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excess-baggage.com Reviews 357

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TrustScore 5 out of 5

4.8

Money & Insurance
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Review summary

Created with AI, based on recent reviews

Considering 178 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional kindness, helpfulness, and professional demeanor, often highlighting specific individuals who went above and beyond. The service provided is frequently described as excellent, with many appreciating the efficiency and promptness in resolving issues, especially concerning lost items. However, some customers expressed dissatisfaction with the location, citing issues with finding the service or experiencing delays during drop-off and pick-up. A few people also felt that customer service was lacking in certain instances, particularly when trying to resolve issues at specific airport locations.

What people talk about most

Staff

Clients share positive opinions on staff, frequently highlighting their helpfulness and professionalism. Many... See more

Service

Customers consistently note positive experiences with service. Many reviewers praise the staff for being... See more

Customer service

Consumers generally find customer service to be positive. Many reviewers praise the staff for being helpful,... See more

Location

Users describe ambiguous interactions with location. Many customers found the service convenient for storing... See more

Product

Reviewers mention positive feedback about products. Customers were pleased with the quick replacement of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We would like to say a big thank you to Lumi for her incredible kindness and generosity. We accidentally left our backpack—containing important documents—in the car park at Stansted Airport in the e... See more

Rated 5 out of 5 stars

I needed some help today with setting a suitcase lock prior to flying Heathrow T4. Staff member Aneeqa provided me with top quality service and advice for which I am very grateful. I will definitely u... See more

Rated 5 out of 5 stars

Left my luggage on the floor outside jet park .They were excellent in communication between our driver with office. They picked our bag and left it with excess baggage. Lady at desk was amazing... See more

Rated 5 out of 5 stars

Forgot my carry-on bag at the bag collection belts and only realised what happened after I had left the airport. When I got to the lost luggage booth, Rovilena could tell I was stressed about my missi... See more

Company details

  1. Money & Insurance

Contact info

4.8

Excellent

TrustScore 5 out of 5

357 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Excellent help and professionalism from everyone at the Excess Baggage Co

Gabriel was fantastic, after emailing my Dad to let him know his bag had been found and hearing no response, he phoned to check that we were aware and helped me with some useful information to ensure I could pick it up easily. He also reassured me that the money inside was safe and all contents intact. When I got to the counter I was greeted by Rovi, who was friendly and professional, going through all the necessary checks when collecting an item of high value and refunding the cash they had banked for safety. She even got me a glass of water as I was a bit flustered. Another staff member checked through the contents with me at the counter so I was reassured further. I was pleased to meet Gabriel at the counter too so I could thank him for his help, and he was helpful and understanding again. Thank you so much, it was quite a stressful situation but everyone was friendly, courteous and professional, which I'm very grateful for.

26 March 2026
Unprompted review
Rated 5 out of 5 stars

Rovilena was so so helpful

Rovilena was so so helpful, used a weighting machine that was faulty and it took my money, but she came and assisted me and my family with a huge smile and a warm demeanor

19 March 2026
Unprompted review

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