I always come to Hays because Nicola is amazing 😊...the other staff are great to but iv become friends with Nicola as she is very attentive and helpful while looking for my holidays...shes so lovely... See more
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We went into Hayes travel in Chester to find out about a potential Cruise holiday. We are complete novices when it comes to cruise holidays so wanted some advice and guidance to avoid making a mistake... See more
Company replied
The young girl we had was lovely very accommodating and knew just the right holiday in the price range for us ! Such a smooth and easy service will definitely be back!
Company replied
I visited Hayes Travel on Tuesday 30th June . I saw Senem in the Bridge Street , Chester store who was so helpful in booking the holiday package I had in mind when I visited . Additionally , she went... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
9 Bridge Street, CH1 1NG, Chester City, United Kingdom
- 01244 456786
4.9
Excellent
824 reviews
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We were seen as soon as we walked…
We were seen as soon as we walked through the door. The staff are always very helpful and pleasant.
31 July 2026
Reply from Hays Travel - Chester
Thank you for your wonderful feedback! We are so pleased to hear that you were seen quickly and found our staff helpful and pleasant.
Kind Regards
Hays Travel
Reply from Hays Travel - Chester
Thank you for your wonderful 5-star review! We are so pleased to hear that you enjoyed our service, found our staff friendly, and appreciated the lovely environment. Your feedback is greatly valued.
Kind Regards
Hays Travel
We've consistently used Hays Travel…
We've consistently used Hays Travel since residing in Chester and have always been very satisfied with the overall booking experience plus friendliness and competency of the staff involved in the process. I'm confident when leaving the shop with everything printed off and in the wallet and looking forward to the holiday aspect that the whole job has been carried out efficiently.
6 August 2026
Reply from Hays Travel - Chester
Thank you for your kind words. It's fantastic to know our team was able to help you find the right holiday. We truly appreciate your support and hope you have an amazing trip!
Kind regards,
Hays Travel
Lovely experience
Lovely experience. I was greeted as soon as I walked in the door with a very helpful and friendly Louise. She helped me feel relaxed and heard to get all the trip I asked for. And I felt very sure that my whole experience right to my time away will be smooth.
5 August 2026
Reply from Hays Travel - Chester
Thank you for your wonderful review! We truly appreciate your kind words and happy to have sorted your exciting trip!
Kind Regards
Hays Travel
Hays are great and do their best to help you..especially Nicola
I always come to Hays because Nicola is amazing 😊...the other staff are great to but iv become friends with Nicola as she is very attentive and helpful while looking for my holidays...shes so lovely and friendly ...
3 August 2026
Reply from Hays Travel - Chester
Thank you for your wonderful review! We are so pleased to hear that our team member has been so attentive and helpful in finding your holidays. We truly appreciate your kind words.
Kind Regards
Hays Travel
Kind and very helpful.
26 July 2026
Reply from Hays Travel - Chester
Thank you for your review, Chester Team.
The young girl we had was lovely very…
The young girl we had was lovely very accommodating and knew just the right holiday in the price range for us ! Such a smooth and easy service will definitely be back!
25 July 2026
Reply from Hays Travel - Chester
Thank you for your lovely review and booking with us, Team Chester
Reply from Hays Travel - Chester
Thank you so much for your lovely review Lisa!
Team Chester
Real people
It’s so pleasing these days to have a face to face meeting and to find someone who is genuinely interested in your requests.
30 July 2026
Reply from Hays Travel - Chester
Mrs Maureen Smith,
Thank you for your wonderful feedback! We are so pleased to hear that you appreciated our face-to-face meeting and felt our team was genuinely interested in your requests.
Kind Regards
Hays Travel
Reply from Hays Travel - Chester
Dr K R Gowers,
Thank you for your wonderful 5-star review! We are so pleased to hear that you found our team to be knowledgeable, helpful, and friendly. Your kind words are greatly appreciated.
Kind Regards
Hays Travel
We were renewing our insurance with…
We were renewing our insurance with Hays using Rush Insurance. Sanem managed the process for us making it very easy. Thank you Sanem
21 July 2026
Reply from Hays Travel - Chester
Colin Jones,
Thank you for your wonderful review! We are so pleased to hear that the insurance renewal process was made easy for you. We appreciate your kind words.
Kind Regards
Hays Travel
Staff were all friendly and keen to…
Staff were all friendly and keen to help.
Even after a computer glitch they managed to book just what we wanted
29 July 2026
Reply from Hays Travel - Chester
Carol Story,
Thank you for your fantastic 5-star review! We are so pleased to hear that our team was friendly and helpful, and that we could overcome any technical difficulties to book exactly what you wanted. We truly appreciate your kind words!
Kind Regards
Hays Travel
Considered our age and disabilities
Listened to what we were asking for considered our age and disabilities checked everything for us felt like we could trust her to find us a holiday and she did.
29 July 2026
Reply from Hays Travel - Chester
Mrs Jennifer wellings,
Thank you so much for your wonderful feedback! We are so pleased to hear that we were able to find the perfect holiday for you by understanding your needs.
Kind Regards
Hays Travel
Reply from Hays Travel - Chester
THANK YOU FOR BOOKING AND LEAVING US THIS FAB REVIEW, TEAM CHESTER
Very helpful/friendly staff when…
Very helpful/friendly staff when visiting the travel agent and also on the phone from finding us the right holiday to making the booking
26 July 2026
Reply from Hays Travel - Chester
Thank you so much for booking with us and appreciate this lovely review. Team Chester
Booked our first cruise helped by Nicola
We went into Hayes travel in Chester to find out about a potential Cruise holiday. We are complete novices when it comes to cruise holidays so wanted some advice and guidance to avoid making a mistake and booking something we later regretted. We were looked after wonderfully by Nicola, she took her time, explained everything clearly and was more than happy to go over the same options and suggestions and answer all of our random questions! She really made the whole process enjoyable and we have booked and left the shop feeling excited and reassured that we know pretty much everything we need to and have booked ourselves the most suitable options for our first cruise. Great service.
25 July 2026
Reply from Hays Travel - Chester
Thank you for your wonderful review! We are so pleased to hear that you had such a positive experience with us. It's fantastic to know that our team was able to help you find the perfect cruise and that you appreciated their knowledge and helpfulness. We hope you have an amazing trip!
Kind Regards
Hays Travel
Good ideas with a smile
Good ideas with a smile. No rush and we have booked what we wanted.
25 July 2026
Reply from Hays Travel - Chester
Thank you for your wonderful review! We are so pleased to hear that you had a positive experience and were able to book exactly what you wanted without feeling rushed.
Kind Regards
Hays Travel
So easy and enjoyable to book with…
So easy and enjoyable to book with Hayes Travel again. Ruby is always so pleasant and helpful. All the staff are friendly and knowledgeable -thank you!
22 July 2026
Reply from Hays Travel - Chester
Thank you so much for your wonderful feedback! We are delighted to hear that booking with us was so easy and enjoyable. We appreciate your kind words about our friendly and knowledgeable staff.
Kind Regards
Hays Travel
Reply from Hays Travel - Chester
We are so pleased to hear that you received such first-class service! Thank you for sharing your positive experience with us.
Kind Regards
Hays Travel
Outstanding
Sanem (Hope I spelled this correctly, a Turkish lady) was brilliant. Quick, understanding and charming. Got a good deal on a great holiday.
Thank you.
James
21 July 2026
Reply from Hays Travel - Chester
Thank you for your wonderful 5-star review! We are so pleased to hear that our team member was quick, understanding, and charming, and helped you find a great deal on your holiday. We appreciate your kind words.
Kind Regards
Hays Travel
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