Gemma was very professional once again, helpful and confident in what she does. Sorted our cruise out very quickly and promised to chase up a benefit for using DDS card.
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See what reviewers are saying
Fantastic as always, wouldn’t go anywhere else to book a holiday. Charlotte and the staff at the billingham branch were great and found us exactly what we wanted, did lots of searching to make sure... See more
Company replied
All the girls in hays billingham are fantastic so friendly and helpful and nothing is a problem we always go there to book our holiday as we know we will be looked after
Company replied
As I've come to expect when I book with Hays over the 20+ years I have been using them. They were as always, professional, helpful, friendly and happy to answer any questions I had. Which is why I con... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
61 Queensway, TS23 2ND, Billingham, United Kingdom
- 01642 535822
4.9
Excellent
1K reviews
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Gemma was very professional once again
Gemma was very professional once again, helpful and confident in what she does. Sorted our cruise out very quickly and promised to chase up a benefit for using DDS card.
16 July 2026
Reply from Hays Travel - Billingham
Thank you so much for your 5* review. It's much appreciated! It was lovely to see you both in branch and we all hope you have a wonderful time on the Aurora. Kind regards, Gemma x
All the girls in hays billingham are…
All the girls in hays billingham are fantastic so friendly and helpful and nothing is a problem we always go there to book our holiday as we know we will be looked after
16 July 2026
Reply from Hays Travel - Billingham
Thank you so much for your lovely feedback. It's always a pleasure to see you both in branch and what a fabulous trip you have to look forward to! Many thanks, Gemma x
Seamless booking as usual
Seamless booking as usual. Integration with P&O Cruises no problem.
16 July 2026
Reply from Hays Travel - Billingham
Thank you so much for taking the time to leave us a 5* review. We hope you're having the best time on your cruise! Kind regards, Gemma :)
Abbie was great she looked at…
Abbie was great she looked at everything for me and some great suggestions
15 July 2026
Reply from Hays Travel - Billingham
Thanks so much for leaving Abbie a 5* review. I'll be sure to pass your feedback on to her, I'm sure she'll be pleased. We all hope you have a lovely holiday. Kind regards, Gemma x
Five star experience again with Hays
As I've come to expect when I book with Hays over the 20+ years I have been using them. They were as always, professional, helpful, friendly and happy to answer any questions I had. Which is why I continue to book with them year after year.
10 July 2026
Reply from Hays Travel - Billingham
Thank you for taking the time to leave me a 5 star review, i hope you have an amazing time in Spain. Thanks Paige
Brilliant service and staff as always
Brilliant service and staff as always. Amanda was great. Swift service and addressed my queries straight away. Nothing is ever too much trouble for all the staff at Hayes Travel Billingham.
9 July 2026
Reply from Hays Travel - Billingham
Hi Nicola, thank you for leaving this lovely 5* review, we really appreciate it, I will pass this onto Amanda and we hope you have a fantastic holiday.
Many thanks, Annie:)
As usual a warm & friendly welcome from…
As usual a warm & friendly welcome from all the staff at Hays Billingham.
7 July 2026
Reply from Hays Travel - Billingham
Hi Jayne, thank you for leaving this lovely 5* review, we hope you have an amazing time away.
Many thanks, Annie :)
Gemma was friendly and helpfull all the…
Gemma was friendly and helpfull all the way through the booking process
8 July 2026
Reply from Hays Travel - Billingham
Hi Donald, this is lovely. Thank you for taking your time to leave this 5* review. I will pass this onto Gemma and we hope you have an amazing holiday.
Many thanks, Annie :)
Very happy shopping experience
The girls there are always friendly and go the extra mile to get you the best deal for your holiday.
7 July 2026
Reply from Hays Travel - Billingham
Hi Barbara, thank you for leaving us this lovely 5* review we really appreciate it.
Many Thanks, Annie :)
Reply from Hays Travel - Billingham
Thank you so much for booking and leaving this lovely review, thank you for your loyal custom over the years, Charlotte and the team :-)
Fantastic as always
Fantastic as always, wouldn’t go anywhere else to book a holiday.
Charlotte and the staff at the billingham branch were great and found us exactly what we wanted, did lots of searching to make sure if was the right place right price and right flight times, couldn’t ask for more
5 July 2026
Reply from Hays Travel - Billingham
Thank you so much for your booking and leaving this review, it was a pleasure to be able to help you book another lovely holiday, I hope you have a lovely time. Charlotte
The staff in office are always a…
The staff in office are always a pleasure and sort my holidays out, I just mail them dates and breif and the always find me something suitable 😀
27 June 2026
Reply from Hays Travel - Billingham
Hello. Thank you so much for leaving this 5 star review. It was a pleasure booking your holiday and I hope you have an amazing time in Thailand. Many thanks, Amanda :)
Great customer service & really…
Great customer service & really friendly, the team member checked on the computer for things that I didn't want & she really was very helpful 👍
2 July 2026
Reply from Hays Travel - Billingham
Thank you so much for taking the time to leave us a 5* review. It's much appreciated and I will pass this feedback on to Amanda. Kind regards, Gemma x
Its alway a good exprience Mamyx
Its always a good experiance when we book at Hays as staff are friendly and always manage to book what you are lookimg for at a good price if they can in particular we often use Atherlie who is very good and knows what we like and when one returns from a holiday always get asked by email to drop in and let them know how our holiday went the staff are always intrested!
30 June 2026
Reply from Hays Travel - Billingham
Hi Maureen, thank you for taking the time to leave us a 5* review, we really appreciate it. I will pass these lovely words onto Atherlie and we hope you have an amazing time in Benidorm :)
Many thanks, Annie
Very quick & straight forward too book…
Very quick & straight forward too book our holiday. Quickly followed by confirmation call & email. Amanda was super helpful & polite too.
30 June 2026
Reply from Hays Travel - Billingham
Hi Laura, thank you for taking the time to leave us a 5* review, I will pass your lovely words onto Amanda.
Many thanks, Annie :)
Amanda was very helpful and polite and…
Amanda was very helpful and polite and friendly and sorted my holiday out for me lovely lady's in hays travel
28 June 2026
Reply from Hays Travel - Billingham
Thank you for taking the time to leave me a 5* review, i hope you have an amazing holiday. Thanks Amanda
Everyone we spoke to at Hays went…
Everyone we spoke to at Hays went above and beyond to help. Thank you
21 June 2026
Reply from Hays Travel - Billingham
Thank you so much for your lovely review. We all hope you have an amazing holiday. Kind regards, Amanda x
Annie was so helpful she really helped…
Annie was so helpful she really helped me with booking my holidays very well manners
26 June 2026
Reply from Hays Travel - Billingham
Thank You for taking the time to leave Annie a 5* review i will pass this on to her. thanks Paige
Reply from Hays Travel - Billingham
Hi Alan, thank you for taking the time to leave this lovely 5* review, we really appreciate it and I will pass this on to Gemma.
Many thanks, Annie :)
Thanks Gemma
Gemma at the Billingham store has the patience of a saint and went out of her way to get us the best deal for our next holiday! Thank you for all your hard work and experience xxx
13 June 2026
Reply from Hays Travel - Billingham
Thank you so much for leaving a 5* review for Gemma. I will pass this on to her. thanks Paige
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