Karen (Manager) and her team met our needs with a friendly and professional service. We were instore requiring 2 holidays. We left having booked both holidays knowing that our requirements were met.... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I made my initial inquiry and Leah responded to me very timely. Leah went over and above to ensure my perfect holiday was booked. Leah was professional, attentive, polite and made me feel at ease. I... See more
Company replied
I spoke to Karen regarding an Asia cruise offer I had seen on the branch Facebook page. I mentioned we didn't have out heart set on a cruise but wanted to travel around Thailand. She kindly offered to... See more
Company replied
I can’t recommend Leah enough. We’ve been back and forth over the course of the week sorting out hoilday plans! & she priced a range of different holidays and extras that I asked about.. nothing was e... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Newry Street 51, BT32 3EA, Banbridge, Northern Ireland, United Kingdom
- 02840648590
4.9
Excellent
507 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Best service
Karen (Manager) and her team met our needs with a friendly and professional service.
We were instore requiring 2 holidays. We left having booked both holidays knowing that our requirements were met.
Highly recommend this branch
2 August 2026
Reply from Hays Travel - Banbridge
Thank you for your lovely review
Karen was so helpful
Karen was so helpful. She was able to tick all our holiday boxes . We will definitely be back to book our next trip
Many thanks
1 August 2026
Reply from Hays Travel - Banbridge
Thank you for your lovely review
Leah was great at advising and was very…
Leah was great at advising and was very pleasant.
2 August 2026
Reply from Hays Travel - Banbridge
Thank you for your lovely review
Reply from Hays Travel - Banbridge
Thank you for your lovely review
Excellent customer service!!
31 July 2026
Reply from Hays Travel - Banbridge
Thank you for your lovely review
Everything was straight forward and…
Everything was straight forward and easy. Nice staff
22 July 2026
Reply from Hays Travel - Banbridge
Thank you for your lovely review
Very helpful polite friendly service…
Very helpful polite friendly service with my booking.
22 July 2026
Reply from Hays Travel - Banbridge
Thank you for your lovely review
Reply from Hays Travel - Banbridge
Thank you for your lovely review
Very helpful and attentive.
Karen was a very helpful and attentive agent in helping us find what we were looking for.
28 July 2026
Reply from Hays Travel - Banbridge
Thank you for your lovely review
Staff
Both of the staff members I spoke with were very helpful & honest about accommodation and holidays. I never got the feeling that they were trying to "sell" me a holiday but rather find me a holiday that suited my needs.
27 July 2026
Reply from Hays Travel - Banbridge
Thank you for your lovely review
Karen really good
Karen really good, friendly and knowledgable, lots of time to go through different hotels and locations, giving honest opinion on pricing and what he thought would be good for our family but not pushy to get booking👍🏻
27 July 2026
Reply from Hays Travel - Banbridge
Thank your for your lovely review
Staff are on the ball ref holiday…
Staff are on the ball ref holiday details. Also they did call me back when they said they would. Would use them again for sure.
27 July 2026
Reply from Hays Travel - Banbridge
Thank you for your lovely review
Going the extra mile to make a…
Going the extra mile to make a difference to your holiday experience
25 July 2026
Reply from Hays Travel - Banbridge
Thank you for your lovely review
Karen was absolutely brilliant
Karen was absolutely brilliant. She was friendly, professional & knowledgeable. Made the whole process easy. Really great service.
26 July 2026
Reply from Hays Travel - Banbridge
Thank you for your lovely review
Very friendly & efficient girl Roxy
25 July 2026
Reply from Hays Travel - Banbridge
Thank you for your lovely review
I made my initial inquiry and Leah…
I made my initial inquiry and Leah responded to me very timely.
Leah went over and above to ensure my perfect holiday was booked.
Leah was professional, attentive, polite and made me feel at ease. I would definitely book again.
24 July 2026
Reply from Hays Travel - Banbridge
Thank you for your lovely review
Reply from Hays Travel - Banbridge
Thank you for your review
Reply from Hays Travel - Banbridge
Thank you for your lovely review
Reply from Hays Travel - Banbridge
Thank you for your review
New what we wanted and Roxy was able to…
New what we wanted and Roxy was able to supply are are requirements quite easly.
12 July 2026
Reply from Hays Travel - Banbridge
Thank you for your lovely review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.