Always use Hays travel as they make everything so easy, help choose, match price and arrange everything, including checking in and holiday money. Megan is so helpful at the Bitterne Branch.
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See what reviewers are saying
As always a fantastic service. Thanks Lily for not just booking our winter sun holiday but organising airport parking and car hire in Lanzarote.
Company replied
Very friendly knowledgeable girls. Margi especially went out of her way to find me the best holiday. I wouldn't use any other travel agents. Definitely 10 out of 10. Booking progress went so smoothly... See more
Company replied
Every time we go to our Hays travel in Bitterne we get fabulous service from all the staff.We especially appreciate the efforts of Margi who always comes up trumps when we are looking for a new resort... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
399 Bitterne Road, SO18 5RR, Bitterne, United Kingdom
- 02380985098
4.9
Excellent
658 reviews
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Reply from Hays Travel - Bitterne
Thank you for your review! Your kind words are greatly appreciated.
Kind Regards
Hays Travel Bitterne
Everyone was very friendly and helpful .
17 June 2026
Reply from Hays Travel - Bitterne
Thank you so much for your lovely feedback! We are so pleased to hear that our team was friendly and helpful.
Kind Regards
Hays Travel Bitterne
Very helpful lady got me exactly what I…
Very helpful lady got me exactly what I wanted Very good
1 August 2026
Reply from Hays Travel - Bitterne
Thank you for your lovely review! We are so pleased to hear that our team member was very helpful and assisted you in finding exactly what you wanted.
Kind Regards
Hays Travel Bitterne
Always use Hays travel as they make…
Always use Hays travel as they make everything so easy, help choose, match price and arrange everything, including checking in and holiday money. Megan is so helpful at the Bitterne Branch.
29 July 2026
Reply from Hays Travel - Bitterne
Thank you for your fantastic review! We are so pleased to hear that you have had a positive experience with us. It's wonderful to know that our team makes everything easy and provides excellent service.
Kind Regards
Hays Travel Bitterne
As always a fantastic service
As always a fantastic service. Thanks Lily for not just booking our winter sun holiday but organising airport parking and car hire in Lanzarote.
31 July 2026
Reply from Hays Travel - Bitterne
Julia and Tom,
Thank you for your wonderful review! We're so pleased to hear that your holiday booking was handled so well, and that the team was able to assist with your airport parking and car hire arrangements. We appreciate your kind words about our excellent service.
Kind Regards
Hays Travel Bitterne
Misleading staff, broken promises and awful customer service!
I am extremely disappointed with Hays Travel. I wanted to use Click & Collect online for €2,000, but their system does not allow a "pay cash on collection" option. When I went to the Bitterne branch (Southampton), the staff member Joanne tried to rip me off. First, she quoted an astronomical price. When I complained, she lowered it but lied straight to my face, claiming the online rate was lower than it actually was (another colleague later confirmed she lied).To make matters worse, my partner called the branch later, and a staff member explicitly promised an online Price Match over the phone. When I returned to the shop, they backtracked, changed their stories, and refused to honor their word.I escalated this to Head Office (Order: 1002052038), but "Lucy" from Customer Services sent a generic copy-paste refusal, ignoring the fact that their staff lied and broke a verbal agreement. They don't care about customer satisfaction or honesty. Avoid this company at all costs! They cost me £44.76 due to their system errors and deceptive practices.
10 July 2026
Unprompted review
Reply from Hays Travel - Bitterne
Hi Kris,
I am sorry to hear your upset and frustration with your experience online and in store. Due to our Click and Collect service being an online system, it does allow card payments only. I am aware your comments and feedback have been addressed in branch, and through our customer services department. If you need any further clarification, please don't hesitate to contact us on 02380 985098.
Kind regards
Hays Travel Bitterne
Reply from Hays Travel - Bitterne
Stephen,
Thank you so much for your wonderful review! We are delighted to hear that you found our staff to be helpful and friendly. We truly appreciate your kind words.
Kind Regards
Hays Travel Hastings
Reply from Hays Travel - Bitterne
Thank you for your wonderful feedback! We are so pleased we were able to arrange your cruise :)
Kind Regards
Hays Travel Bitterne
Very friendly knowledgeable girls
Very friendly knowledgeable girls. Margi especially went out of her way to find me the best holiday. I wouldn't use any other travel agents. Definitely 10 out of 10. Booking progress went so smoothly
18 July 2026
Reply from Hays Travel - Bitterne
Ah Thankyou Kathleen, it was my pleasure
Every time we go to our Hays travel in…
Every time we go to our Hays travel in Bitterne we get fabulous service from all the staff.We especially appreciate the efforts of Margi who always comes up trumps when we are looking for a new resort or destination.
17 July 2026
Reply from Hays Travel - Bitterne
Dave pentelow,
We are so pleased to hear that our team in Bitterne consistently provides you with excellent service. It's wonderful to know that our colleagues' efforts are appreciated and that we can help you discover new destinations. We truly value your kind words.
Kind Regards
Hays Travel Bitterne
It's always nice to pop into the…bitterne branch . Benidorm here we come.
It's always nice to pop into the bitterne travel shop. Staff always very friendly and polite.
We saw Margie who helped us with our holiday and gave all information clearly.
We're hoping the hotel we have chosen will be as nice as it looks.
Was easy and quick to confirm and pay and I had all paperwork printed off for me.
Sue Burrows (not butrows)
14 July 2026
Reply from Hays Travel - Bitterne
Hi Sue, thankyou so much for your review, it was my pleasure booking this for you
Lily top girl top company
14 July 2026
Reply from Hays Travel - Bitterne
Thank you so much for your lovely feedback!
Kind Regards
Hays Travel Bitterne
The staff are always very kind and go…
The staff are always very kind and go above and beyond to help me find a great holiday
7 July 2026
Reply from Hays Travel - Bitterne
Thank you for your wonderful feedback! We truly appreciate your kind words!
Kind Regards
Hays Travel Bitterne
Excellent service once again from Margi…
Excellent service once again from Margi booked another cruise for 2027
12 July 2026
Reply from Hays Travel - Bitterne
Thank you for your lovely review! We are so pleased to hear that you received excellent service and have booked another cruise with us for 2027. We appreciate your continued trust.
Kind Regards
Hays Travel Bitterne
Very helpful and friendly service
Margi in the Bitterne store was very friendly and helpful and helped us find the right package at the right price. Very happy with the service we recieved.
8 July 2026
Reply from Hays Travel - Bitterne
Thank you for your lovely feedback! We are so pleased to hear that our team was able to help you find the perfect package at the right price. We hope you have a fantastic time away!
Kind Regards
Hays Travel Bitterne
Satified costemer
Staff are professional, helpful and friendly. The booking process was easy. I am always happy with the service I receive from Hayes in Bitterne.
Thank you.
9 July 2026
Reply from Hays Travel - Bitterne
Carolyn Jennings,
Thank you for your wonderful review! We are so pleased to hear that you receive excellent service and find our booking process easy. We appreciate your kind words.
Kind Regards
Hays Travel Bitterne
Very knowledgeable woman and very…
Very knowledgeable woman and very pleasant.Could not do enough for us
8 July 2026
Reply from Hays Travel - Bitterne
Kim Haston,
Thank you for your wonderful feedback! We are so pleased to hear that your experience was knowledgeable and pleasant, and that you felt well-assisted.
Kind Regards
Hays Travel Bitterne
Mexico holiday.... Don't book at Hayes
Went to mexico for our 40rh wedding anniversary. Decided to support local company who saved many jobs when they bought Thomas cook. Never again. They don't know what they are doing. Told us yes we check you in.... Then flight moved from Sunday to Monday... Oh we are shut Sunday... Can't do it. You can go into town to do it. Paid for fast track through security....guess what....it was closed at 5am
Surely they should have known this !!!! Never offered us priority choice. Will book direct next time.. oh yes... We paid £4 for currency buyback and they didn't implement it. I went back 3 weeks later and questioned.. tough they said. 2 hours later they called me and said.. sorry our fault... Come and collect your £12... Very poor.. staff don't seem to know anything...
When I asked to speak to person who sold us holiday.. I was told .. oh she has left and now works at another place... Turns up that wasn't correct neither(Bitterne Branch)
4 May 2026
Unprompted review
Reply from Hays Travel - Bitterne
Hi Mr Bemister,
I am truly sorry to hear about the difficulties you experienced with your trip. It is clear that several aspects of your booking and travel arrangements fell short of expectations, and I sincerely apologise for the inconvenience and frustration this caused. I understand how important this milestone trip was to you, and I regret that your experience was not a positive one.
I will be reviewing each point you have brought to our attention and I am more than happy to have a conversation regarding these points at a time that is convenient for you.
Kind Regards
Megan, Branch Manager
Went into Hayes travel Bitterne were I…
Went into Hayes travel Bitterne were I always go the young girl that help me was extremely helpful polite and very professional so much so we booked again 😊
3 July 2026
Reply from Hays Travel - Bitterne
Thank You for leaving a lovely review I'm glad we could help :)
Reply from Hays Travel - Bitterne
Lovely to hear this! Thank you so much :)
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