I just go to pick up my order, which was booked the same day. The customer service did not understand at first - explaining ij clear english - if I provide my order number thay can check it and pro... See more
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See what reviewers are saying
I’ve purchased a few different items from them recently—a portable AC, a clothing iron, and a memory card—and everything has performed well so far. They offer great value for money across a wide range... See more
Company replied
We always buy electronics in Elgiganten and have been doing for many years. Good prices and even if not the best, they match it anyway if you find it elsewhere cheaper. I recommend Elgiganten with the... See more
Company replied
BAD CUSTOMER SERVICE! being told on the telephone that the delivery company who delivered and damages items that what they say is true believed more than the consumer who pays money for the item... See more
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Company details
About Elgiganten A/S
Written by the company
Uanset om du har spørgsmål om produkterne, din ordre eller andet, kan du altid fange os på Facebook. Vi har et stort hold bag, med specialister fra vores varehuse indenfor alle varegrupper - og ydermere håndplukkede ressourcer fra vores kundecenter - til at klare alle typer spørgsmål!
Så kom ind på Facebook og mød os!
Så kom ind på Facebook og mød os!
Elgiganten A/S
Written by the company
- WE HELP EVERYONE ENJOY AMAZING TECHNOLOGY
- Det vil vi gøre, ved at være den ledende, mest fleksible og mest effektive og bæredygtige udbyder af elektroniske produkter og services, der leverer varerne med værdi for pengene. Vi tror på, at vores vision lykkes, hvis vi lytter til vores kunder og til hinanden, og hvis vi hjælper, rådgiver og yder den bedste indsats. Vi vil ikke bare sælge dig det, vi tror du ønsker. Vi vil hjælpe dig med at give dig det, du vil have og drømmer om.
PRISMATCH, bare en af mange fordele
Hos os kan du være sikker på at få værdi for pengene og altid lave priser. Derfor tilbyder vi prismatch i købsøjeblikket
Vi lever af glade kunder, og vi er ikke bedre end vores seneste kundeoplevelse. Vi har store ambitioner og stræber efter at give dig den bedste oplevelse, hver gang du er i kontakt med os. Udover et kæmpe udvalg tilbyder vi, det vi mener er, markedets bedste kundefordele, og vi lover at gøre alt, hvad vi kan for, at du får en god oplevelse hos os!
Contact info
Arne Jacobsens Allé 16, 2 sal, 2300, København S, Denmark
- 70 80 70 70
- www.elgiganten.dk
3.5
Average
146K reviews
Asks customers to review
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Stone-age system, brain-dead checkout
Your website is a complete joke and an absolute piece of trash. It is designed to block customers from giving you money.On the product page, you aggressively push all these extra items and services. But the moment I add them to my basket, your brain-dead system completely breaks down!The checkout gives me an error saying it cannot calculate delivery for my basket and demands that I split one single order into multiple separate orders. To make it worse, your broken code silently deletes the services I selected and freezes the payment button.On top of that, your website completely lacks any language options. In 2026, you don't even have a simple button to switch the language to English. You completely ignore international customers.Your customer support is from the stone age. The chat bot has a ridiculous character limit so I can’t even describe the issue, and your phone helpline only speaks Danish on the first line.You have created the most frustrating, anti-user website in Europe. Fix your broken system. I am taking my money to your competitors.And don't even dare to reply to this comment with your useless automated bot apologies. I don't want your copy-pasted 'sorry', I want you to fix your website.
16 August 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
I just go to pick up my order
I just go to pick up my order, which was booked the same day.
The customer service did not understand at first - explaining ij clear english - if I provide my order number thay can check it and provide me my order.
Fortunately some calles from colleges back and forth I get my order.
One positive side of the communication, that I got the damage and theft protection in a monthly subscription service, which was not need to made by a contract locally, rather digitally.
14 August 2026
Reply from Elgiganten A/S
Hello Erno,
Thanks for taking time out of your day to give us a review on Trustpilot.
I'm sorry to read, that the customer service had trouble understanding and helping you.
It's nice to read, that you could add on the insurance online and not at the store.
I appreciate, that you shared your experience with us.
Have a nice day!
Best regards
Tilla
Elgigantens Customer Care Center
Very poor delivery service
Ordre #2125830886
I am writing to complain about the handling of this delivery .
What happened:
1. The delivery agent made no attempt to contact me before or at the time of delivery.
2. Without any notification or agreement, the parcel was diverted to a collection point.
3. I was given no opportunity to accept the delivery at my address, which is the service I paid for.
This is not the service that was promised at the point of purchase, and I am not prepared to accept it.
What I require.
If I do not receive a satisfactory response within that period, I will escalate this to the relevant consumer protection authority.
I look forward to your confirmation.
Regards,
Monosriz Dutta
12 August 2026
Highly incompetent and worse customer…
Highly incompetent and worse customer service. They sold me a defective product in Esbjerg and they refused to change or refund. I have been sending e-mails back and forth only to get to the same point. Go to POWER instead.
3 August 2026
Unprompted review
Reply from Elgiganten A/S
Hi Denizhan,
Thanks for taking your time to reach out to us here.
I have answered the e-mail thread you have with us and made sure, that we can help you out with the defective product moving forward.
It appears, there was some issue locating the order in our system and verifying ownership without a receipt. We finally figured it out, meaning you can bring the shaver to one of our stores and discuss a fitting solution.
Please make sure to bring the items, I have listed via e-mail and feel free to let me know, if any questions occur.
I appreciate your patience and cooperation so far and hope you have a wonderful weekend.
Kind regards
David
Elgigantens Kundecenter
I paid for an electric scooter
I paid for an electric scooter, and only afterward was I told it was no longer available. Accepting the order and payment before checking availability is very poor service. I hope you can improve this.
13 August 2026
Reply from Elgiganten A/S
Hi Neto,
Thank you for taking time to review us here.
We are sorry for the inconveience caused by our stock error, and will make sure to use your case for future improvement.
I have investegated the matter a bit further and can see, the scooter was recently returned for being faulty. This was not corrected as necessary, meaning the product is not in a saleable condition, but was still marked as available on our website.
We have tried to look for an equivalent scooter as a replacement, but not had success in doing so, as the specific model is discontinued.
I again want to express our apoligies and hope to hear from you, if we can help in the future.
Good weekend!
Kind regards
David
Elgigantens Kundecenter
BAD CUSTOMER SERVICE!
BAD CUSTOMER SERVICE!
being told on the telephone that the delivery company who delivered and damages items that what they say is true believed more than the consumer who pays money for the items! because they are our working partners
We are the Consumers who are paying for the items and we are the consumers that are paying for Competent delivery which has not been upheld!
13 August 2026
Unprompted review
Reply from Elgiganten A/S
Hi Simon,
Thank you for taking the time to share your experience with us.
We are sorry to hear that you feel let down by both the handling of your case and the communication you received. We understand how frustrating it can be when a delivery does not meet expectations, especially when there is a disagreement about what happened.
At Elgiganten, we aim to assess every situation as fairly as possible based on the information available from all parties involved. However, we never want our customers to feel that their concerns have not been taken seriously or properly investigated.
We appreciate your feedback, as it helps us identify areas where we can improve our service and communication. If your case is still ongoing, we encourage you to contact us via e-mail: social.ccc@elgiganten.dk so we can review the matter once more and ensure that all relevant information has been considered.
Wishing you a great day!
Best regards
Benjamin
Elgiganten Customer Care Center
Reply from Elgiganten A/S
Hello,
Thanks for taking time out of your day to give us a review on Trustpilot.
It's nice to read, that your latest purchase was a very good product.
I hope, you'll enjoy your new Skullcandy earbuds!
Your positive feedback is valued, and I appreciate that you shared it with us.
Have a nice day!
Best regards
Tilla
Elgigantens Customer Care Center
Disappointing quality and service
I was quite disappointed when the "good as new" outlet headset I bought had a dead on arrival microphone. The store advertises online opening to 8pm but actually closes at 7pm. I made two trips out to the store just to be told they would not replace or repair the headset and they even tried to refund me store credit instead of money. Overall a big waste of time and money (travel).
2 August 2026
Reply from Elgiganten A/S
Hi Thomas,
Thank you for taking the time to share your experience with us on Trustpilot.
First and foremost, I would like to apologies for the inconvenience you experienced. We are sorry to hear that the outlet headset you purchased, which was described as being in "good as new" condition, had a microphone that was defective upon arrival. This is certainly not the experience we want our customers to have.
Regarding the store's opening hours, I have checked the information available to customers, and the store's closing time is listed as 7:00 PM on both our website and Google. However, I am sorry if you found different information elsewhere, which may have led to unnecessary inconvenience and an extra trip to the store.
I am pleased to see that the matter has since been resolved and that you have received a refund. However, I fully understand your frustration regarding the time and travel costs involved in resolving the issue.
We also take your feedback regarding the faulty outlet product seriously. Your experience will be shared internally as part of our ongoing efforts to improve our processes and quality control, helping us reduce the risk of similar situations occurring in the future.
Thank you for bringing this to our attention.
Kind regards,
Mikkel
Elgiganten Customer Service Centre
Reply from Elgiganten A/S
Hello,
Thank you very much for taking the time to share your experience with us.
I am pleased to hear that you are satisfied with shopping at Elgiganten and that your experience lived up to your expectations. We hope you will enjoy your new product!
Your positive feedback is greatly appreciated, and we truly value that you chose to share it with us.
I wish you a wonderful day.
Kind regards,
Mikkel
Elgiganten Customer Service Center
Alt perfect
9 August 2026
Reply from Elgiganten A/S
Hej Mahmoud,
Tak for at tage dig tid til at give os en anmeldelse på Trustpilot.
Det er skønt at læse, at alt var perfect i forbindelse med din seneste klik og hent ordre.
Jeg håber, at du både bliver glad for din nye Lenovo computer og din nye Sage kapselmaskine!
Jeg takker for stjernerne og den positive anmeldelse, det er meget værdsat.
Du ønskes en rigtig god dag.
Med venlig hilsen
Tilla
Elgigantens Kundecenter
No lead for laptop and poor service
Firstly when selling a computer, sell it with a charging lead. Secondly, when I say that I think I have one back home (same USB type, same type of computer), a response by customer services of "We recommend you buy one here to be sure" is just cheeky upselling.
8 August 2026
Reply from Elgiganten A/S
Hello Tim,
Thank you for taking the time to share your experience with us on Trustpilot.
Regarding your purchase of this computer, the manufacturer supplies these units to us without a charging cable. As a result, we sell the product in the same condition in which we receive it, meaning that a charging cable is not included with the computer.
However, we do offer compatible charging cables as an optional accessory for customers who do not already have one available at home.
I would also like to apologise if the way this was presented to you in the store made it seem as though our colleagues were trying to upsell the charging cable in an inappropriate manner. That was certainly not our intention, and we regret any impression this may have given.
Should you have any further questions, please feel free to contact us at social.ccc@elgiganten.dk, and we will be happy to assist you.
I wish you a pleasant day.
Kind regards,
Mikkel
Elgiganten Customer Service Centre
Bought a Lenovo laptop and really Happy…
Bought a Lenovo laptop and really Happy with products and discount
17 April 2026
Reply from Elgiganten A/S
Hi Kim,
Thank you for your great review!
We're delighted to hear that you're happy with your new Lenovo laptop and that you were able to take advantage of a good discount. There's nothing better than finding the right product at the right price.
We truly appreciate you taking the time to share your experience and hope you enjoy your new laptop
Wishing you a great day!
Best regards
Benjamin
Elgiganten Customer Care Center
I ordered an item for pick up in your…
I ordered an item for pick up in your store. When I arrived to pick up staff could not find the item and said it was not in stock. The only option suggested was wait 7 business days for it to be mailed to me. The item was in stock in other stores.
6 August 2026
Reply from Elgiganten A/S
Hi Rebekah,
Thank you for your review.
We are very sorry to hear about your experience. We understand how disappointing it must have been to arrive at the store expecting to collect your order, only to be informed that the item could not be located and was unavailable.
We also understand your frustration when the only solution offered was to have the item shipped to you with an extended waiting time, especially when the product was available in other stores. This is certainly not the level of service we aim to provide.
We apologize for the inconvenience and the time this has cost you. Your feedback is important to us, and we will use it to help improve our processes and the customer experience in similar situations.
Wishing you a great day.
Best regards
Benjamin
Elgiganten Customer Care Center
Reply from Elgiganten A/S
Hi Kaszonyi,
Thank you for your fantastic review!
We're delighted to hear that you had a professional experience and found a great offer with us. Providing fast service and competitive deals is something we continuously strive for, so it's wonderful to know we delivered on both.
We truly appreciate you taking the time to share your feedback and look forward to welcoming you back again soon.
Wishing you a great day!
Best regards
Benjamin
Elgiganten Customer Care Center
Elgiganten always great stuff and prices
We always buy electronics in Elgiganten and have been doing for many years. Good prices and even if not the best, they match it anyway if you find it elsewhere cheaper. I recommend Elgiganten with the highest recommendations.
5 August 2026
Reply from Elgiganten A/S
Hi Daniel,
Thank you so much for your fantastic review and for choosing Elgiganten over the years.
We're delighted to hear that you've consistently had positive experiences with both our products and our prices. It's especially great to know that our price matching service has helped give you extra confidence when shopping with us.
Your continued trust and recommendation mean a lot to us. We truly appreciate your loyalty and look forward to helping you with your future electronics purchases.
Wishing you a great day!
Best regards
Benjamin
Elgiganten Customer Care Center
Scammed into buying a new PC.
Bought a 22,000 dkk pc, it died in less than 4 years, they wanted 28,000 to fix it. (apparently fixing fans in GPU's is impossible?)
Had to buy a new PC.
5 August 2026
Reply from Elgiganten A/S
Hi Mikkel,
Thank you for your review.
We are sorry to hear about your experience. We completely understand how disappointing it is when a PC develops a fault after several years and the repair estimate ends up being significantly higher than expected.
We can see that one of our colleagues has been in contact with you regarding the case and has been in dialogue with the repair partner about the repair quotation. The repair partner has confirmed the estimate provided for the necessary parts and repair work.
We understand that the quoted repair cost did not make sense for you compared to purchasing a new PC.
Thank you for taking the time to share your feedback.
Best regards
Benjamin
Elgiganten Customer Care Center
Reply from Elgiganten A/S
Hello Rennie,
Thanks for taking time out of your day to give us a review on Trustpilot.
It's nice to read that you experienced fast service, good information about the product and that we're reliable.
Your positive feedback is valued, and I appreciate that you shared it with us.
Have a nice day!
Best regards
Tilla
Elgigantens Customer Care Center
Good quality walking pad from their…
Good quality walking pad from their website, I'm happy about the delivery process and the quality of the walking pad. Only best reviews ✨
21 July 2026
Reply from Elgiganten A/S
Hello Rasa,
Thanks for taking time out of your day to give us a review on Trustpilot.
It's very nice to read, that you're happy with your new walking pad and with the delivery process in relation to your latest internet order.
Your positive feedback is valued, and I appreciate that you shared it with us.
Have a nice day!
Best regards
Tilla
Elgigantens Customer Care Center
Reply from Elgiganten A/S
Hello,
Thank you very much for taking the time to share your experience with us.
I am pleased to hear that you are satisfied with shopping at Elgiganten and that your experience met your expectations. We hope you will enjoy your new product!
Your positive feedback is greatly appreciated, and we are thankful that you chose to share it with us.
I wish you a wonderful day.
Kind regards,
Mikkel
Elgiganten Customer Service Center
Fint sted at handle
Fint sted at handle. Men nethandel er for langsomt at sende varerne afsted,skal venter for mange dage føre man får det. Så et minus
1 August 2026
Reply from Elgiganten A/S
Hej Quan,
Tak for at tage dig tid til at give os en anmeldelse på Trustpilot.
Det er dejligt at læse, at vi er et fint sted at handle.
Jeg beklager, hvis du oplever at nethandel er langsomt hos os.
Vi bestræber os på 1-2 hverdages levering til pakkeshop og hjemmeadresse.
Jeg kan dog se, at du har valgt levering til din lokale butik. Der er der lidt længere behandlingstid på forsendelserne. Dette skyldes at vi sender flere pakker samlet til en butik ad gangen, så butikken samlet modtager varerne.
Jeg sætter stor pris på, at du deler din oplevelse med os.
Du ønskes en rigtig god dag.
Med venlig hilsen
Tilla
Elgigantens Kundecenter
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