We had the Dynorod engineer out today, booked via our British Gas Homecare service, and he was brilliant. Very pleasant, knowledgable and professional. He had all the kit and sorted our blockage... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
The operative was on site in 15mins. His equipment was all professional as was his altitude and he was polite and helpful. A full explanation was given and evidenced on his drain camera and when fini... See more
Fantastic service received from the initial phone call to the clearing of my drains. Scott who came to work on the drains was polite and professional, and clearly enjoys his job, which makes a nice... See more
Rapid response, professional job done. Only criticism I would make is the time it took to answer the initial telephone call.
Company details
Written by the company
Local experts with 24 hour emergency response across the UK. Wherever and whenever there’s a problem Dyno-Rod fly into action. We offer our services 24/7. Whether it’s your home, your business or industrial premises, we have the expertise and the specialist equipment to fix your problems and get things back to normal.
The Dyno-Rod difference
No call-out charges | Available 24/7, 365 days a year | Local engineers | Fixed price, no obligation quotes | 3-month guarantee
Book a local engineer 24/7 365, at a time that suits you. An expert engineer will arrive with no call-out charge. You'll get a fixed-price, no obligation quote straight away. We'll carry out the work, often on the spot, and give you a 3-month guarantee.
Contact info
Ellingham Way 121, TN23 6LZ, Ashford, England, United Kingdom
- 01892 882331
4.9
Excellent
624 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Unacceptable (lack of) service.
Called at 11am with an emergency job. Chased all day for updates and recieved a call at 4pm to suggest I might want to find someone else to do the job!!! (This is Sat of a bank holiday weekend)
24 May 2025
Unprompted review
Reply from Dyno-Rod - Kent
Hi Lauren, I'm extremely sorry for this very poor service. The engineer was exceptionally busy on Saturday but should have kept you informed of his progress and given you an ETA. He is an extremely good engineer but I have let him know about this as it was unacceptable to fail to let you know when to expect his visit. Once again please accept my apologies.
Peter Messenger
Great service
Easy to book online, engineer turned up on time, contacted me beforehand was very polite and resolved the issue.
23 May 2025
Unprompted review
Reply from Dyno-Rod - Kent
Hi Graham, thank you very much for taking the time to review our service. We are extremely proud of what our engineers achieve and will be sure to share these comments with the team. If there is anything we can do for you, your family or friends in the future please feel free to get in touch. Many thanks, Peter Messenger
Scott kept me advised of his timing for…
Scott kept me advised of his timing for visit. Turned up when predicted and undertook a thorough job solving the drain issue effectively. A good job and will continue to use as and when needed.
16 May 2025
Unprompted review
Reply from Dyno-Rod - Kent
Hi Andy, thank you very much for taking the time to review our service. We are extremely proud of what our engineers achieve and will be sure to share these comments with Scott and the team. If there is anything we can do for you, your family or friends in the future please feel free to get in touch. Many thanks, Peter Messenger
Quick response
Quick response, got the job done quickly and efficiently. Friendly, polite and professional. Highly recommend.
16 May 2025
Unprompted review
Reply from Dyno-Rod - Kent
Hi Pamela, thank you very much for taking the time to review our service. We are extremely proud of what our engineers achieve and will be sure to share these comments with Dan and the team. If there is anything we can do for you, your family or friends in the future please feel free to get in touch. Many thanks, Peter Messenger
Great service polite efficient happy…
Great service polite efficient happy arrived on time and did a great job
15 May 2025
Unprompted review
Reply from Dyno-Rod - Kent
Hi Mandy, thank you very much for taking the time to review our service. We are extremely proud of what our engineers achieve and will be sure to share these comments with Dan and the team. If there is anything we can do for you, your family or friends in the future please feel free to get in touch. Many thanks, Peter Messenger
5☆ service
5☆ service. Scott very knowledgeable dealt with blockage explained everything to me and I've learned a great deal. Polte, and super representative of your company. Thank you.
25 April 2025
Unprompted review
Reply from Dyno-Rod - Kent
Hi Debbie, thank you very much for taking the time to review our service. We are extremely proud of what our engineers achieve and will be sure to share these comments with Scott and the team. If there is anything we can do for you, your family or friends in the future please feel free to get in touch. Many thanks, Peter Messenger
Excellent experience
Great engineer came out to the appointment. Good communication throughout and highly knowledgeable about the situation. Had the sink flowing again quickly. Would use DynoRod Ramsgate again
17 April 2025
Unprompted review
Reply from Dyno-Rod - Kent
Hi LR 2, thank you very much for taking the time to review our service. We are extremely proud of what our engineers achieve and will be sure to share these comments with David and the team. If there is anything we can do for you, your family or friends in the future please feel free to get in touch. Many thanks, Peter Messenger
Engineer arrived in good time utilised…
Engineer arrived in good time utilised camera and probes to quickly identify and clear the issue. Once cleared checked to see pipework was sound. Highly efficient and I'm very satisfied with the service. Thanks
17 April 2025
Unprompted review
Reply from Dyno-Rod - Kent
Hi customer 7, thank you very much for taking the time to review our service. We are extremely proud of what our engineers achieve and will be sure to share these comments with Scott and the team. If there is anything we can do for you, your family or friends in the future please feel free to get in touch. Many thanks, Peter Messenger
Tom went above and beyond
Tom went above and beyond in a situation that was impossible to fix without changing the whole drain system - he worked really hard at giving us a temporary solution until we could get our pipes replaced. We’re really grateful. Thankyou Tom.
15 April 2025
Unprompted review
Reply from Dyno-Rod - Kent
Hi Jane, thank you for taking the time to review our service. We are extremely proud of what our engineers achieve and will be sure to share these comments with Tom and the team. If there is anything we can do for you, your family or friends in the future please feel free to get in touch. Many thanks, Peter Messenger
Professional and great sevixe
Amazing service - like night and day from the previous experience with another company. Dyno- Rod arrived early - were professional and polite - explained the process clearly and I wasn’t asked to sign any paper work until the job was finished and satidfied. Highly recommended and would use again if I needed to, 100%
15 April 2025
Unprompted review
Reply from Dyno-Rod - Kent
Hi Emily, thank you for taking the time to review our service. We are extremely proud of what our engineers achieve and will be sure to share these comments with Scott and the team. If there is anything we can do for you, your family or friends in the future please feel free to get in touch. Many thanks, Peter Messenger
Rainwater drains cleared
Cleared silt out of my rainwater drains. Water seems to be flowing now. The engineer gave me the contact number of Highways if I have problems in the future.
14 April 2025
Unprompted review
Reply from Dyno-Rod - Kent
Hi Davina, thank you for taking the time to review our service. We are extremely proud of what our engineers achieve and will be sure to share these comments with the team. If there is anything we can do for you, your family or friends in the future please feel free to get in touch. Many thanks, Peter Messenger
Super quick and very helpful
I filled out an online form late Sunday night and they were with me by lunchtime on Monday. Turns out we didn’t have a drain problem, we had a deceased rodent problem! They didn’t charge us a call-out fee and were extremely helpful. 10 out of 10 service.
14 April 2025
Unprompted review
Reply from Dyno-Rod - Kent
Hi Jane, thank you for taking the time to review our service. We are extremely proud of what our engineers achieve and will be sure to share these comments with Lawrence and the team. If there is anything we can do for you, your family or friends in the future please feel free to get in touch. Many thanks, Peter Messenger
Great experience.
I was surprised how quickly they came out and unblocked my sewage drain which has been invaded by tree roots. The guy was very friendly and very efficient. Thankyou so much.
9 April 2025
Unprompted review
Reply from Dyno-Rod - Kent
Hi Elaine, thank you for taking the time to review our service. We are extremely proud of what our engineers achieve and will be sure to share these comments with Steve and the team. If there is anything we can do for you, your family or friends in the future please feel free to get in touch. Many thanks, Peter Messenger
Great professional service.
Timely, diagnosis with camera, unblocked and left clean and tidy. Nice people to deal with. DynoRod have the right kit and the right training. I always call them when drainage problems arise.
25 March 2025
Unprompted review
Reply from Dyno-Rod - Kent
Hi Christopher, thank you for taking the time to review our service. We are extremely proud of what our engineers achieve and will be sure to share these comments with Matt and the team. If there is anything we can do for you, your family or friends in the future please feel free to get in touch. Many thanks, Peter Messenger
Got a difficult job done in a few…
Got a difficult job done in a few hours.
Expert knowledge. Helpful and friendly..
4 April 2025
Unprompted review
Reply from Dyno-Rod - Kent
Hi Cee, thank you for taking the time to review our service. We are extremely proud of what our engineers achieve and will be sure to share these comments with David, Dan and the team. If there is anything we can do for you, your family or friends in the future please feel free to get in touch. Many thanks, Peter Messenger
Excellent Plumber Michael from Dyno plumbing
Michael the plumber from Dyno plumbing was excellent. He asked what the problems were and was very professional.
He fixed a problem with a leak from pipes from.boiler that leaked on garage floor.
He also fixed a pop up plug that kept getting stuck. He got straight on with work needed. Completed jobs excellently. Highly recommend Dyno Plumbing
26 March 2025
Unprompted review
Reply from Dyno-Rod - Kent
Hi Gina, thank you for taking the time to review our service. We are extremely proud of what our engineers achieve and will be sure to share these comments with Michael and the team. If there is anything we can do for you, your family or friends in the future please feel free to get in touch. Many thanks, Peter Messenger
Noticed a blocked drain outside on…
Noticed a blocked drain outside on Saturday and booked an appointment online for the next day (surprisingly Sunday was an option). Good communication and clear pricing (annoyingly my BG Homecare plan didn’t include drains). They arrrived on time and fixed the issue with a minimum of fuss. Would definitely recommend.
23 March 2025
Unprompted review
Reply from Dyno-Rod - Kent
Hi Phil, thank you for taking the time to review our service. We are extremely proud of what our engineers achieve and will be sure to share these comments with Matt and the team. If there is anything we can do for you, your family or friends in the future please feel free to get in touch. Many thanks, Peter Messenger
Great service
Although they can be more expensive than others I believe, they were the only people that answered at all on a Saturday evening! They explained what the price would be (as I don't have British Gas cover) and told me someone would call me in one hour. In fact, Dan called me about 30 minutes later and said he could be with me in the next 35 mins. On arrival, he went through all the things we'd tried as he wanted to prevent us having to pay if it was something simple before he went to get the kit. It turned out to be a blocked drain that was stopping the toilet from flushing properly, he used a jet washer to clean the drain and checked the waste pipes, which he said were not too bad, when he finished, he was able to answer my questions about condition and where the problem had been. It was very stressful when it happened, but Dan made it a far less stressful experience when he arrived. I've never used DynoRod before, but based on this first experience, I would definitely use again.
22 March 2025
Unprompted review
Reply from Dyno-Rod - Kent
Hi Andy, thank you for taking the time to review our service. We are extremely proud of what our engineers achieve and will be sure to share these comments with Dan and the team. If there is anything we can do for you, your family or friends in the future please feel free to get in touch. Many thanks, Peter Messenger
Quick and friendly
Quick response time, came out within a few hours. Engineer was friendly and happy to explain the issue.
20 March 2025
Unprompted review
Reply from Dyno-Rod - Kent
Hi Barry, thank you for taking the time to review our service. We are extremely proud of what our engineers achieve and will be sure to share these comments with the team. If there is anything we can do for you, your family or friends in the future please feel free to get in touch. Many thanks, Peter Messenger
The response was very speedy and efficient
The response was very speedy. The team member who came was friendly, informative, efficient and honest regarding the cause and possibility of recurrence.
18 March 2025
Unprompted review
Reply from Dyno-Rod - Kent
Hi Wendy, thank you for taking the time to review our service. We are extremely proud of what our engineers achieve and will be sure to share these comments with David and the team. If there is anything we can do for you, your family or friends in the future please feel free to get in touch. Many thanks, Peter Messenger
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.