Purchased a game published in 2024 that is now extremely rare. The game was excellently priced. Seller communication was great all round. Well packaged in cardboard, bubble wrap and black plastic the... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Communication was excellent, me being me decided to make a change last second and they wouldn't release it till they were 100 percent sure it was right. Communication is a rare thing these days so mea... See more
The price on this expansive set was very competitive. Ordering was simple and delivery arrived within the time specified. The box (quite large) was a bit battered and the contents scattered but intac... See more
Excellent service - my order was picked and shipped the same day, it arrived via Royal Mail two days later. My order was well packaged and exactly what I expected. I received email confirmation of my... See more
Company details
Written by the company
We are an independent tabletop games retailer with over 15 years of experience. We have 6 stores based in Cardiff, Newport, Bridgend and Merthyr Tydfil in South Wales, Swindon and Gloucester. Cardiff is based within a 5 minute walk from Cardiff Central Station. Situated inside the South Wales Gaming Centre which has over 70 gaming boards and a licensed bar, the ideal venue for you to play and meet like-minded gamers and build on the ever growing gaming community in South Wales. Our Newport store is situated inside Tesco Extra in Newport Retail Park, perfect for buying milk and Space Marines in one shop! Bridgend and Merthyr are high street store as are Swindon and Gloucester. All stores have designated organised play space. All six stores support all of the major table top board games, card games, miniatures games and more... Come down and see us, we are not just the place to buy, but the place to play!
Contact info
15 Trade Street, CF10 5DT, Cardiff, United Kingdom
- 02920 227117
- sales@firestormgames.co.uk
- www.firestormgames.co.uk
4.9
Excellent
12K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 81% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Absolutely brilliant
Absolutely brilliant. Flawless experience from ordering online to receiving our order much quicker than I had expected.
11 July 2026
Ordered some gamers grass bases and…
Ordered some gamers grass bases and they pretty much came next day, great product selection and fast delivery.
10 July 2026
Top Notch service & prices
Whenever I order from them I get exactly what I want in a prompt manner for an excellent price.
9 July 2026
can never get one piece new drops
can never get one piece new drops, please limit the Items to one per person , so I can at least get one
14 July 2026
Unprompted review
My order arrived very promptly
My order arrived very promptly. Unfortunately I was sent the wrong box of figures, having ordered Perry Miniatures Spanish Infantry (1) but received box (2) instead.
7 July 2026
Items arrived on time and well…
Items arrived on time and well packaged, no complaints and would easily recommend.
7 July 2026
Delivery service was great
7 February 2026
Good price &!deluvery options
Good price for the warhammer 40k Armageddon set and arrived in good condition, I’m good time. Option of delivery companies given as you order so you. Can use your preferred delivery service.
20 June 2026
Great products
Great range of products available at a competitive price, easy ordering experience & fast delivery
4 July 2026
First class experience
First class experience - was apprehensive to start with as only came across them through google search of a product - ordered one item to start with and the communication was superb and arrived as expected so went and ordered several items literally a couple of days after first again spot on and the communication is first class - will definitely be using them again
1 July 2026
I went into firrstom Swindon Friday…
I went into firrstom Swindon Friday with a few of my mates and the staff was so rude accused me of being a scalper when I asked is there any Pokémon packs. I was also informed that they are working closely with a store in Swindon that has allegations of reseals packs and selling at eBay price for their seal. I don't know about Cardiff and I've heard great things, but Swindon needs a change.
3 July 2026
Unprompted review
Reply from Firestormgames
Hi TJ, thanks for your comments. We have full CCTV in the Swindon store and having trawled through it I can't see or hear anything that relates to your comments above. If you could reach out to us directly with a specific time we can review further. Regarding us working closely with another store, you have been mis informed. We have no commercial links with any other stores in Swindon or the wider area. We did play an inter store Pokemon challenge with a local store recently which is what I think you may be referring to? This was a group of our regulars who challenged another stores regulars, nothing sinister about that, just the local community trying to have a bit of fun. Please reach out to us on our contact page or call the Store Manager in Swindon if you would like to discuss further or even join in? Regards Rob
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.