Hays Travel - Ebbw Vale Reviews 

510
TrustScore 5 out of 5

4.9

2b The Walk, NP23 6AY Ebbw Vale, GB


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Rated 5 out of 5 stars

What made my experience great was the very helpful young lady which I won’t name she took her time to help us find the perfect holiday which would suit me and my daughter. Excellent service from her a... See more

Company replied

Rated 5 out of 5 stars

What a friendly welcome we received in the office when we asked questions regarding a holiday with a special price in the window. When the lady looked on the computer the price had gone down again so... See more

Company replied

Rated 5 out of 5 stars

Once again hays travel haven't let us down,done all the hard work went through all the paperwork with us explaining every thing that we needed to know not only paperwork but money exchange aswell ,n... See more

Company replied

Rated 5 out of 5 stars

The member of staff was very helpful and efficient, and patient with us . Knew everything I wanted to know regarding our holiday

Company replied


Company details

  1. Travel Agency
  2. Cruise Agency
  3. Cruise Travel Agency
  4. Cultural Tours Provider
  5. Currency Exchange Service
  6. Travel Aggregator

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

  • 2b The Walk, NP23 6AY, Ebbw Vale, United Kingdom

  • 01495 832053

4.9

Excellent

TrustScore 5 out of 5

510 reviews

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4.9

All reviews

(510)

125,851 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The member of staff was very helpful…

The member of staff was very helpful and efficient, and patient with us . Knew everything I wanted to know regarding our holiday

25 July 2026
Hays Travel - Ebbw Vale logo

Reply from Hays Travel - Ebbw Vale

ROBERT BRAIN,

Thank you for your wonderful feedback! We are so pleased to hear that our team member was helpful, efficient, and patient in assisting you with your holiday plans. We hope you have a fantastic trip!

Kind Regards
Hays Travel Ebbw Vale

Rated 5 out of 5 stars

Every thing was explained by a very…

Every thing was explained by a very polite agent named Talia in a very easy manor.answered. all my questions

25 July 2026
Hays Travel - Ebbw Vale logo

Reply from Hays Travel - Ebbw Vale

Brian Raynsford,

Thank you for your kind feedback! We are so pleased to hear that our team member provided such clear and helpful explanations, and answered all your questions.

Kind Regards
Hays Travel Ebbw Vale

Rated 5 out of 5 stars

Great service

What made my experience great was the very helpful young lady which I won’t name she took her time to help us find the perfect holiday which would suit me and my daughter. Excellent service from her and would definitely go there again to book trips, holiday ect .

21 July 2026
Hays Travel - Ebbw Vale logo

Reply from Hays Travel - Ebbw Vale

Hi, thank you so much for your lovely review, it is very much appreciated by our staff , lookforward to seeing you again.

Rated 5 out of 5 stars

Very helpful found us a holiday we…

Very helpful found us a holiday we can't wait i would recommend hays to anyone.

17 July 2026
Hays Travel - Ebbw Vale logo

Reply from Hays Travel - Ebbw Vale

Leonard Young ,

Thank you for your wonderful 5-star review! We are so pleased we could help you find the perfect holiday and we hope you have an amazing time.

Kind Regards
Hays Travel Ebbw Vale

Rated 5 out of 5 stars

Great service as always 5* sam sian and…

Great service as always 5* sam sian and team are the best

2 July 2026
Hays Travel - Ebbw Vale logo

Reply from Hays Travel - Ebbw Vale

Lynn gailis,

Thank you so much for your wonderful review! We are delighted to hear that you consistently receive great service from our team.

Kind Regards
Hays Travel

Rated 5 out of 5 stars

We have used Hays travel for all our…

We have used Hays travel for all our cruises, the information and service is great, we tell them what we want and they sort everything out for us ,

19 June 2026
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Reply from Hays Travel - Ebbw Vale

John Day,

We're so pleased you trust us with your cruises! We appreciate your kind words about our service.

Kind Regards
Hays Travel

Rated 5 out of 5 stars

Amazing welcome

What a friendly welcome we received in the office when we asked questions regarding a holiday with a special price in the window. When the lady looked on the computer the price had gone down again so we booked there immediately. She showed us pictures of the apartment and gave information on the area. We would definitely book here again due to friendliness and ease of booking procedure.

11 June 2026
Hays Travel - Ebbw Vale logo

Reply from Hays Travel - Ebbw Vale

Julie Bennett,

We are so pleased to hear you had such a friendly welcome and that we could help you find a great deal! We appreciate your kind words and look forward to assisting you with future bookings.

Kind Regards
Samantha
Hays Travel

Rated 5 out of 5 stars

I highly recommend Hays Travel in Ebbw Vale

I cannot recommend Hays Travel in Ebbw Vale highly enough. I have booked 2 to 3 holidays with them every year for the past 5 years and wouldn’t go anywhere else.
Sam is fantastic, always professional, efficient, knowledgeable and informative. She takes the time to understand exactly what you’re looking for and provides excellent advice and recommendations. Nothing is ever too much trouble and I always feel confident that everything has been organised perfectly.
What I value most is the trust and reliability they provide.
Thank you Sam, Sian and the team at Hays Travel in Ebbw Vale I look forward to booking many more holidays with you in the future xx

7 June 2026
Hays Travel - Ebbw Vale logo

Reply from Hays Travel - Ebbw Vale

Thank you for taking the time to write a lovely review on the staff. It's very much appreciated by all the team. Always happy to help :)

Rated 5 out of 5 stars

Mr Thomas

Found me the best deals ,and the girls always so helpful

30 May 2026
Hays Travel - Ebbw Vale logo

Reply from Hays Travel - Ebbw Vale

Thank you for taking the time to write a lovely review its much appreciated

Rated 5 out of 5 stars

Sam goes above and beyond lovely and…

Sam goes above and beyond lovely and friendly welcoming and she always gets us the best deal ⭐⭐⭐⭐⭐

5 June 2026
Hays Travel - Ebbw Vale logo

Reply from Hays Travel - Ebbw Vale

MRSDEBRASTEPHENS,

We are so pleased to hear you received such wonderful service and great deals. Thank you for your kind words!

Kind Regards
Sam
Hays Travel

Rated 5 out of 5 stars

Everything was sorted out very quickly…

Everything was sorted out very quickly and no problems with the rooms we required .

3 June 2026
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Reply from Hays Travel - Ebbw Vale

Lynne,

We're glad everything was sorted quickly and your rooms met your needs. Thank you!

Kind Regards
Hays Travel

Rated 5 out of 5 stars

Sam was excellent as ever sorted and…

Sam was excellent as ever sorted and booked our holiday today .So happy we had a great deal on the memphis trip aswell, which I wasn't expecting to book today 😀.

5 June 2026
Hays Travel - Ebbw Vale logo

Reply from Hays Travel - Ebbw Vale

Mandy,

We're so glad we could help you book your holiday and secure a great deal on your trip! We appreciate your kind words.

Kind Regards
Sam
Hays Travel

Rated 5 out of 5 stars

Lovely lady helped me find a solo…

Lovely lady helped me find a solo holiday

5 June 2026
Hays Travel - Ebbw Vale logo

Reply from Hays Travel - Ebbw Vale

sian,

We're so glad we could help you find a perfect solo holiday! We hope you have a wonderful trip.

Kind Regards
Hays Travel

Rated 5 out of 5 stars

Quick and east booking

Quick and east booking, the service was amazing and the staff super friendly

2 June 2026
Hays Travel - Ebbw Vale logo

Reply from Hays Travel - Ebbw Vale

Dion Williams,

We're so pleased you found our booking process easy and our staff friendly. Thank you for your kind words!

Kind Regards
Hays Travel

Rated 5 out of 5 stars

Cruise boot

We went in and it was quiet, I had a friend with me who knew what we wanted but the adviser made everything so simple and they were extremely friendly as I had never booked a cruise before. We chatted about the ship and because I have mobility issues they sorted out an evac chair and accessible cabin things I had never heard of, definitely 10/10 even sorted direct debit, wonderful

22 May 2026
Hays Travel - Ebbw Vale logo

Reply from Hays Travel - Ebbw Vale

Anne-marie,

Thank you for your wonderful 5-star review! We are so pleased we could make your first cruise booking simple and address your mobility needs. We appreciate your kind words.

Kind Regards
Hays Travel

Rated 5 out of 5 stars

Always a brilliant service from Sian…

Always a brilliant service from Sian and the team

9 May 2026
Hays Travel - Ebbw Vale logo

Reply from Hays Travel - Ebbw Vale

RW,

We appreciate your kind words! We are so glad that you consistently receive brilliant service from our team.

Kind Regards
Hays Travel Ebbw Vale

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