Always a great experience at Hays Travel in Fareham! We won’t use anyone else. All the staff are friendly and helpful and very knowledgeable about all aspects of travel. And any issues that usually co... See more
Company replied
Location
Switch locationUnit 33, Fareham Shopping Centre, 79 West Street, PO16 0AP Fareham, GB
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The booking process for our Cruise was so much easier ‘Face to Face’ rather than battle with the On-Line process and then worry about if everything was correct. Peter was extremely knowledgable abo... See more
Company replied
Never been on a cruise before was very helpful the lady was brilliant went through all we needed to know plus more come away very happy many thanks
Dealt with promptly and efficiently by Amy. Asked to see a few options before deciding and nothing was too much trouble. Friendly and knowledgeable. Wouldn't go anywhere else.
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Unit 33, Fareham Shopping Centre, 79 West Street, PO16 0AP, Fareham, United Kingdom
- 01329 732025
4.9
Excellent
961 reviews
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Very helpful and friendly
Very helpful and friendly. The holiday wanted wasn't available ,but I found one that looks really good and at a good time of year. Would recommend to family and friends.
18 July 2026
Summer holidays 26
Very helpful and provided everything we asked for.. very quickly..always very pleased with the service they give.we have used Hays many times .
17 July 2026
Never been on a cruise before was very…
Never been on a cruise before was very helpful the lady was brilliant went through all we needed to know plus more come away very happy many thanks
18 July 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
The man who helped us was very…
The man who helped us was very knowledgeable, helped with this hoilday and gave advice for our next trip
16 July 2026
Reply from Hays Travel - Fareham
Thank you for your lovely feedback! We are so pleased to hear that our team member was knowledgeable and helpful in planning your holiday and advising on your next trip.
Kind Regards
Peter B
Hays Travel Fareham
Easy Booking Process + Knowledgeable Staff
The booking process for our Cruise was so much easier ‘Face to Face’ rather than battle with the On-Line process and then worry about if everything was correct.
Peter was extremely knowledgable about the Ship and provided valuable information as to the choice of Cabins
13 July 2026
Reply from Hays Travel - Fareham
Thank you for your wonderful feedback! We are so pleased to hear that you had such a positive experience with our team. We truly appreciate your kind words.
Kind Regards
Peter B
Hays Travel Fareham
10 out of 10 yet again!
Always a great experience at Hays Travel in Fareham! We won’t use anyone else. All the staff are friendly and helpful and very knowledgeable about all aspects of travel. And any issues that usually come from the holiday companies are swiftly addressed and resolved by the staff at Fareham. The aftercare is excellent and doesn’t stop once the holiday is booked and deposit paid. It’s good to know that we can pop into our local travel office to discuss add ons, get currency, or ask questions at our convenience. 5 stars across the board! Well done!
12 July 2026
Reply from Hays Travel - Fareham
Thank you so much for your wonderful feedback! We are so pleased to hear about your consistently great experiences with us. It's fantastic to know that our team's knowledge and dedication to aftercare are so appreciated. We look forward to continuing to assist you with all your travel needs.
Kind Regards
Jamie-lee
Hays Travel
Excellent assistance in our booking
Excellent assistance in our booking, thank you Charmaine.
10 July 2026
Reply from Hays Travel - Fareham
Thank you for your wonderful 5-star review! We are so pleased to hear that you received excellent assistance with your booking.
Kind Regards
Charmaine
Hays Travel
Jamie-Lee
Jamie-Lee, was very knowledgeable and helpful. Managed to book the flights, hotel, transfers etc within 30 minutes
10 July 2026
Reply from Hays Travel - Fareham
Thank you for your wonderful feedback! We are so pleased to hear that your booking experience was efficient and helpful. We hope you have a fantastic trip!
Kind Regards
Jamie-lee
Reply from Hays Travel - Fareham
Thank you for taking the time to leave us a review we really appreciate this!!
Efficient and confirmed my request.
28 June 2026
Reply from Hays Travel - Fareham
Thank you for your wonderful feedback! We are so pleased to hear that your request was handled efficiently and confirmed to your satisfaction.
Kind Regards
Gillian B
Amy was fantastic
Dealt with promptly and efficiently by Amy. Asked to see a few options before deciding and nothing was too much trouble. Friendly and knowledgeable. Wouldn't go anywhere else.
5 July 2026
Reply from Hays Travel - Fareham
Thank you for leaving such a lovely review it's much appreciated. It was a pleasure to get your Disneyland Paris trip booked! :)
Booking a holiday
The team at hays travel are always very good and patient and we never feel rushed with making our choices. Charmaine is amazing..
5 July 2026
Reply from Hays Travel - Fareham
Thank you so much for a lovely 5* review Vicky, we really do appreciate it :) x
Derek dealt with us very promptly and…
Derek dealt with us very promptly and efficiently.
He was very proffesional in the way he booked our holiday and dealt with all our needs for a good holiday
5 July 2026
Reply from Hays Travel - Fareham
Good morning Janet...Thank you for your kind words. It was an absolute pleasure to assist you with your holiday to lovely Camp De Mar. Im sure you will have an amazing time. Best Regards Derek
Reply from Hays Travel - Fareham
Hi Stuart,
Thank you very much for your booking and feedback.
Kind regards
Gillian B
Reply from Hays Travel - Fareham
Thank you for taking the time to leave us a review we really appreciate this!
The Fjords …
The young lady who served us was extremely helpful in helping us finding the best cabin etc for our first cruise she covered everything we were very happy with the service we received
28 June 2026
Reply from Hays Travel - Fareham
Thank you for taking the time to leave us a review we really appreciate this!! :)
Reply from Hays Travel - Fareham
Good morning Mrs Moakes! Thank you so much for taking the time to leave us a 5* review, we really are grateful :) Charmaine
The lady Jamie lee was so helpful with…
The lady Jamie lee was so helpful with everything we wanted
21 June 2026
Reply from Hays Travel - Fareham
Thank you for taking the time to leave us a review we really appreciate it!
Very knowledgeable
Very knowledgeable, friendly staff who go out of their way to help you. I’ve been using Hays Travel for many years now and I’ll continue using them.
17 June 2026
Reply from Hays Travel - Fareham
Thank you so much for your 5* review Alison, I really appreciate it! Jamie-Lee
Peter was very helpful in fulfilling…
Peter was very helpful in fulfilling our wishes for our cruise
16 June 2026
Reply from Hays Travel - Fareham
Hi Mr Ward,
Thank you for your kind words, and glad I could help you get the right cruise and excursions.
Kind regards
Peter B
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