

Wayne,

Thank you so much for your wonderful 5-star review! We are absolutely delighted to hear that our team consistently goes above and beyond to help you find your perfect holiday. Your kind words mean a lot to us.

Kind Regards
Hays Travel Flint

Rated 5 out of 5 stars

The girls in hays travel flint went…

The girls in hays travel flint went above and beyond to find a holiday for me. Emma knew exactly what to look for when I explained what I was after. No pressure at all to book. Very thorough and I will be definitely be coming back here to book again. All questions were answered and I came out of the shop really happy. So glad I decided to book here. Thank you.

9 August 2026
Hays Travel - Flint logo

Reply from Hays Travel - Flint

Julian Jones,

Thank you for your wonderful feedback! We are so pleased to hear that our team went above and beyond to find you the perfect holiday and that you left feeling happy. We look forward to welcoming you back again soon!

Kind Regards
Hays Travel Flint

Rated 5 out of 5 stars

Excellent service

Emma at Flint was excellent. Very efficient and sorted us out with a five day break getting us a good deal.

6 August 2026
Hays Travel - Flint logo

Reply from Hays Travel - Flint

Thank you for your wonderful feedback! We are pleased to hear that our colleague was very efficient in getting you a good deal. We appreciate you highlighting their excellent service.

Kind Regards
Hays Travel Flint

Rated 5 out of 5 stars

No pressure to sell us a holiday

No pressure to sell us a holiday. Made all requests for what we wanted. Thank you

2 August 2026
Hays Travel - Flint logo

Reply from Hays Travel - Flint

MARTIN PIERCE,

Thank you for your wonderful feedback! We are pleased to hear that we could assist you in finding exactly what you were looking for without any pressure.

Kind Regards
Hays Travel Flint

Rated 5 out of 5 stars

Maisie was so helpful and knowledgeable…

Maisie was so helpful and knowledgeable when booking our 2027 holiday as my husband has travel needs
Thank you again

29 July 2026
Hays Travel - Flint logo

Reply from Hays Travel - Flint

O Birks,

Thank you for your wonderful feedback! We are so pleased to hear that our colleague was helpful and knowledgeable, especially with your husband's travel needs. We hope you have a fantastic holiday!

Kind Regards
Hays Travel Flint

Rated 5 out of 5 stars

Always helpful will go the extra mile…

Always helpful will go the extra mile to find the right holiday to suit

29 July 2026
Hays Travel - Flint logo

Reply from Hays Travel - Flint

Ian,

Thank you so much for your wonderful feedback! We are so pleased to hear that we were able to assist you in finding the perfect holiday.

Kind Regards
Hays Travel Hastings

Rated 5 out of 5 stars

Helpful friendly staff took time to…

Helpful friendly staff took time to explain and answered our questions

28 July 2026
Hays Travel - Flint logo

Reply from Hays Travel - Flint

William Wilman,

Thank you for your wonderful feedback! We are delighted to hear that our team took the time to explain and answer all of your questions.

Kind Regards
Hays Travel

Rated 5 out of 5 stars

As always lovely staff and a pleasure…

As always lovely staff and a pleasure to book with .

19 July 2026
Hays Travel - Flint logo

Reply from Hays Travel - Flint

Ron,

Thank you so much for your wonderful review. We are delighted to hear that you found our staff lovely and that you had a pleasant booking experience. We truly appreciate your kind words.

Kind Regards
Hays Travel

Rated 5 out of 5 stars

Staff always helpful and friendly

Staff always helpful and friendly

26 July 2026
Hays Travel - Flint logo

Reply from Hays Travel - Flint

Sheree,

Thank you for your wonderful feedback! We are so pleased to hear that our team was helpful and friendly during your visit. We truly appreciate your kind words.

Kind Regards
Hays Travel

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look