Fabulous experience with Hays travel Brighouse! Ellen in particular has been so helpful from start to finish. We recently enquired about booking a holiday for our elopement in 2028. The trip incl... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Booked a few holidays at Hays and each time all the staff within brighouse branch were amazing. Really knowledgeable, friendly, helpful and genuinley listen to your needs to provide the outcomes you d... See more
Company replied
Popped in for a quick enquiry and ended up booking a holiday. Ellen is fantastic! She listened exactly to my needs and managed to get me a fantastic deal that I would not have been able to get alone a... See more
Company replied
Zoe was amazingly helpful booking my holiday. It was a complicated process with lots of options. Nothing was too much trouble. Thanks again.
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
19 Commercial Street, D6 1AF, Brighouse, United Kingdom
- 01484 818694
4.9
Excellent
978 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Hays Travel - Brighouse
Thank you for your wonderful 5-star review! We are so pleased to hear that our team member was very helpful and professional. We truly appreciate your kind words and we hope to see you instore again soon. Thanks, Ellen :)
Reply from Hays Travel - Brighouse
Thank you for the lovely review, It is always a pleasure to book your holidays :)
Extremly patient when we didnot know…
Extremly patient when we didnot know where we wanted to go this year. Also wanted Adults only and a beachfront. We e ded up with Rhodes on a beachfront but sadly not adults only. They are hard to find.
30 July 2026
Reply from Hays Travel - Brighouse
Thank you for your lovely review! We're so pleased we could help you find the right holiday. Rhodes is a fantastic choice, and while adults-only beachfront hotels can be tricky to find, we're glad we found a great beachfront option for you. Have an amazing trip!
Staff are very helpful ,efficient and…
Staff are very helpful ,efficient and professional , they listen to us and we come away reassured and happy .
5 August 2026
Reply from Hays Travel - Brighouse
Thank you for your wonderful feedback! We are so pleased to hear that our staff were helpful, efficient, and professional, making you feel reassured and happy and we hope to see you instore again soon. Thanks, Ellen :)
Very helpful
4 August 2026
Absolutely great all ways look forward…
Absolutely great all ways look forward to booking are holiday staff are so helpful good work
3 August 2026
Reply from Hays Travel - Brighouse
Thank you for your wonderful feedback! I am so pleased to hear that you always look forward to booking your holidays with us and find our staff helpful. I hope you have a wonderful time on your cruise once it comes round and will look forward to seeing you again soon. Rachel
So easy to deal with
Emma was absolutely brilliant and really helped us find the perfect holiday. Can't wait to go know.
1 August 2026
Reply from Hays Travel - Brighouse
Thank you so much for leaving 5* review! I am really pleased to hear you found Emma brilliant and that you are excited for your upcoming holiday. We look forward to welcoming you in store. Zoe :)
The booking lady was very helpful and…
The booking lady was very helpful and had me all booked within 30 minutes after giving my nice to haves. Very helpful indeed
2 August 2026
Reply from Hays Travel - Brighouse
Thank you so much for leaving 5* review! Great to hear you found Rachel helpful and I look forward to seeing you again soon :) x
Becky is very helpful
Becky is very helpful. Found us the best deals. Had knowledge of the places we wanted to stay. Got back to us quickly and made changes we needed after booking. Great friendly service. Thank you Becky
24 May 2026
Reply from Hays Travel - Brighouse
Thank you so much for leaving 5* review! I am pleased to hear you found Becky helpful & she was able to get back to you quickly. We look forward to seeing you again soon :) Zoe
Polar bears
Zoe was amazingly helpful booking my holiday. It was a complicated process with lots of options. Nothing was too much trouble. Thanks again.
31 July 2026
Reply from Hays Travel - Brighouse
Thank you for your fantastic 5-star review! We are so pleased to hear that our colleague was incredibly helpful in booking your holiday, especially with the many options available. It's wonderful to know that nothing was too much trouble and we hope to see you instore again soon. Thanks, Ellen :)
Staff always helpful
Staff always helpful, knowledgeable & friendly. Feel safe & confident booking with Hays , Brighouse.
29 July 2026
Reply from Hays Travel - Brighouse
Thank you for your wonderful feedback! We are so pleased to hear that our team is helpful, knowledgeable, and friendly. We appreciate you feeling safe and confident booking with us and we hope to see you instore again soon. Thanks, Ellen :)
Zoe and Rachel did an amazing job with…
Zoe and Rachel did an amazing job with finding my holiday wouldn’t trust anyone else with my bookings
29 July 2026
Reply from Hays Travel - Brighouse
Thank you so much for leaving 5* review! Always a pleasure to book your holiday and great to hear you found me and Rachel amazing. I look forward to seeing you again soon :) Zoe x
Reply from Hays Travel - Brighouse
Thank you so much for leaving 5* review! Was a pleasure to book your cruise and thank you for your patience. I look forward to seeing you again soon :) Zoe x
Booked the hotel we wanted at a good…
Booked the hotel we wanted at a good price. Staff very efficient as always
20 July 2026
Reply from Hays Travel - Brighouse
Thank you for leaving 5* review! It is great you found Ellen very efficient and she was able to give you a good price on the hotel you wanted. We look forward to seeing you again & I will make sure to pass your lovely words on to Ellen. Zoe :)
Mini break
I would just like to thank Ellen for spending time to find us exactly what we are looking for also great communication as we are currently on holiday at the moment , she not only found the mini break she communicated all the way and called us to let us know we were booked in I will definitely be using hays travel brighouse and Ellen again well done .
17 July 2026
Reply from Hays Travel - Brighouse
Thank you so much for leaving 5* review! Great to hear you found Ellen's communication great and you would use us again! I will make sure to pass on your lovely review. Zoe :)
Friendly helpful staff
Friendly helpful staff, following our wishes and making sure we get the holiday that we want.
17 July 2026
Reply from Hays Travel - Brighouse
Thank you so much for leaving 5* review! Great to hear you found Ellen friendly and will make sure to pass on your review :) Zoe
Seeing the ladies
Seeing the ladies . Always very welcoming and always sort out my holidays . Thank-you to u all in brighouse shop .
15 July 2026
Reply from Hays Travel - Brighouse
Thank you so much for leaving 5* review! Always a pleasure to have you in store and lovely to see you again :) Zoe
Zoe found us an extremely good offer…
Zoe found us an extremely good offer for the cruise. She is excellent.
16 July 2026
Reply from Hays Travel - Brighouse
Thank you so much for leaving 5* review! Always a pleasure to have you in store and still amazed by the price!! I look forward to seeing you again soon :) Zoe x
Ellen was friendly and polite but knew…
Ellen was friendly and polite but knew what she was doing,
16 July 2026
Reply from Hays Travel - Brighouse
Thank you for your kind review! We are so pleased to hear that our team member was both friendly and knowledgeable and we hope to see you instore again soon. Thanks, Ellen :)
Reply from Hays Travel - Brighouse
Thank you so much for leaving 5* review! Always a pleasure to have you in store, I will make sure to pass your message on to Rachel :) Zoe
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.