As always had great service ,staff are friendly and knowledgable Liam helped us choose and book a holiday we wanted Have also called at different times with enquries and both Caroline abd Ricardo al... See more
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We try our best to always use Hays Travel Carmarthen branch as they always, we feel,that they go out of their way to help us with all aspects of our holiday, especially the part of booking of the seat... See more
Company replied
Great service all round, we were made to feel welcome and nothing was too much trouble as often these days your just a number but not with Caroline and here team thank you all in carmarthen branch
Company replied
I knew exactly what I wanted and Ricardo was quick to satisfy my request and we sorted out the booking in no time . I was delighted to get the human touch of booking a holiday and wouldn't think twi... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Saint Catherine's Walk 24a, SA31 1GA, Carmarthen, Wales, United Kingdom
- 01267854015
4.9
Excellent
681 reviews
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In store personnel of huge help with…
In store personnel of huge help with choosing and booking holiday - made it entirely stress-free.
19 July 2026
Reply from Hays Travel - Carmarthen
Hi Ms Lewis,
Thank you for taking the time to write your kind review, we are pleased you had a positive and stress free experience in store with us, We look forward to seeing you again.
Kind Regards
Liam and the team at Hays Travel Carmarthen
We didn’t have to wait,quick and easywe knew what we…
We didn’t have to wait,we knew what we wanted and were given a choice of availability and were finished within 15 mins
13 August 2026
Reply from Hays Travel - Carmarthen
Hello Elizabeth,
We are so pleased you had a positive and efficient experience in store with us, we look forward to welcoming you again.
Kind Regards
Liam and the team at Hays Travel Carmarthen
Reply from Hays Travel - Carmarthen
Hi Gill,
Thank you for taking the time to write your kind review, we are pleased you had such a positive experience in store with us.
Kind Regards
Ricardo and the team at Hays Travel Carmarthen
Great service all round
Great service all round, we were made to feel welcome and nothing was too much trouble as often these days your just a number but not with Caroline and here team thank you all in carmarthen branch
4 August 2026
Reply from Hays Travel - Carmarthen
Hello Iau,
Thank you for taking the time to write your kind review with us today, we are pleased you had a positive experience in store with us.
Kind Regards
Caroline and the team at Hays Travel Carmarthen
As always had great service
As always had great service ,staff are friendly and knowledgable Liam helped us choose and book a holiday we wanted
Have also called at different times with enquries and both Caroline abd Ricardo also had plenty of time and patience .
4 August 2026
Reply from Hays Travel - Carmarthen
Hi Avril,
Thank you for taking the time to write your kind review, we are pleased you had such a positive experience in store with us!
Kind Regards
Liam, Ricardo and Caroline
Hays Travel Carmarthen
I knew exactly what I wanted and…
I knew exactly what I wanted and Ricardo was quick to satisfy my request and we sorted out the booking in no time . I was delighted to get the human touch of booking a holiday and wouldn't think twice to book with Hayes again
7 August 2026
Reply from Hays Travel - Carmarthen
Was an absolute please meeting you Mrs Williams and thank you so much for taking the time for your lovely words
Looking forward to booking the next one,
Thank you, Ricardo
Very helpful staff
Very helpful staff, patient and thorough, keep returning due to the excellent service
7 August 2026
Reply from Hays Travel - Carmarthen
Thank you for taking the time to write your lovely review!
We're so pleased you continue to have a positive experiences with us, best feedback we can have.
We really appreciate this message and hope you all have a great holiday!
The consultant was very helpful and and…
The consultant was very helpful and and completed the whole process for us
4 August 2026
Reply from Hays Travel - Carmarthen
Hi Lesley,
Thank you for taking the time to write your kind review, we are pleased you had a positive experience in store with us!
Kind Regards
Liam and the team at Hays Travel Carmarthen
The company that clearly cares
We try our best to always use Hays Travel Carmarthen branch as they always, we feel,that they go out of their way to help us with all aspects of our holiday, especially the part of booking of the seats and the checking in, which we always find stressful. Keep up the good work guys, head office should be proud of u all in Carmarthen
28 July 2026
Reply from Hays Travel - Carmarthen
Hi Wayne,
Thank you for taking the time to write your kind review, we are so pleased you continue to have positive experiences with us, We really appreciate this message and look forward to welcoming you back soon!
Kind Regards
Liam and the team at Hays Travel Carmarthen
Can't fault the service
Can't fault the service. Excellent as usual, thanks to everyone in the team.
26 July 2026
Reply from Hays Travel - Carmarthen
Hi Timothy,
Thank you for taking the time to write your kind review, we are pleased you had such a positive experience in store with us!
Kind Regards
Liam and the team at Hays Travel Carmarthen
Liam was very professional and friendly…
Liam was very professional and friendly booking our Caribbean cruise all the staff are great in Carmarthen branch always book our holidays with them thank you 🤩
1 August 2026
Reply from Hays Travel - Carmarthen
Hi Cindy,
Thank you for taking the time to write your kind review, we are pleased we managed to get your cruise booked and you had such a positive experience in store with us.
Kind Regards
Liam and the team at Hays Travel Carmarthen
Reply from Hays Travel - Carmarthen
Hi Patsy,
Thank you for taking the time to write your kind review, we are pleased you had such a positive experience with us in store!
Kind Regards
Liam and the team at Hays Travel Carmarthen
Staff alway friendly and helpful
Staff alway friendly and helpful , Wouldn't go anywhere else .
26 July 2026
Reply from Hays Travel - Carmarthen
Hello Beverley,
Thank you for taking the time to write your kind review, we are pleased you had a positive experience with us and found us friendly and helpful!
Kind Regards
Liam and the team at Hays Travel Carmarthen
Your assistant was very proficient and…
Your assistant was very proficient and knowledgeable
17 July 2026
Reply from Hays Travel - Carmarthen
Hi Douglas,
Thank you for taking the time to write your kind review, we are pleased you had such a positive experience in store with us!
Kind Regards
Liam and the team at Hays Travel Carmarthen
Ricardo was extremely helpful &…
Ricardo was extremely helpful & patient. We had a budget & a good idea of what we wanted. We looked at several places before deciding where to stay.
17 July 2026
Reply from Hays Travel - Carmarthen
Hi Gillian,
Thank you for taking the time to write your kind review, we are pleased you had a positive experience in store with us.
Kind Regards
Ricardo and the team at Hays Travel Carmarthen
Reply from Hays Travel - Carmarthen
Hi Robert,
Thank you for taking the time to write your kind review with us today, we are pleased you had a positive experience in store with us.
Kind Regards
Caroline and the team at Hays Travel Carmarthen
Very helpful staff and good information…
Very helpful staff and good information to book our holiday
19 July 2026
Reply from Hays Travel - Carmarthen
Natalie,
Thank you so much for your wonderful review! We are delighted to hear that our team was helpful and provided you with good information for your holiday booking. We appreciate your kind words.
Kind Regards
Ricardo and the team at Hays Travel Carmarthen
Reply from Hays Travel - Carmarthen
Hi Sarah,
Thanks for your kind review, we are pleased you have had a positive experience in store with us.
Kind Regards
Liam, Ricardo and the team at Hays Travel Carmarthen
Always happy to book with hays travel
Liam was very polite and helpful when we went in to our local hays travel to book our holiday.
We have booked through hays a few times now and always been happy with them.
19 July 2026
Reply from Hays Travel - Carmarthen
Hello,
Thank you for writing your kind review, I am pleased you had such a positive experience in store with us :)
Kind Regards
Liam and the team at Hays Travel Carmarthen
Everything I wanted for my holiday
Everything I wanted for my holiday, they managed to supply. Nothing was too much trouble. They were very helpful and so happy to help. Caroline the manager sorted my holiday out. I have booked with Hays 3 years running and I wouldn't go anywhere else.
12 July 2026
Reply from Hays Travel - Carmarthen
Sharon,
Thank you for your wonderful review! We are so pleased to hear that we were able to supply everything you wanted for your holiday and that nothing was too much trouble. We truly appreciate your loyalty and look forward to helping you with many more holidays.
Kind Regards
Caroline and the team at Hays Travel Carmarthen
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