Hannah at Hayes travel has booked several holidays for me and they’ve always been perfect. She totally understood our requirements and got them spot on.I would highly recommend Hayes travel Enfield f... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Hannah at Hayes travel has booked several holidays for me and they’ve always been perfect. She totally understood our requirements and got them spot on.I would highly recommend Hayes travel Enfield f... See more
Company replied
Givuana who arranged our holiday was very nice and very professional,we came away very happy,she explained and offered us various products and sold us our travel insurance, all in all we’re very pleas... See more
Company replied
Was very professional was my first time usually i fly by Tui Time for change The assistant was lovely Thankyou. HANNAH YOU WAS FANTASTIC.
Company replied
Although you cite 7/7 as the date a lot of the work was done a couple of days earlier whenanother lady trawled through loads of options for a trip to Umbria. On 7/7 Hannah completed the booking perfec... See more
Company replied
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
20 Church Street, EN2 6BE, Enfield, United Kingdom
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent service thank you Tracy looking forward to many more holidays
Was very professional was my first time usually i fly by Tui
Time for change
The assistant was lovely
Thankyou. HANNAH YOU WAS FANTASTIC.

Reply from Hays Travel - Enfield
Managed to find a holiday suitable for our busgrt! Listened to what we wanted
Hannah was lovely. Polite kind and patient.
She told me about her own experiences in Egypt which was really nice to hear.

Reply from Hays Travel - Enfield
As always, Juliana was very professional and prompt.
Always a pleasure dealing with Juliana at Hays Enfield

Reply from Hays Travel - Enfield
Guiliana was just lovely. Listerned to all my questions and answered politely and quickly.

Reply from Hays Travel - Enfield
Givuana who arranged our holiday was very nice and very professional,we came away very happy,she explained and offered us various products and sold us our travel insurance, all in all we’re very pleased.

Reply from Hays Travel - Enfield
I booked exactly what I wanted. Marie is very friendly and attentive consultant

Reply from Hays Travel - Enfield
Always go to Rosina. She is so thorough and a perfectionist with her work . Would highly recommend Rosina . Has years of experience and so patient .
The minute I walked in to hays travel Enfield I was greeted by a lady by the name of rosina, she made me feel so welcomed, i didn’t know where we wanted to go as a family. But she made it so easy. And put my mind at rest. She went over and beyond to find us a nice holiday. Which we are happy with. I will recommend hays travel enfield to all my friends and family. Very professional service
Hannah at Hayes travel has booked several holidays for me and they’ve always been perfect. She totally understood our requirements and got them spot on.I would highly recommend Hayes travel Enfield for great deals. Anna

Reply from Hays Travel - Enfield
Staff were very helpful and polite. Tried hard to get the holiday we wanted, when we had to choose something else they were brilliant at finding what we wanted
Although you cite 7/7 as the date a lot of the work was done a couple of days earlier whenanother lady trawled through loads of options for a trip to Umbria. On 7/7 Hannah completed the booking perfectly competently after I had made my mind up!

Reply from Hays Travel - Enfield
We booked our first cruise with Rosina.
We had a few different ideas of the Cruise Liner we would like to use, and we were taken calmly through the options and what might work best for us.
Rosina was friendly and knowledgeable,
at no time did we feel rushed or pressurised into making a decision.
It’s very reassuring to deal with Hayes
Travel Enfield knowing we’re in safe hands. Nothing was too much trouble.
Maria Cruz was really helpful, polite and efficient. She dealt with my info and holiday information/payments to secure a brilliant holiday. Thank you all so much. Would recommend. ⭐️⭐️⭐️⭐️⭐️

Reply from Hays Travel - Enfield
The lady who sorted out our holiday could not do enough to help us with the dates and the upgrades - contacting airlines for upgrades. We had decided on one date but then changed & brought the holiday forward. This didn't faze her and she altered the dates & booked our holiday. She kept in contact with us throughout. I highly recommend Hays.
I could have booked my flights to Australia myself; however; I have relied on Giuliana for all my holidays over the last 5 years; I also have holidays booked for next 3 years via Hays.

Reply from Hays Travel - Enfield
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.