While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Femilet kollektioner tilgodeser alle kvindelige former med skålstørrelser fra A-J og et stort udvalg af BH-modeller. Vi designer med den dybeste respekt for kvindekroppens mangfoldighed og forstår, hvordan alder forandrer og fremkalder nye følelser, ønsker og behov. Femilet familien omfatter seks brands med hver sin personlighed, hver sine karakteristika – og hver sine kollektioner. Uanset om du er til blødt lingeri fra Chantelle EasyFeel, uldundertøj fra Femilet, franske pikanterier i eksklusive håndsyede kvaliteter fra Chantelle, det mere ungdommelige og sensuelle udtryk i Passionatas styles, det farvefulde univers fra Livera eller mere sexede styles fra Chantelle X, så finder du det her. Vi guider dig sikkert på vej og finder det bedste match til dig.
Højbovej 1D, 1. sal., 8600, Silkeborg, Denmark
2.0
490 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 63% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Femilet/Chantelle webshop is fine for browsing but once you place an order you won't get any kind of clarity or customer support.
The delivery time is incorrect, because it takes longer than stated. You can't track the process to figure out where your order is and they don't respond to emails. Simply disrespectful.
The worse customer service I ever experienced. If one has an issue with their online order, one cannot call customer service, you are referred to their e-mail. But it takes weeks to get an answer to your e-mail - if you get an answer at all. At this point Femilet.dk is not refunding me the money that I am owed for orders placed and returned two months ago. I can read in other people's reviews on Trustpilot that the company has had some issues and there are many complaints about the lack of response. But Femilet does not communicate any of the problems the company may have had directly to the customers that contact them via e-mail. Instead they keep the customers in the dark and withhold money with no explanation. Femilet: FYI you would surely have much fewer dissatisfied customers if you kept them in a loop. Even a simple standard e-mail explaining the situation you had would be 1000 times better than not answering at all. This should be Customer Service level 101 and you should know that. Instead you choose silence. And you withhold money for months. Absolutely unacceptable.
Reply from Femilet
Vi har desværre været ramt af alvorlige IT problemer, som har forsinket håndteringen af bl.a. refunderinger, og det har samtidig ført til et ekstraordinært stort pres på vores kundeservice. De udestående der har været, skulle gerne være håndteret nu. Vi er virkelig kede af at hele processen har taget så lang tid, men alle sager skulle behandles individuelt, så det har været en meget kompliceret og langsommelig proces.
De bedste hilsner
Femilet
Alt var som forventet , kun ros for hele forløbet
Reply from Femilet
Hej Jørgen.
Tak for din feedback og de 5 stjerner :-) Vi værdsætter, at du tager dig tid til at skrive en anmeldelse her på TP.
De bedste hilsner, Susanne - Femilet
Reply from Femilet
Hej Gitte,
Tusind tak for de 5 stjerner og rosende ord :-)
Mange hilsner,
Susanne - Femilet
I placed an order in this shop online on august 22nd 2014. After two weeks, I send them an email telling them that I hadn't received it. The answer was that I should look for a note in my mailbox, and that they would ask to mail service. I wrote them back right away, saying that of course I had NOT received the order, and that there was not and had not been a note in my mail box. I wrote them again in the next weeks (three times) about their inquiries to mail service, and (again) telling them that my package had not arrived, with no response from them whatsoever. They just ignored my emails.
It was disappointing, and it was frustrating, to see how low opinion they have about their customers, and that lack of manners. I would NEVER in my life recomend this femilet online shop to anyone. Pity, because I had high expectations after I had been using their products acquired in a regular shop.
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.
