I’ve purchased a few different items from them recently—a portable AC, a clothing iron, and a memory card—and everything has performed well so far. They offer great value for money across a wide range... See more
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See what reviewers are saying
I ordered a Mac mini which was delayed by a week 9 times, which is fine since I knew there were supply issues globally. So 5 stars for getting the product at all. One star for the in-store picku... See more
I frequently shop at Elgiganten - Vacuum, Trimmer, Drone, Mouse, Phone, Batteries, Projectors, Sonos, all sorts of stuff. It was always a pleasant experience, and I only had to return an item once in... See more
Company replied
Works very well with click and collect and staff is always very helpful. Only issue is that there are quite often long wait lines in the stores, so come with good time.
Company replied
Company details
About Elgiganten A/S
Written by the company
Uanset om du har spørgsmål om produkterne, din ordre eller andet, kan du altid fange os på Facebook. Vi har et stort hold bag, med specialister fra vores varehuse indenfor alle varegrupper - og ydermere håndplukkede ressourcer fra vores kundecenter - til at klare alle typer spørgsmål!
Så kom ind på Facebook og mød os!
Så kom ind på Facebook og mød os!
Elgiganten A/S
Written by the company
- WE HELP EVERYONE ENJOY AMAZING TECHNOLOGY
- Det vil vi gøre, ved at være den ledende, mest fleksible og mest effektive og bæredygtige udbyder af elektroniske produkter og services, der leverer varerne med værdi for pengene. Vi tror på, at vores vision lykkes, hvis vi lytter til vores kunder og til hinanden, og hvis vi hjælper, rådgiver og yder den bedste indsats. Vi vil ikke bare sælge dig det, vi tror du ønsker. Vi vil hjælpe dig med at give dig det, du vil have og drømmer om.
PRISMATCH, bare en af mange fordele
Hos os kan du være sikker på at få værdi for pengene og altid lave priser. Derfor tilbyder vi prismatch i købsøjeblikket
Vi lever af glade kunder, og vi er ikke bedre end vores seneste kundeoplevelse. Vi har store ambitioner og stræber efter at give dig den bedste oplevelse, hver gang du er i kontakt med os. Udover et kæmpe udvalg tilbyder vi, det vi mener er, markedets bedste kundefordele, og vi lover at gøre alt, hvad vi kan for, at du får en god oplevelse hos os!
Contact info
Arne Jacobsens Allé 16, 2 sal, 2300, København S, Denmark
- 70 80 70 70
- www.elgiganten.dk
3.5
Average
146K reviews
Asks customers to review
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In-store pickup not recommended
I ordered a Mac mini which was delayed by a week 9 times, which is fine since I knew there were supply issues globally. So 5 stars for getting the product at all.
One star for the in-store pickup experience.
If you order for pickup in store, you only have 48 hours from when they send you the notification for pickup until they release the product for general sale.
They sent me the notification on a Friday after their phone lines were closed. I was traveling and couldn’t pick up the computer until the next week.
Their phone support was closed, the shop doesn’t have its own number, so it was impossible to reach anyone on the weekend.
I ended up calling in a favor with a friend to pick it up for me, with a “fuldmagt” from me.
I think it is ridiculous to make me wait 9 weeks for a product that was supposed to be ready after 4 weeks, and then expect me to pick it up at a moment’s notice, without any chance to contact a human support.
18 May 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Good service but a bit of a wait
Works very well with click and collect and staff is always very helpful. Only issue is that there are quite often long wait lines in the stores, so come with good time.
9 August 2026
Unprompted review
Reply from Elgiganten A/S
Hi Marcela,
Thanks for taking your time to review us here.
We are happy to hear about the positive experience with our service and Click & Collect.
I definitely hope to see you again in the future and will ensure, we are mindful of our wait times moving forward.
We hope you have a lovely evening and thank you again for the feedback.
Kind regards
David
Elgigantens Kundecenter
Order Missing item
3 September 2026
Reply from Elgiganten A/S
Hi,
Thank you for your review.
We're sorry to hear that your order arrived with a missing item.
We can see that you contacted our customer service team regarding this issue, and that the matter was subsequently resolved with the help of one of our colleagues.
We understand how frustrating it can be when an order is not received as expected, and we appreciate you reaching out to give us the opportunity to correct the situation.
If there is anything else we can assist you with, please don't hesitate to contact us.
Best regards,
Customer Service Team
Nora
Because it's phone and only 30 kroner…
Because it's phone and only 30 kroner like damn🫡🤩
7 September 2026
Reply from Elgiganten A/S
Hello,
Thank you very much for taking the time to share your experience with us.
I am delighted to hear that you are satisfied with shopping at Elgiganten and that your experience met your expectations. We hope you will enjoy your new product!
Your positive feedback is truly appreciated, and we are very grateful that you chose to share it with us.
I wish you a wonderful day!
Kind regards,
Slim
Elgiganten Customer Centre
Thanks good service.
4 July 2026
Reply from Elgiganten A/S
Hi Yasmen,
Thank you very much for taking the time to share your experience with us.
I am pleased to hear that you are satisfied with shopping at Elgiganten and that your experience lived up to your expectations. We hope you will enjoy your new product!
Your positive feedback is greatly appreciated, and we sincerely value that you chose to share it with us.
I wish you a great day!
Kind regards,
Cecilie
Elgiganten Customer Care Center
It was super straight forward and user…
It was super straight forward and user friendly 🥳
4 September 2026
Reply from Elgiganten A/S
Hi Jorge
Thank you very much for taking the time to share your experience with us.
I am pleased to hear that you are satisfied with shopping at Elgiganten and that your experience met your expectations. We hope you enjoy your new product!
Your positive feedback is appreciated, and we truly value you sharing it with us.
Have a great day!
Best regards,
Anton
Elgiganten Customer Service
Best perfect coustmer service
9 August 2026
Reply from Elgiganten A/S
Dear Khurram,
Thank you very much for taking the time to share your experience with us.
I am pleased to hear that you are satisfied with shopping at Elgiganten and that your experience lived up to your expectations.
Your positive feedback is greatly appreciated, and we truly value that you chose to share it with us.
I wish you a great day!
Kind regards,
Slim
Elgiganten Customer Centre
Katastrofal service fra Elgiganten — undgå installation og returnering
Delivery appointment 1 - 31. August
Guys came in said i have to buy few stuff , took the emhætte and left the whole in kictchen
Delivery appointment 2 - 01. Sep
No one rang the bell , no one called until 17:30. Elgigantine said they dotn know what happened
Delivery appointment 3 - 09. Sep
They cancelled the delivery sayign we rang the bell . no one rang the bell. Lying like postnord
Delivery appointment 4 - dont know when
Just pure harassment , frustration , loss of mental peace .
Jeg bestilte køleskab og emhætte med installation og bortskaffelse af gamle hvidevarer efter en videokonsultation med en af jeres medarbejdere, som så mine apparater og anbefalede løsningen.
Leveringstid var 8 dage, hvor jeg var uden køleskab og emhætte
Leveringsmændene kom kl. 13, nægtede at installere køleskabet og efterlod den gamle emhætte foran min dør — trods betaling på 1.400 og 1.300 kr. for bortskaffelse
Bookede ny tid og ventede fra 8-17:30 — ingen kom, ingen ringede
Kundeservice kunne ikke fortælle mig, hvor leveringsmændene var eller booke en ny tid ordentligt
Jeg har betalt hele beløbet på 8.000 kr. på forhånd og sidder stadig med uinstallerede apparater
Man betaler for et komplet produkt og service, men får ingenting leveret. Spild af tid, energi og penge.
On next appointment on 8 . Sep , no one rang the bell but they cancelled the delivery. Now i have to wait again until next day to get one more appointment wow - Pathetic mover people , they dont ring the bell they leave lie postnord
Mit råd: Installer det selv og stol ikke på Elgigantens installations- og returneringsservice.
3 September 2026
Unprompted review
Reply from Elgiganten A/S
Hej,
Mange tak fordi at du tager dig tid til at anmelde os på Trustpilot.
Det er meget beklageligt, at du ikke har modtaget din levering endnu, som planlagt.
Jeg kan sagtens forstå frustrationen, efter så mange forsøg.
Det tyder på, at der har været grundet forkert telefonnummer på ordren. Dog er det korrekt telefonnummer nu registeret, så det burde lykkes denne gang.
På trods af den kedelige oplevelse, ønskes du en god dag.
Med venlig hilsen
Slim
Elgigantens Kundecenter
My Delivery 😐
I ordered delivery, and my old washing machine to be taken away.They said they could not connect my machine because it was a electric box.I asked them to take my old machine away, witch I had payed for they said no. So I told them to take the new machine back. Bad service 👎
25 August 2026
Reply from Elgiganten A/S
Hi Nuala,
Thanks for getting in touch with us here.
I am sorry for the negative experience with our delivery and installation services.
We unfortunately were unable to complete the assignment, as the electrical box was in an inaccessible location.
In this case, it was not possible to install or dismantle your washing machine in a safe manner.
It is completely fair, that you do not wish to keep the order with us - we have refunded you yesterday and apologize for the inconvenience.
I hope you have a good weekend and thank you for the feedback.
Kind regards
David
Elgigantens Kundecenter
As always I had excellent Service .
As always I had excellent , Caring service from Marko in Sonderborg .
My problem was sorted to my satisfaction and I would highly recommend this Elgiganten .
Mange tak
31 August 2026
Reply from Elgiganten A/S
Hi Charles,
Thanks for taking your time to review us here.
We're happy to hear about the positive experience shopping with us, and for the pleasant feedback to my colleague.
I will make sure to let him know, and hope to see you again in the future.
Have a lovely weekend!
Kind regards
David
Elgigantens Kundecenter
Not arrived yet
31 August 2026
Reply from Elgiganten A/S
Hi Les,
Thanks for taking your time to review us here.
We know it can be difficult to share your experience before receiving the order.
I can see, that your trimmer has arrived at the desired pick up location now and hope it has been pleasant shopping with us.
If you have any questions or wish to elaborate upon your review, please feel free to get in touch with us on social.ccc@elgiganten.dk
Have a lovely weekend!
Kind regards
David
Elgigantens Kundecenter
I decided to buy a laptop (MacBook Neo)…
I decided to buy a laptop (MacBook Neo) from Elgiganten simply because they promised a 2-day delivery (I need the laptop urgently), only after I place the order, the next day, they write me to say it will take a month before I receive the laptop!
31 August 2026
Reply from Elgiganten A/S
Hi Aghiad,
Thanks for taking your time to review us here.
We're sorry for the inconvenience in regards to the shipping time of your MacBook Neo.
There has unfortunately been some issues with calculating deliveries of these, which we have now resolved.
We thank you for making us aware of this and will ensure an accurate time frame, if you should wish to reorder.
Have a lovely weekend!
Kind regards
David
Elgigantens Kundecenter
Good customer service and shop assistance
I prefer Elgiganten because in any shop the service is impeccable.
7 November 2025
Reply from Elgiganten A/S
Dear Daniel,
Thank you very much for taking the time to leave us a review on Trustpilot.
I am delighted to hear that your experiences with us have been positive.
We greatly appreciate your kind feedback, and we hope to see you again soon.
Have a wonderful day and a great weekend.
Kind regards,
Slim
Elgiganten Customer Service
Fake Sale
They created a fake hype around 30 years sale products. The website stopped working for 50 mins during the sale. We couldnt login to the site and waited for almost an hour. Then when we were able to login, all the cheap deals were sold out.
30 August 2026
Reply from Elgiganten A/S
Hello,
Thank you very much for taking the time to share your experience with us.
When our major 30th anniversary campaign launched on Sunday, the response from our customers was fantastic. In fact, the interest was so high that our systems were unable to keep up. As a result, some customers experienced errors, long waiting times, or were unable to complete their purchases.
We are sincerely sorry for this. A campaign should be a positive experience, and unfortunately, we did not meet that expectation.
The issue has now been resolved, and the campaign is running normally. You should therefore no longer experience any difficulties completing an order on our website.
We are, of course, investigating the matter internally to ensure that this does not happen again in the future.
If you have not yet been in contact with our Customer Service team or have not been able to complete your order, we would very much like the opportunity to explore how we can assist you.
However, it is important that you call us today on +45 70 80 70 70 so that we can quickly review the available options and help find a solution.
Thank you for your patience and support throughout the past 30 years.
Have a nice day.
Mikkel
Eligantens customer service center
Reply from Elgiganten A/S
Dear Lonut,
Thank you very much for taking the time to leave us a review on Trustpilot.
I am pleased to hear that you were able to benefit from our Click & Collect service.
Your positive feedback is greatly appreciated, and I hope you enjoy your new product.
Have a wonderful day and a great weekend.
Kind regards,
Slim
Elgiganten Customer Service
Super efficient online chat service
I had to cancel an order. I did it via the online chat. The process was very simple and quick. The person I chatted with was efficient and friendly. The whole thing took less than 5 mn. A great experience.
30 August 2026
Reply from Elgiganten A/S
Hello,
Thank you very much for taking the time to share your experience with us.
I am pleased to hear that you are satisfied with shopping at Elgiganten and that your experience met your expectations. We hope you will enjoy your new product!
Your positive feedback is greatly appreciated, and we truly value that you chose to share it with us.
I wish you a great day!
Kind regards,
Nora
Elgiganten Customer Service
I ordered for my package which was…
I ordered for my package which was supposed to be delivered in two days,,,, it's now almost a week I have not received it
26 August 2026
Reply from Elgiganten A/S
Hello
Thank you very much for taking the time to share your experience with us.
I am sorry that you did not receive your delivery on time. This is, of course, not ideal.
However, I am pleased to see that you have collected your parcel today and received it. We hope you will be happy with your new product.
Your feedback is appreciated, and we greatly value that you chose to share it with us.
I wish you a wonderful day!
Kind regards,
Nora
Elgiganten Customer Service
Discriminatory towards foreigners
If you don't have a Danish passport or driver's license, do not pay with Klarna and select Klik&Hent. They will not give the item to you, and they will not warn you beforehand that foreigners cannot pickup Klarna purchases from their stores. They will also be incredibly rude to you at the service desk and just cancel your order. But, you can pay with Klarna and select delivery to a pakkeshop and then you'll be able to pick it up! Makes so much sense!
26 August 2026
Reply from Elgiganten A/S
Hello Emma,
Thank you for taking the time to share your experience with us on Trustpilot.
First and foremost, we would like to sincerely apologize for the service you received. This is not the experience we want our customers to have after placing an order with us.
Regarding your attempt to collect your order, it is correct that a valid photo ID is required upon pickup. However, I am sorry that you were unable to collect your order because my colleague in the store did not consider the identification you presented to be sufficient. I understand how frustrating this must have been, and I will ensure that your feedback is shared internally.
When collecting a Click & Collect order, a valid photo ID must be presented. Approved identification in Denmark includes a passport, driver's licence, military ID, or permanent residence card. Digital versions are accepted as long as they can be displayed live and include the relevant QR code.
Should you have any further questions, please feel free to contact us at social.ccc@elgiganten.dk, and we will be happy to assist you and follow up on your case.
I wish you a pleasant day.
Kind regards,
Mikkel
Elgiganten Customer Service
I am extremely disappointed with the…
I am extremely disappointed with the customer service and online shopping experience from this company.
I placed an order and paid extra for delivery specifically because I wanted my package delivered to a pickup location in my own city. Instead, my order was sent to a completely different city.
When I contacted customer service and explained the problem, I expected them to take responsibility and help correct the delivery. Instead, I was told that they could not do anything and that I had to contact the delivery company myself and solve the problem.
This is unacceptable. My purchase and delivery agreement was with your company, and I paid you for the shipping service. If something goes wrong with the delivery, I expect your customer service to help resolve it rather than simply passing the responsibility to the customer.
I even asked to cancel the order because I no longer wanted it under these circumstances, but they refused that as well. I was then told that I had supposedly accepted terms allowing them to send my order to another pickup location.
The entire reason I paid for delivery was to save time and have the package conveniently available near where I live. If I have to travel to another city or personally chase the delivery company when something goes wrong, what exactly am I paying the additional delivery fee for?
This experience has completely damaged my trust in this company's online shopping service. Based on the way this situation was handled, I would not feel comfortable ordering from them online again.
26 August 2026
Unprompted review
Reply from Elgiganten A/S
Hello,
Thanks for taking time out of your day to give us a review on Trustpilot.
I'm sorry if we couldn't redirect your package, that we pointed you to the contact the delivery company, and that we couldn't cancel your order.
It's true that if your package is under delivery, then we can't cancel the order. It's because if the product is on it's way, therefore we can't stop the delivery process.
It's limited what I can see from your order. You're therefore more than welcome to write to us on social.ccc@elgiganten.dk with an order number and a link to this review, then we can look into your case and help you further.
I appreciate, that you shared your experience with us.
Have a nice day!
Best regards
Tilla
Elgigantens Customer Care Center
Elgiganten is one of the best tech…
Elgiganten is one of the best tech Shops in Danmark Would I say
25 August 2026
Reply from Elgiganten A/S
Hello,
Thanks for taking time out of your day to give us a review on Trustpilot.
It's nice to read, that you think we're one of the best tech shops in Denmark.
Your positive feedback is valued, and I appreciate that you shared it with us.
Have a nice day!
Best regards
Tilla
Elgigantens Customer Care Center
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