We had a fab experience with Chloe as our adviser. She went the extra mile to find the holiday we required. Chloe had a lovely personality, made us feel comfortable and confident to book with Hayes
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
The person that seen is very helpful and a lovely person she took the time to look for exactly what we wanted, she has arranged your holidays a good few times now ,we always try to see her .
Company replied
Called into shop to see what holidays were available and Teressa was marvelous. She went onto her computor and after having the dates we required she imeadeately found what we wanted. Nothing was too... See more
Company replied
I have booked a holiday with Karen travel adviser/agent (Aberdare Hay's trave) previously. She is a very professional agent and knowledgeble of foreign travel offering clear advice and explanatio... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
10 Canon Street, CF44 7AT, Aberdare, United Kingdom
- 01685634021
4.9
Excellent
730 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The person that seen is very helpful…
The person that seen is very helpful and a lovely person she took the time to look for exactly what we wanted, she has arranged your holidays a good few times now ,we always try to see her .
4 August 2026
Reply from Hays Travel - Aberdare
Terrence Jones,
Thank you for your wonderful feedback! We are so pleased to hear that our team member was very helpful and took the time to find exactly what you wanted. We appreciate your continued loyalty.
Kind Regards
Hays Travel Hastings
Reply from Hays Travel - Aberdare
customer Darren Hancock South Wales ,
Thank you so much for your wonderful feedback! We are absolutely delighted to hear that you experienced great service and found our staff to be friendly.
Kind Regards
Hays Travel Aberdare
Very helpful and informative and…
Very helpful and informative and booking was confirmed quickly and easily
17 July 2026
Reply from Hays Travel - Aberdare
Thank you so very much. This is lovely to hear and very much appreciated.
We had a fab experience with Chloe as…
We had a fab experience with Chloe as our adviser. She went the extra mile to find the holiday we required. Chloe had a lovely personality, made us feel comfortable and confident to book with Hayes
2 August 2026
Reply from Hays Travel - Aberdare
Oh thank you Cheryl. It was a pleasure.
Excellent service
Excellent service. Researched our holiday request and sourced the answers to our queries.
Very helpful and professional
25 July 2026
Reply from Hays Travel - Aberdare
Hi both really glad we were able to get there in the end. It was a pleasure.
The staff were really helpful good…
The staff were really helpful good information given .
26 July 2026
Reply from Hays Travel - Aberdare
Hi Angela so happy we could be of help to you. Thank you.
Fantastic service from Kim she spent…
Fantastic service from Kim she spent time looking for the best deal for the hotel we requested. Thanks
31 July 2026
Reply from Hays Travel - Aberdare
Thank you for your lovely feedback
1st class personal service.
31 July 2026
Reply from Hays Travel - Aberdare
Janet,
Thank you so much for your wonderful feedback! We are absolutely delighted to hear that you experienced such excellent personal service with us. We truly appreciate your kind words.
Kind Regards
Hays Travel
Kim did her utmost to place our 3…
Kim did her utmost to place our 3 families together and was knowledgeable about the rooms on different decks
29 July 2026
Reply from Hays Travel - Aberdare
Thank you so much it was a pleasure
booking at Hays Aberdare
as always the friendliness and professionalism of Theresa made booking this holiday a pleasure.
26 July 2026
Reply from Hays Travel - Aberdare
Christina Coombs,
Thank you for your wonderful feedback! We are so pleased to hear that our team's friendliness and professionalism made booking your holiday such a pleasure. We truly appreciate your kind words!
Kind Regards
Hays Travel
Reply from Hays Travel - Aberdare
Mark,
Thank you so much for your wonderful 5-star review! We are so pleased to hear that you found our service to be helpful, informative, and friendly. Your kind words are greatly appreciated.
Kind Regards
Hays Travel
Karen is very informative
Karen is very informative. She takes all your comments and views. Then comes up with suggestions and advice on choice.
25 July 2026
Reply from Hays Travel - Aberdare
Thank you for your lovely feedback
Reply from Hays Travel - Aberdare
Thank you for your lovely feedback
Staff were amazing again excellent…
Staff were amazing again excellent customer service. Very friendly staff.
4 June 2026
Reply from Hays Travel - Aberdare
Nicola,
Thank you so much for your wonderful feedback! We are delighted to hear that our team provided you with excellent and friendly service. We truly appreciate your kind words.
Kind Regards
Hays Travel Hastings
Hayes travel is a very friendly…
Hayes travel is a very friendly service, quick response to questions and nothing is ever too much trouble.
12 July 2026
Reply from Hays Travel - Aberdare
Thank you for your lovely feedback
Very helpful add all the information we…
Very helpful add all the information we needed and more also very friendly
17 July 2026
Reply from Hays Travel - Aberdare
Thank you so much. It is always a pleasure.
Teresa who dealt with booking
Teresa who dealt with my booking was very efficient and helpful it was great to have a person with a lot of knowledge what you want on a cruise.
16 July 2026
Reply from Hays Travel - Aberdare
Thank you so much. It is always a pleasure.
Teresa from hays Aberdare is always…
Teresa from hays Aberdare is always helpful polite courteous and nothing is too much trouble checks areas reviews never rushes you would definitely recommend hays aberdare never book anywhere else
24 June 2026
Reply from Hays Travel - Aberdare
Thank you so much for your kind words they are appreciated
Booking process was very easy
Booking process was very easy. Member of staff very helpful and frendly.
8 July 2026
Reply from Hays Travel - Aberdare
shan,
Thank you for your wonderful feedback! We are so pleased to hear that the booking process was easy and that our staff was helpful and friendly. We appreciate you choosing us!
Kind Regards
Hays Travel Birkenhead Grange
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.