James very helpful in looking for what we was wanting to book. However, we was very disappointed when trying to book a hotel we had previously looking at. For some reason ( and the dates for the ho... See more
Company replied
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Don't stress yourself out searching online for your holidays. Just go to your local Hays Travel and sit back and relax and let them take the stress out of it all. Always amazingly friendly and helpful... See more
Company replied
James handled my cruise enquiry efficiently and was able to offer a really good deal. He took the time to listen and understand my exact requirements before offering valuable advice. James even phoned... See more
Company replied
Sam was amazing! Found me a more suitable date & an extra night what I requested on the trip I booked. Confirmation fast and communication great what more could you want :)
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
5 Baxtergate, DN1 1JU, Doncaster, United Kingdom
- 01302 319087
4.9
Excellent
634 reviews
Asks customers to review
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Very helpful and friendly staff
12 July 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
staff,service
14 July 2026
Reply from Hays Travel - Doncaster
We are so pleased to hear you had a positive experience with us. Thank you for your kind words. Thank You Hays Travel Doncaster
James very helpful in looking for what…
James very helpful in looking for what we was wanting to book.
However, we was very disappointed when trying to book a hotel we had previously looking at. For some reason ( and the dates for the hotels we was looking for, wasn't allowing
him to book for us ) James made a mention that he had a similar situation that he had before doing this.
In the meantime he found another hotel in the same area which looked ok but we had our hearts set on the one he was trying to book. James could see we were disappointed but reassured us this would be just as good. So we went with his recommendation.
11 July 2026
Reply from Hays Travel - Doncaster
We appreciate you sharing your experience and are glad to hear our team member was helpful in your search. We understand your disappointment when the initial hotel you desired wasn't available for booking, especially when you had your hearts set on it. We recognize that having to switch plans can be frustrating, and we value your trust in our recommendation. We are always working to ensure we can provide the best options for our customers. Thank You Hays Travel Doncaster
Sam was amazing
Sam was amazing! Found me a more suitable date & an extra night what I requested on the trip I booked. Confirmation fast and communication great what more could you want :)
11 July 2026
Reply from Hays Travel - Doncaster
Thank you for your wonderful review! We are so pleased to hear that we were able to find you a more suitable date and an extra night for your trip. We appreciate your kind words about the fast confirmation and great communication. We will pass this feedback into Sam
Superstar Chloe…
We gave Chloe so many things to sort out for us and she did it with smiles and such patience.
7 July 2026
Reply from Hays Travel - Doncaster
Thank you for your wonderful feedback! We are so pleased to hear that you had such a positive experience with us. We truly appreciate you taking the time to share your thoughts. Thank You Hays Travel Doncaster
I spoke to a lady called Celeste she…
I spoke to a lady called Celeste she was very helpful all sorted without any trouble
8 July 2026
Reply from Hays Travel - Doncaster
Thank you for taking the time to leave such a kind review. We are so pleased to hear that our team was able to provide such helpful assistance. We hope you have a wonderful holiday. Thank You Celest
So easy to do.
The lady who dealt with me was so patient. She answered all of my questions and made my booking so simple. Thank you.
8 July 2026
Reply from Hays Travel - Doncaster
Thank you so much for your wonderful feedback! We are so pleased to hear that your booking experience was simple and that all your questions were answered. Thank You :)
Made the process of booking a holiday…
Made the process of booking a holiday very easy.
Took care of everything. Highly recommend
5 July 2026
Reply from Hays Travel - Doncaster
Thank you so much for your wonderful feedback! We are delighted to hear that we made the process of booking your holiday easy and took care of everything for you. We truly appreciate your recommendation! Thank You Hays Travel Doncaster
Reply from Hays Travel - Doncaster
Thank You for your kind words, I hope you have a brilliant holiday. Thank You Celest :)
Staff were really helpful and knowledge…
Staff were really helpful and knowledge on where I wanted to go . They gave lots of good advice on airports , hotels, transfers and found the best deal for me .
5 July 2026
Reply from Hays Travel - Doncaster
Thank you for your wonderful review! We're so pleased to hear that our team was helpful and knowledgeable in planning your trip. We're delighted we could find the best deal for you. Thank You Hays Travel Doncaster
The lady who booked our holiday was…
The lady who booked our holiday was cheerful very helpful and pleasant which really helps
23 June 2026
Reply from Hays Travel - Doncaster
Thank you for your wonderful feedback! We are so pleased to hear that our team member was cheerful, helpful, and pleasant, making your booking experience a positive one. We truly appreciate your kind words. Hays Travel Doncaster :)
Very efficient service
Very efficient service, Chloe was very professional arranging everything we needed, I always use the Doncaster branch and have always received friendly personal service, would highly recommend
30 June 2026
Reply from Hays Travel - Doncaster
Thank you for your wonderful feedback! We are so pleased to hear that you always receive friendly and professional service at our branch. We appreciate your recommendation. Thank You Hays Travel Doncaster
Highly recommended
Don't stress yourself out searching online for your holidays. Just go to your local Hays Travel and sit back and relax and let them take the stress out of it all. Always amazingly friendly and helpful , guaranteed to come out with a lovely holiday booked...Highly recommended
27 June 2026
Reply from Hays Travel - Doncaster
Thank you for your wonderful feedback! We are so pleased to hear that you consistently have such positive experiences with our team and appreciate your kind words.Thank You Hays Travel Doncaster :)
Reply from Hays Travel - Doncaster
We are delighted you felt so welcome. We appreciate your kind words about our friendly team.
Kind Regards
Hays Travel Doncaster
Reply from Hays Travel - Doncaster
We are so glad you had a positive experience. Thank you for your kind words!
Kind Regards
Hays Travel Doncaster
Very patient informative and generally…
Very patient informative and generally very nice
16 June 2026
Reply from Hays Travel - Doncaster
We appreciate your kind words. We are glad our team provided excellent service.
Kind Regards
Hays Travel Doncaster
No problems and was so easy to get what…
No problems and was so easy to get what we wanted
23 June 2026
Reply from Hays Travel - Doncaster
We're so glad we could help you easily find what you wanted! Thank you for your kind words.
Kind Regards
Hays Travel Doncaster
The girl took her time to sort and…
The girl took her time to sort an issue out that I couldn't resolve
17 June 2026
Reply from Hays Travel - Doncaster
We're happy to hear we could help resolve your issue. We appreciate your kind words. Thank You Hays Travel Doncaster
Mia found…
Mia was really informative she found the exact cruise we were looking for. She made this a very pleasant experience. ☺️
14 June 2026
Reply from Hays Travel - Doncaster
We're so glad we could help you find the perfect cruise and make your experience pleasant. Thank you for your feedback! - Mia
The agent was extremely helpful and…
The agent was extremely helpful and helped us a lot so we didn’t loose our holiday
13 June 2026
Reply from Hays Travel - Doncaster
We are so glad we could assist you and help save your holiday! Thank you for your kind words - James
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