The travel agent , Chloe in the Durham City branch was excellent. I was asking for a last minute booking for a British Isles coastal cruise which proved to be fully booked. She used her own initiative... See more
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See what reviewers are saying
Amanda was able to help me by arranging a very short notice trip away , accommodation, flight times and price all great - thanks
Louise , is great really knows her stuff & will find the best deal & flights to suit you & will also price match . You can book your holiday, get your travel insurance & order your currency all under... See more
Company replied
The member of staff who dealt with us, Cara Hall, was exceptional. She was very professional, knowledgeable and friendly, putting us at ease. This was a complicated holiday enquiry, involving four peo... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
1-4 North Road, DH1 4SH, Durham, United Kingdom
- 0191 3847690
4.9
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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First class branch
Amanda was able to help me by arranging a very short notice trip away , accommodation, flight times and price all great - thanks
19 July 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Great staff
The staff were really helpful and so patient. They took the time to make sure the holiday suited my needs
17 July 2026
Reply from Hays Travel - Durham
Thank you for your wonderful feedback! I hope you have a fantastic time on your Crete Holiday.
Thanks Cara :-)
Great advice and service.
16 July 2026
Reply from Hays Travel - Durham
Thank you for taking time out of your day to leave a review. I hope you enjoy your holiday in Garda.
Thanks Bethany :-)
As always good service helpful and…
As always good service helpful and pleasant staff they find what we want.wouldn’t go anywhere else
16 July 2026
Reply from Hays Travel - Durham
Thank you for taking time to leave a review. I hope you have a great time on your holiday.
Thanks Chloe :-)
The travel agent
The travel agent , Chloe in the Durham City branch was excellent. I was asking for a last minute booking for a British Isles coastal cruise which proved to be fully booked. She used her own initiative and found a suitable replacement quickly and professionally . The new cruise is along the French, Belgian, Netherlands coast on the Ambassador ship, Ambition. This company is new to me and aot cheap than Fred Olsen my usual cruise line!
16 July 2026
Reply from Hays Travel - Durham
Thank you for your wonderful feedback! We are so pleased to hear that our team provided excellent service and quickly found a fantastic alternative for your cruise. We hope you have a magnificent time on your upcoming trip!
Thanks Chloe :-)
Reply from Hays Travel - Durham
Thank you for taking time to leave feedback. It is always our pleasure to book your holidays. I hope you have a great time in Corfu.
Thanks Louise :-)
Chloe was brilliant
Chloe was brilliant! From walking in the store to leaving she was attentive and knowledgeable.
This is why we always book with hays!
12 July 2026
Reply from Hays Travel - Durham
Thank you for taking time to leave feedback. It was a pleasure to book your holiday and once again have a fantastic trip this month! Thanks Chloe :)
First class service
As ever, Cara from Durham branch attended to our needs and also knows what we like and don’t like. Booked our 6th cruise.
12 July 2026
Reply from Hays Travel - Durham
Thank you for taking the time to leave such lovely feedback i hope you have the best time. Thanks Cara :-)
Reply from Hays Travel - Durham
Thank you for your lovely comments, so glad we could get you sorted :) Cara & Chloe
First Time Cruising
Booked a first time cruise, absolutely amazing service, explained everything so clearly and very patient.
7 July 2026
Reply from Hays Travel - Durham
Thank you for taking the time to leave such a lovely review! I am so glad we could get you booked up and sorted for your first cruise! Hopefully the first of many :) Thanks again, Charlotte :)
Ashleigh…
Wouldnt go anywhere but hays travel ashleigh is very very yery helpful gone to ger for many years
27 June 2026
Reply from Hays Travel - Durham
Thank you for your wonderful feedback! We are so pleased to hear that you've consistently had such positive experiences with us over the years. We truly appreciate your loyalty and kind words. Thanks Ashleigh :)
Always helpful and patient
Cara was very helpful and patient when I struggled to decide on a solo holiday for 2027.
26 June 2026
Reply from Hays Travel - Durham
Thank you for taking the time to leave such a wonderful review. We are so pleased to hear that our team member was helpful and patient in assisting you with your holiday plans. We hope you have a fantastic trip!
Thanks Cara :-)
Reply from Hays Travel - Durham
We are so pleased to hear you received great service and that we could offer you an even better price. Thank you for your kind feedback!
Thanks Cara :)
Reply from Hays Travel - Durham
Thank you for taking time to leave feedback. I hope you enjoy your holiday to Cyprus.
Thanks Louise :-)
Very helpful and efficient
Very helpful and efficient.
Hays and staffalways look after me.
30 June 2026
Reply from Hays Travel - Durham
Thank you for taking the time to leave such a lovely review, I am glad we could get you sorted. Can't wait to hear about your next adventure! Thanks, Bethany :)
Lily was extremely helpful helping us…
Lily was extremely helpful helping us sort out a holiday as we didn’t really know where to go. She listened to what we wanted and advised best prices and what was included etc.
Nothing was too much.
28 June 2026
Reply from Hays Travel - Durham
Thank you for leaving such lovely feedback! I am so glad that we could et you sorted and booked up, it looks amazing! Thanks, Lily :)
Friendly helpful attitude
28 June 2026
Reply from Hays Travel - Durham
Thank you fr taking the time to leave a review! We appreciate the fab feedback. I hope you have an amazing holiday. Thanks, Louise :)
Reply from Hays Travel - Durham
Thank you for taking the time to leave such a lovely review! I am glad we could get you sorted. Time to get excited now! I hope you have the best time. Thanks, Lily :)
Staff was informative
Staff was informative, patient and offered alternative choices. Called back as promised. Good service.
21 June 2026
Reply from Hays Travel - Durham
Thank you for taking the time to leave such lovely feedback. I am glad we could get you booked up. Enjoy your holidays! Thanks, Cara
Really helpful consultant
Really helpful consultant who listened to all our requests and suggested appropriate places allowing us to make an informed decision.
26 June 2026
Reply from Hays Travel - Durham
We are so pleased our consultant listened to your requests and helped you make an informed decision. Thank you for your feedback! We hope you have a great time in Cyprus
Thanks Bethany :-)
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