Gifts Australia Reviews 

3,885
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 593 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the remarkably fast delivery service and the exceptionally wide selection of wonderful gifts available for various special occasions. People regularly note that the online ordering process is very simple to navigate and that purchased items consistently arrive well packaged in secure condition. However, some people mentioned frustrating issues regarding delivery delays, a complete lack of helpful tracking updates, or parcels failing to arrive on time. A few reviewers also noted occasional product defects discovered upon opening or missing personalized touches such as requested custom gift wrapping services.

What people talk about most

Product

Users describe positive interactions with product, highlighting the great selection and excellent quality.... See more

Delivery service

Clients share positive opinions on delivery service, highlighting exceptionally fast postage, careful... See more

Order

Customers consistently note positive experiences with order processes, highlighting user-friendly websites... See more

Quality

Reviewers highlight positive aspects of quality, expressing overall satisfaction with the items received.... See more

Service

Reviewers consistently report positive feedback about service, highlighting an efficient, professional, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Product was as advertised and very good value for money. Delivery was quicker than originally predicted. As it was a present this was very well received by my Son and his now fiancé. Its hard to pre... See more

Company replied

Rated 5 out of 5 stars

Fantastic range of products online to order for Australia delivery. Have used before and really pleased. This time I ordered a personalised makeup bag, sparkling wine and chocolate. Great quality and... See more

Company replied

Rated 5 out of 5 stars

Living in Spain, it's always nice to know I can have something lovely sent to my family back home without worrying about it making it on time. I just got my mum a beautiful picture book about cats for... See more

Company replied

Rated 5 out of 5 stars

It was very easy to find appropriate gifts for my four year old niece and her mother reports that she absolutely loves them. They gifts arrived well in time for her birthday which was appreciated. I... See more

Company replied


Company details

  1. #5 of 18 best companies in Gift Shop
  2. #2 of 16 best companies in Hobby Store

Written by the company

Gifts for anyone and everyone to suit any occasion, delivery Australia-wide


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

4K reviews

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1-star

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4.7

All reviews

(3,885)

580 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Good customer serviceEven though the products arrived with…

Even though the products arrived with incorrect embossing. Your reply was swift and a refund was made within two working days. I've received previous embossed orders which were perfect. I will still order from Gifts Australia

24 August 2026
Gifts Australia logo

Reply from Gifts Australia

We appreciate your feedback and understand your disappointment regarding the incorrect embossing. We are glad our customer service team was able to resolve this promptly for you.

Rated 5 out of 5 stars

Very easy to order

Very easy to order, lots of great options and fast delivery.

I ordered from South Africa for a friend in Australia so it was really nice to be able to find something nice for her at an affordable rate as well, i really enjoyed the free gift as well.

21 August 2026
Gifts Australia logo

Reply from Gifts Australia

We are so pleased to hear that you found our ordering process easy and appreciated the fast delivery! It's wonderful to know we could help you find a lovely gift for your friend in Australia. Thank you for your positive feedback.

Rated 4 out of 5 stars

The gift was delivered on time

The gift was delivered on time. It was securely given to a neighbour as the recipient wasn't at home, but received the gift later that day. Thank you.

20 August 2026
Gifts Australia logo

Reply from Gifts Australia

We are so glad the gift was delivered on time and safely received by your recipient through their neighbour. We appreciate your positive feedback!

Rated 1 out of 5 stars

Gift never received

Gift never received

20 August 2026
Gifts Australia logo

Reply from Gifts Australia

Thank you for your feedback and for bringing this to our attention! Please do not hesitate to contact our customer service team at your earliest convenience for assistance.

Rated 5 out of 5 stars

Fast delivery

Fast delivery, good communication, no issues.

17 August 2026
Gifts Australia logo

Reply from Gifts Australia

We're so glad to hear that our delivery was fast and our communication was clear. We appreciate your positive feedback!

Rated 4 out of 5 stars

Good service

Good service. Would highly recommend.

19 August 2026
Gifts Australia logo

Reply from Gifts Australia

We're happy to hear you enjoyed our service. We appreciate your recommendation!

Rated 5 out of 5 stars

Gift was lovely

Gift was lovely, as described. Postage was very quick & wrappongbpaper was an extra bonus. Very happy.

18 August 2026
Gifts Australia logo

Reply from Gifts Australia

We're so happy to hear that you loved the gift and found it to be as described! We're also delighted that the postage was quick and the wrapping paper was an extra bonus. Thank you for your kind words!

Rated 5 out of 5 stars

Plenty of choice for gifts

Plenty of choice for gifts. Swift delivery.

21 August 2026
Gifts Australia logo

Reply from Gifts Australia

We're so happy to hear that you found a great selection of gifts and that your delivery was swift. Thank you for your positive feedback!

Rated 5 out of 5 stars

I have brought 3 wallets from you and…

I have brought 3 wallets from you and they all very nice ,my only issue is I had a voucher for the second one a discount from you but it never went through and the last wallet never arrived with the wrapping paper only little things but it’s nice .I will be buy more as I have a large family all boys and they are a lovely gift for special occasion.

21 August 2026
Gifts Australia logo

Reply from Gifts Australia

We are so glad you've loved the wallets and that they've been such a lovely gift for the special occasions in your family! Just a quick note on the two issues you raised, the item was already on sale, so unfortunately the voucher couldn't be applied as discount codes can't be used alongside other offers, and it looks like wrapping wasn't selected at checkout, which is why that one arrived without it. Thank you so much for your continued support, we can't wait to have you shop with us again!

Rated 5 out of 5 stars

Very good service

You were very helpful with my order issues, and corrected the problem with ease....will buy from your company again....the pffy popcorn pens were great.👍👍

28 August 2026
Gifts Australia logo

Reply from Gifts Australia

We're so happy our Customer Service team could help resolve your order issues with ease! It's wonderful to know you enjoyed the popcorn pens and plan to shop with us again. Thank you for your kind words!

Rated 5 out of 5 stars

Have used this service several times…

Have used this service several times and always delivered quickly. It’s a great way to send someone a gift.

18 August 2026
Gifts Australia logo

Reply from Gifts Australia

We're so pleased to hear that you've consistently received quick deliveries from us! It's wonderful to know that our service is a great way for you to send gifts.

Rated 5 out of 5 stars

Great service

The order was easy to make. The items for my two granddaughters arrived in a timely manner and in perfect order.

20 August 2026
Gifts Australia logo

Reply from Gifts Australia

We're so pleased to hear that your ordering experience was easy and that the items for your granddaughters arrived promptly and in perfect condition. Thank you for sharing your positive feedback!

Rated 5 out of 5 stars

Good quality

Good quality. As described. Quick delivery. Very pleased.

19 August 2026
Gifts Australia logo

Reply from Gifts Australia

We're so happy to hear you're pleased with the quality and quick delivery. Thank you for your kind words!

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