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Review summary

Reviewers overwhelmingly had a great experience with this company. Customers appreciate the smooth and easy processes, from obtaining a quote to purchasing policies online. Many consumers highlighted the ability to include pre-existing medical conditions and customize coverage to their specific needs, providing peace of mind while traveling. The reasonable premiums and comprehensive options are also frequently mentioned as positive aspects. Consumers consistently praise the helpful and knowledgeable staff, who efficiently answer queries and provide clear, concise information. The ease of making claims and the prompt processing are also significant advantages, with staff going out of their way to assist and explain the process. The user-friendly app and website further contribute to a positive experience, making it easy to navigate and personalize requirements.

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Rated 5 out of 5 stars

We insured with Go Insurance for our trip of a month to Europe this year. We provided our full medical details and happily paid the premium. Unfortunately we both became ill while in Europe, one of us... See more

Company replied

Rated 5 out of 5 stars
Verified

Underwritten by Lloyds, was good enough for me to have my travel agent go ahead with my cover- Regarding experience, there is no experience as nothing so far has been called into play, as I am just u... See more

Company replied

Rated 5 out of 5 stars
Verified

I am a non domicile visitor to Australia. My hosts suggested that I could stay on for a longer period but, because of my age (72) and as I'd extended once I couldn't find cover from the UK. I tried t... See more

Rated 4 out of 5 stars
Verified

My trip does not start until 9th September 2025, so so have not been able to judge 😊 Having compared GO Insurance against Covermore who I have been previously insured with, I am happy with what I ha... See more

Company replied

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Company details

  1. #3 of 9 best companies in Travel Insurance Company

About Go Insurance

Written by the company

Welcome to Go Insurance, your trusted Travel Insurance specialists, proudly supported by Lloyd's – a global insurance leader. Recognised for top-notch service and innovative products, we prioritise reliability and transparency in claims handling, ensuring peace of mind for all your travel needs. Our dedicated in-house claims department offers straightforward and dependable service for your travel adventures. Obtain a quote effortlessly through our user-friendly website or connect with our team. At Go Insurance, we are committed to turning your travel dreams into reality, providing you with a hassle-free experience. Travel confidently with Go Insurance, where expertise, integrity, and award-winning service converge to make every journey memorable and worry-free. As your reliable partner in travel coverage, we prioritise your peace of mind, allowing you to focus on creating unforgettable moments during your adventures. Trust Go Insurance to be your companion on every journey, providing reliable and comprehensive travel coverage tailored to your needs. Our unwavering commitment to excellence extends beyond conventional insurance, ensuring that you experience a seamless and stress-free exploration of the world. With Go Insurance, you're not just purchasing coverage; you're investing in a travel companion that understands your unique needs and stands ready to support you at every step of your journey. Whether you're embarking on a solo expedition, a family vacation, or a business trip, Go Insurance has your back. Explore the world with confidence, knowing that our team is dedicated to delivering exceptional service and comprehensive coverage. Talk to us today to discover the peace of mind that comes with choosing Go Insurance – your trusted partner for worry-free travel.
GET A QUOTE

Welcome to Go Insurance

Written by the company

Award-Winning Travel Insurance
Travel confidently with Go Insurance – where expertise, integrity, and award-winning service meet. Your journey begins with us.

21-Day Cooling Off Period

Make Sure It's Right For You

You have a 21-day cooling-off period for our Travel Insurance policies. This means that within the first two weeks of purchasing your policy, you have the freedom to review the terms and conditions. Travel smart with Go Insurance.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
4-star
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1-star

Replied to 100% of negative reviews

Typically replies within 1 week


Rated 5 out of 5 stars
Verified

The operator I spoke to

The operator I spoke to, to review my medical history and set the final premium, was competent, knowledgeable and personable. I expected to pay a high premium due to my age but he made the process satisfying and almost enjoyable.

9 September 2025
Rated 5 out of 5 stars
Verified

Quote process was easy

Quote process was easy, came with recommendations from others, appears competitive compared to other service providers, coverage is comprehensive, am banking on not using it however, reviews for past claims were very positive - this all added up to a complete package.

8 September 2025
Rated 5 out of 5 stars

Good friendly service and experience

I hold an annual policy with Go Insurance and recently suffered an injury which meant I was unable to go on a planned trip. This resulted in a claim for reimbursement of the tour (with accompanying medical information). I appreciate how helpful Maddie my claims officer was, and the speed at which the claim was settled. I heartily recommend this company.

8 September 2025
Unprompted review
Rated 4 out of 5 stars
Verified

Peace of Mind

Did not need to claim on it, but gave peace of mind when on our Bali holiday.

13 August 2025
Go Insurance logo

Reply from Go Insurance

Thanks Ian — we love that you had peace of mind on your Bali holiday. Hopefully your next one is just as smooth (but if it’s not, you know we’re here to help).

Rated 5 out of 5 stars
Verified

Easy online sign up.

3 September 2025
Go Insurance logo

Reply from Go Insurance

Thanks James – glad you found the sign-up process easy and intuitive. That’s exactly how travel insurance should be.
– Go Insurance

Rated 5 out of 5 stars
Verified

Prompt response

Prompt response, and clear guidance about the insurance cover

2 September 2025
Go Insurance logo

Reply from Go Insurance

Appreciate the kind words, Michael. Our team works hard to provide fast and clear guidance, so it’s great to know that came through.
– Go Insurance

Rated 5 out of 5 stars
Verified

The options were easy to navigate and…

The options were easy to navigate and choose/compare.
The process from start to finish was really quite easy.

31 August 2025
Go Insurance logo

Reply from Go Insurance

Thanks David – we love hearing that it was easy to compare and choose cover that suited your needs. Peace of mind starts with a smooth experience.
– Go Insurance

Rated 5 out of 5 stars

We insured with Go Insurance for or trip to Europe

We insured with Go Insurance for our trip of a month to Europe this year. We provided our full medical details and happily paid the premium. Unfortunately we both became ill while in Europe, one of us severely so, requiring hospitalization and then further treatment by a local doctor before we could return home. We had to cancel most of our trip. The support that Go Insurance provided via their medical colleagues was invaluable while we were in Europe. Then on return, their efficient and fair assessment of our claim has been fantastic. We are extremely grateful to this company and recommend it to other travellers.

3 September 2025
Unprompted review
Go Insurance logo

Reply from Go Insurance

Robyn, thank you for such a thoughtful review. We’re truly sorry your trip was impacted by illness, but glad our team could support you when it mattered most. Your kind words about our claims service and partners mean a lot.

Mark – Go Insurance

Rated 5 out of 5 stars
Verified

Underwritten by Lloyds

Underwritten by Lloyds, was good enough for me to have my travel agent go ahead with my cover-
Regarding experience, there is no experience as nothing so far has been called into play, as I am just under three weeks away from travel

24 August 2025
Go Insurance logo

Reply from Go Insurance

Thanks Gary – we’re proud to be backed by Lloyd’s and glad you felt confident going ahead. Wishing you a smooth and safe trip ahead.
– Go Insurance

Rated 4 out of 5 stars
Verified

Very Competitive Price

I booked through my travel agent but was very impressed with the prices. Very competitive compared to the larger companies. I'm very happy.

31 August 2025
Go Insurance logo

Reply from Go Insurance

So glad you were impressed with the value, Dianne. We work hard to offer competitive cover without cutting corners. Appreciate the kind words!

Rated 4 out of 5 stars
Verified

Products

Products are displayed well to make an informed discission on the product suited to our needs

18 August 2025
Go Insurance logo

Reply from Go Insurance

Thanks Leigh — clarity and choice are important to us, so we're really pleased to hear the layout helped you find the right fit.

– Go Insurance

Rated 5 out of 5 stars
Verified

Excellent service under difficult circumstances

I am a non domicile visitor to Australia. My hosts suggested that I could stay on for a longer period but, because of my age (72) and as I'd extended once I couldn't find cover from the UK. I tried to find an Australian company but met difficulties as I'm non domicile. Someone suggested Sally who was really helpful, clearly has a terrific knowledge of her products and was very quickly able to offer me not one but several options, all of which were suitable for my requirements. I have opted for one which is the best balance for me for cost and cover.
I would recommend to anyone and would be happy to use her services again.

30 August 2025

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