network very slow, plz don’t buy this Sim

Network very slow

They charged me DOUBLE for several months, and never gave a clear explanation or fixed the issue. When I requested to move my service to a new address, they told me it would take 50 DAYS. Fifty. In 2025. How can a telecom company possibly need almost two months to transfer an internet connection?

But here’s the most outrageous part: when I tried to cancel the service, they told me they’d charge me another full month — even though I hadn’t had WiFi for weeks. And get this: they wouldn’t hang up the call so that the automated satisfaction survey wouldn’t kick in. That’s how scared they are of negative feedback. Absolutely pathetic.

I spent almost three months without internet, and they charged me the whole time like everything was working fine. Customer service is completely useless — evasive, unhelpful, and clearly trained to stall rather than solve anything.

NEVER again. If you’re thinking about signing up for Fastweb, do yourself a favor: RUN.

One of the worst customer experience I've had.
The account close take 4 months (since aug-2024 to oct-2024) and I had to pay for 5 months the service in total.
After a bunch of calls to Call Center and even go to the Fastweb shop (corso Strada Nuova); the guy works there was really unhelpful and refused any responsibility to support check the closural progress - the only thing he advised is to come back home to wait!
I will never have any product from this shameful company.

The worst! The ABSOLUTE WORST! Stay far away. After 2 month we finally just gave up after it took 3 days to find the right person who could cancel it! EXPATS - ruuuuuuun! Run Fast from Fastweb!!

Love the service is

It's one of the worst service providers Italy has to offer.
The only thing they compete with is price. The mobile coverage is poor and inconsistent. The 5G is merely a label to them, with upload speeds that might reach the 5 Mbps range. If someone calls you, there's a good chance your number will appear nonexistent. Even with 100% coverage, if there's no internet, you won't have access to phone capabilities. The landline service is also poor; they often go two to three times a month without providing the service you pay for, and their support seems to exist only for show.

I decided (unfortunately) to proceed to a voltura while changing my supplier to Fastweb Energia. They spelled my name incorrectly, so I had to go to the shop in person to ask them to correct it. They sent me the first bill with my name again spelled incorrectly and with a mistake in the calculation of the consumption.

I called customer service and they told me that, according to their records, I am no longer their client, my contract has been terminated, and they don't know who my supplier is and if there is one or if my power supply will be cut soon.

I went again to the shop and they asked me to apply again for a new contract (third time). I did so and then I received, around midnight, about a week later, a message saying they were unable to proceed with the activation of my contract due to an error with my data (which I had provided to them multiple times).

They also made a mistake with the calculatuon of the consumptuon, thus charging me more, which they promised to fix to no avail. But this is minor compared with the termination of the contract without notification.

As a result of trusting Fastweb, I ended up not knowing if I will have electricity tomorrow. Definitely not recommended.

gud thing but i am try it

Day 8 without any wifi connection,they Don't answer any phone calls,and when we give them a personal complaint they say that wait 2 more days

Fastwab esperienza fantastica
Best of the world

The wifi is very slow and in 1 hour 4/5 times it’s lost the connection and after 5 minutes it’s reconnecting.waste of money

I spoke to customer support & the woman was rude & told me to go to the internet for my answers.

Worst customer service ever! There is no way you can speak to a customer service advisor. To book a call to speak to an agent you have to wait to recall you maybe tomorrow. I strongly advise you not to subscribe with fastweb! Highly not RECOMMENDED!!!!!

Downtime per la terza volta in meno di un mese

Problems solved quickly and efficiently
Very competent and professional

sempre gentili e professionali in via Ugo Bassi a Bologna. Faccio sempre le ricariche qua!