Firestormgames Reviews 

11,552
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 745 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the fast delivery and excellent service, often noting that orders arrived promptly and were well-packaged, ensuring products reached them in perfect condition. Many appreciate the competitive pricing, finding great value for money on a wide range of products, and highlight the ease of ordering through the website. Reviewers frequently mention the clear communication regarding order processing and dispatch, which contributes to a smooth overall experience. However, some customers experienced issues with damaged packaging upon arrival, though this was often attributed to the delivery service rather than the company itself.

What people talk about most

Delivery service

Reviewers mention positive feedback about delivery service, with many praising the fast and super quick... See more

Product

People report positive experiences with product, often praising the quality and condition of items received,... See more

Order

Consumers find order to be a positive experience, with many reviewers praising the fast delivery and... See more

Service

Customers had positive experiences with service, consistently praising its speed and efficiency. Reviewers... See more

Price

Clients share positive opinions on price, with many reviewers consistently highlighting the great and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Purchased a game published in 2024 that is now extremely rare. The game was excellently priced. Seller communication was great all round. Well packaged in cardboard, bubble wrap and black plastic the... See more

Rated 5 out of 5 stars

The price on this expansive set was very competitive. Ordering was simple and delivery arrived within the time specified. The box (quite large) was a bit battered and the contents scattered but intac... See more

Rated 5 out of 5 stars

Communication was excellent, me being me decided to make a change last second and they wouldn't release it till they were 100 percent sure it was right. Communication is a rare thing these days so mea... See more

Rated 5 out of 5 stars

Ordered Lego Batman logo through Firestormgames after an issue with the Lego Official website.Easy to use website and item dispatched within 1 day.Kept updated through emails. Fantastic and big thank... See more


Company details

  1. Game Store

Written by the company

We are an independent tabletop games retailer with over 15 years of experience. We have 6 stores based in Cardiff, Newport, Bridgend and Merthyr Tydfil in South Wales, Swindon and Gloucester. Cardiff is based within a 5 minute walk from Cardiff Central Station. Situated inside the South Wales Gaming Centre which has over 70 gaming boards and a licensed bar, the ideal venue for you to play and meet like-minded gamers and build on the ever growing gaming community in South Wales. Our Newport store is situated inside Tesco Extra in Newport Retail Park, perfect for buying milk and Space Marines in one shop! Bridgend and Merthyr are high street store as are Swindon and Gloucester. All stores have designated organised play space. All six stores support all of the major table top board games, card games, miniatures games and more... Come down and see us, we are not just the place to buy, but the place to play!


Contact info

4.9

Excellent

TrustScore 5 out of 5

12K reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 90% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(11,552)

724 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Good price &!deluvery options

Good price for the warhammer 40k Armageddon set and arrived in good condition, I’m good time. Option of delivery companies given as you order so you. Can use your preferred delivery service.

20 June 2026
Rated 5 out of 5 stars

Great products

Great range of products available at a competitive price, easy ordering experience & fast delivery

4 July 2026
Rated 5 out of 5 stars

First class experience

First class experience - was apprehensive to start with as only came across them through google search of a product - ordered one item to start with and the communication was superb and arrived as expected so went and ordered several items literally a couple of days after first again spot on and the communication is first class - will definitely be using them again

1 July 2026
Rated 1 out of 5 stars

I went into firrstom Swindon Friday…

I went into firrstom Swindon Friday with a few of my mates and the staff was so rude accused me of being a scalper when I asked is there any Pokémon packs. I was also informed that they are working closely with a store in Swindon that has allegations of reseals packs and selling at eBay price for their seal. I don't know about Cardiff and I've heard great things, but Swindon needs a change.

3 July 2026
Unprompted review
Firestormgames logo

Reply from Firestormgames

Hi TJ, thanks for your comments. We have full CCTV in the Swindon store and having trawled through it I can't see or hear anything that relates to your comments above. If you could reach out to us directly with a specific time we can review further. Regarding us working closely with another store, you have been mis informed. We have no commercial links with any other stores in Swindon or the wider area. We did play an inter store Pokemon challenge with a local store recently which is what I think you may be referring to? This was a group of our regulars who challenged another stores regulars, nothing sinister about that, just the local community trying to have a bit of fun. Please reach out to us on our contact page or call the Store Manager in Swindon if you would like to discuss further or even join in? Regards Rob

Rated 4 out of 5 stars

Victor Corpse Bride Figure

The figure arrived the next day when it was suppose to take over a week which one was good. The process for buying was simple and easy to understand. The only downside is that the company they used to post mine did not knock or ring the doorbell at all and was only found later on when we had to take the dog out and found it. Luckily it hadn't been taken or damaged.

22 June 2026
Rated 5 out of 5 stars

Firestormgames. Well recommend.

Purchased a game published in 2024 that is now extremely rare. The game was excellently priced. Seller communication was great all round. Well packaged in cardboard, bubble wrap and black plastic the game box arrived in perfect mint condition and well in accordance with the delivery schedule. Very pleased with purchase. Firestormgames is now on my list of go to places for games and gaming accessories, will definately purchase from this company again, and highly recommend.

20 June 2026

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