Hayes Travel at Ely were excellent. The whole process of choosing our holiday was made easy by Megan the travel consultant. She made the whole experience very pleasant. Megan was extremely detailed a... See more
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This is the first time using Hays Travel. We were made welcome as soon as we entered the shop. Our holiday was organised for us by Megan. She was very knowledgeable and was able to answer all our ques... See more
Company replied
Excellent service as usual. Sharon (and all the staff) are so helpful and efficient. Booking is so much easier at Hays rather than trying to do it all yourself on line.
Company replied
always five stars Sharron always goes that extra mile to make sure everything is exactly right before signing us up don’t know how she puts up with our expectations but she is so patient. I would thin... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
11 Market Street, CB7 4PB, Ely, United Kingdom
- 01353464029
4.9
Excellent
819 reviews
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Excellent service as usual
Excellent service as usual. Sharon (and all the staff) are so helpful and efficient. Booking is so much easier at Hays rather than trying to do it all yourself on line.
24 August 2026
Reply from Hays Travel - Ely
Thank you for your wonderful 5-star review! We are so pleased to hear that you find our service excellent and our team helpful and efficient. We always strive to make booking easier for our customers.
Everyone is so helpful we went through…
Everyone is so helpful we went through 5 different resorts until we found the one we wanted there was no rush just good advice would never use anyone else
23 August 2026
Reply from Hays Travel - Ely
Thank you so much for your wonderful 5-star review! We are so pleased to hear that our team was helpful and provided good advice, taking the time to find the perfect resort for you. We truly appreciate your kind words.
Kind Regards
Hays Travel Ely
They done everything i asked them to do…
They done everything i asked them to do i was looked after as i am a widow i am nervous about flying on my own and they made me at ease
15 August 2026
Reply from Hays Travel - Ely
Thank you for your lovely review. We are so pleased we could make you feel at ease and help with everything you needed for your trip.
Kind Regards
Hays Travel Ely
Hayes Travel at Ely were excellent
Hayes Travel at Ely were excellent. The whole process of choosing our holiday was made easy by Megan the travel consultant. She made the whole experience very pleasant. Megan was extremely detailed and provided us with everything we needed. Her customer service and communication skills were also excellent.
Highly recommended.
22 August 2026
Reply from Hays Travel - Ely
Thank you so much for your wonderful feedback! We are delighted to hear that the process of choosing your holiday was made easy and pleasant, and that you highly recommend us.
Kind Regards
Hays Travel Ely
This is the first time using Hays…
This is the first time using Hays Travel. We were made welcome as soon as we entered the shop. Our holiday was organised for us by Megan. She was very knowledgeable and was able to answer all our questions. She gave us all the options that were available to us, and she made the whole experience of booking our holiday pleasent and relaxed. We will definitely go back to Hays again for future holidays.
15 August 2026
Reply from Hays Travel - Ely
Thank you for your wonderful feedback! We are so pleased to hear that your first experience with us was welcoming and that our colleague was knowledgeable and helpful. We look forward to assisting you with future holidays.
Kind Regards
Hays Travel Ely
Reply from Hays Travel - Ely
Thank you for your comments
Absolutely brilliant everyone is so…
Absolutely brilliant everyone is so helpful Megan makes life easy for me can't thank her enough
14 August 2026
Reply from Hays Travel - Ely
Thank you so much for your wonderful 5-star review! We are so pleased to hear that our team member was helpful and made things easy for you. We appreciate your feedback!
Kind Regards
Hays Travel Ely
all went smoothly
Booking a cruise and all went smoothly. The agent explained some of the differences in flight options. Very friendly and helpful.
We pretty much knew what we were booking but we use Hays for peace of mind when booking a cruise.
4 August 2026
Reply from Hays Travel - Ely
Thank you for your wonderful feedback! We are so pleased to hear that your cruise booking went smoothly and that our team was friendly and helpful. We appreciate you choosing us for your peace of mind.
Kind Regards
Hays Travel Ely
Reply from Hays Travel - Ely
Thank you for your fantastic 5-star review! We are so pleased to hear that our team member provided such excellent service. We truly appreciate your kind words.
Kind Regards
Hays Travel Ely
always five stars
always five stars Sharron always goes that extra mile to make sure everything is exactly right before signing us up don’t know how she puts up with our expectations but she is so patient. I would think she shouts hallelujah when we go out the door
8 August 2026
Reply from Hays Travel - Ely
We are so pleased to hear that our team member provided you with such a positive and patient experience. We always aim to ensure everything is perfect for our customers, and we appreciate you recognizing that effort. Thank you for your wonderful feedback!
Kind Regards
Hays Travel Ely
Invaluable help in booking cruise
Excellent advice including a follow up well researched e mail giving us various options. Made the whole selection and booking of our first cruise a far easier and pleasurable experience than we thought it would be!
30 July 2026
Reply from Hays Travel - Ely
Thank you for your wonderful feedback! We are so pleased to hear that we could make the selection and booking of your first cruise a pleasurable experience.
Kind Regards
Hays Travel Ely
They deliver what they promise in a…
They deliver what they promise in a polite, knowledgeble, value respecting fashion. They get the basics for which I engage them RIGHT.
28 July 2026
Reply from Hays Travel - Ely
Thank you so much for your kind review! It is always a pleasure to get your holidays booked!
Reply from Hays Travel - Ely
Thank you for your wonderful 5-star review! We are so pleased to hear that you consistently receive great service and helpful assistance from us. Your feedback is greatly appreciated.
Kind Regards
Hays Travel Ely
Always helpful
Always helpful . Make a holiday the best service always 💯 would only book with hays
26 July 2026
Reply from Hays Travel - Ely
Thank you for your wonderful feedback! We are so pleased to hear that we always make your holiday the best. We truly appreciate your loyalty.
Kind Regards
Hays Travel Ely
Reply from Hays Travel - Ely
Thank you for your wonderful feedback! We are so pleased to hear that you found the process easy and that everything was taken care of for you.
Kind Regards
Hays Travel Ely
Reply from Hays Travel - Ely
Thank you so much for your wonderful feedback! We are delighted to hear that you consistently receive great service from our team. We always strive to be helpful and patient with all our customers.
- Hays Travel Ely
Friendly service and just over the road…
Friendly service and just over the road where I work. Very helpful
31 May 2026
Reply from Hays Travel - Ely
Thank you so much for your wonderful feedback! We are delighted to hear that you found our service friendly and helpful, especially with our convenient location.
- Hays Travel Ely
Wonderful customer service throughout
Wonderful customer service throughout. Megan was amazingly helpful and reassuring...she certainly went 'the extra mile'. Nothing was too much trouble.... and her warmth and smile, combined with her professional expertise, made me feel I was in safe hands. Thank you.
25 July 2026
Reply from Hays Travel - Ely
Thank you so much for your wonderful feedback. We are delighted to hear that our team member was so helpful and reassuring, and that you felt well taken care of. We appreciate you sharing your positive experience with us.
Kind Regards
Hays Travel Ely
Megan was extremely helpful sorting out…
Megan was extremely helpful sorting out mine and my sister’s trip to Wimbledon next year.
26 July 2026
Reply from Hays Travel - Ely
Thank you for your wonderful feedback! We are so pleased to hear that our team member was extremely helpful in arranging your upcoming trip.
Kind Regards
Hays Travel Ely
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