We have been fortunate enough to deal with Cath Nathwani at the Bridgend office for several holiday experiences. We are sitting poolside in St Stefano, Corfu on our last day….please contact Cath and a... See more
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Gemma in the Bridgend store was very helpful! We were open to location and with what we told her we wanted she was able to suggest a great place that couls accomodate our wants.
Georgina was great gave us a full load down on everything this cruise has to offer searched for rooms closed together as we have booked two separate rooms We discussed what types of sleeping arr... See more
Company replied
They found the exact holiday I was looking for. With an excellent price. I always use Hays at Bridgend as all members of staff are so welcoming and friendly.
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
6 Adare Street, CF31 1EJ, Bridgend, United Kingdom
- 01656477039
4.9
Excellent
718 reviews
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Very good experience
Gemma in the Bridgend store was very helpful! We were open to location and with what we told her we wanted she was able to suggest a great place that couls accomodate our wants.
1 August 2026
We have been fortunate enough to deal…
We have been fortunate enough to deal with Cath Nathwani at the Bridgend office for several holiday experiences. We are sitting poolside in St Stefano, Corfu on our last day….please contact Cath and ask for the same fantastic holiday that we have experienced for the last 10 days!! Cannot recommend Cath highly enough!!!!
2 August 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
The staff were helpful and polite
The staff were helpful and polite, however the lady we saw wasn't as helpful as the first lady when we book with ie. She didn't explain things clear enough for us but other than that we were satisfied overall.
2 August 2026
Reply from Hays Travel - Bridgend
Thank you for your review
If you need a hand with your insurance policy, anything else or thought that something was missed just give us a call and we can go through it with you thank you Gemma
Reply from Hays Travel - Bridgend
Thank you for the lovely review :) Gemma
Very helpful ,heard what we wanted and…
Very helpful ,heard what we wanted and made every effort to get it for us ,can’t fault it
25 July 2026
Reply from Hays Travel - Bridgend
Thank you for the lovely review :) i will pass this on to Charli
Thanks Gemma
Excellent service and professional…
Excellent service and professional helpful approach, which is why we return year after year. Excellent staff at Bridgend office
28 July 2026
Reply from Hays Travel - Bridgend
Thank you for the lovely review Michael :)
Reply from Hays Travel - Bridgend
Thank you for the kind words Malcolm :)
Hays at Bridgend
They found the exact holiday I was looking for. With an excellent price. I always use Hays at Bridgend as all members of staff are so welcoming and friendly.
24 July 2026
Reply from Hays Travel - Bridgend
Thank you for taking the time to leave us a lovely review! I am so glad you always feel welcomed in our store - Steph :)
Great service
I received excellent service from Jacqueline and will return for my next holiday booking
2 July 2026
Reply from Hays Travel - Bridgend
Thank you for your lovely review! I will be sure to pass this onto Jacqueline - Steph :)
Very helpful and quick at sorting the…
Very helpful and quick at sorting the booking. Always book my holiday with you. And always polite and nice on phone. Thank you 😊
26 July 2026
Reply from Hays Travel - Bridgend
Thank you for your lovely review :)
Reply from Hays Travel - Bridgend
Thank you for your lovely review :) Take care and hope to see you soon Gemma
very happy with service very helpful …
very happy with service very helpful knew what we need kept in touch with us with updates can't be more positive about our experience
24 July 2026
Reply from Hays Travel - Bridgend
Thank you for your lovely review :) I will pass the kind words onto Charli who made the booking. Hope to see you in the near future Gemma
The lady that dealt with us was very…
The lady that dealt with us was very helpful and also the manager who had been on the ship also very helpful
22 July 2026
Reply from Hays Travel - Bridgend
Thank you for the lovely feedback :)
thanks to Amy for your great commitment…
thanks to Amy for your great commitment and patience in finding us what we wanted and Steff for booking for us
16 July 2026
Reply from Hays Travel - Bridgend
Thank you for your lovely review. I know Amy worked so hard to find you the perfect cruise and it was my pleasure getting you booked - Steph :)
Georgina was great gave us a full load…
Georgina was great gave us a full load down on everything this cruise has to offer
searched for rooms closed together as we have booked two separate rooms
We discussed what types of sleeping arrangements we wanted and this lady found us what we were looking for
Nothing was to much trouble for her
13 July 2026
Reply from Hays Travel - Bridgend
Thank you for your kind words Sarah, I really appreciate it and I am glad I was able to help :) - Georgina
Reply from Hays Travel - Bridgend
Thank you for your lovely review I appreciate you taking the time to leave us one - Steph :)
I wasn't able to get to Cardiff Hayes…
I wasn't able to get to Cardiff Hayes travel,no problem they were able to print all my tickets in Bridgend.very helpful, many thanks
8 July 2026
Reply from Hays Travel - Bridgend
I'm glad we could help you out with getting all your paperwork sorted. We appreciate you taking the time to leave us a lovely review - Steph :)
We always get very good service with…
We always get very good service with Hayes. Helpful and kind ,doing everything for us as we are not very good on the internet.
8 July 2026
Reply from Hays Travel - Bridgend
Thank you so much for your wonderful feedback! We are delighted to know that you consistently receive excellent and helpful service from our team. - Steph :)
Always fi.d me what I'm looking for and…
Always fi.d me what I'm looking for and very friendly
27 June 2026
Reply from Hays Travel - Bridgend
Thank you for your lovely review we appreciate you taking the time to leave us one - Steph :)
Pleasant staff member who helped me set…
Pleasant staff member who helped me set up my families holiday insurance.
5 July 2026
Reply from Hays Travel - Bridgend
Thank you for your kind review :) Gemma
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