Tempur mattress absolutely heaven!! I purchased Tempur pillows which are a perfect match. I had the experience of testing the correct mattress to my requirement on DREAMS testing Tempur machine which... See more
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This was our best experience while choising a new bed. We went to other premium sellers and then to Waterlooville, where we were greeted and served by Ash. The technology helping us choose a mattre... See more
The assistant that helped us was very knowledgeable and patient with us choosing a new mattress. The sleep test machine was a great way to narrow down the choices, which was helpful as we had no idea... See more
Great service from the sales advisor in store, lots of advice without being pushy. Used the Sleep machine to help find the right mattress and had a very nice cuppa too! All in all a very pleasant sho... See more
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Gallagher Retail Park, PO7 7UL, Waterlooville, United Kingdom
- 02392066397
4.9
Excellent
216 reviews
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Tempur mattress absolutely heaven!
Tempur mattress absolutely heaven!! I purchased Tempur pillows which are a perfect match.
I had the experience of testing the correct mattress to my requirement on DREAMS testing Tempur machine which was ideal. It monitored the weight and pressure points my body conveyed.
25 June 2026
AAA Service
The bed was delivered on time, I was given regular updates & the team were both professional & polite.
Highly recommended
4 July 2026
Great experience
The staff you have could not do enough for me and help I had to make up my mind was so relaxed no pressure on my choice and even the ones how derived the mattress was the same you have great staff keep up the good work
29 May 2026
Fast service, good communication
The bed and mattress was delivered on the day set. I received a message the day before with a 2 hour window. On the day I received another call telling when again how long they would be. The men delivering the items were very friendly.
22 May 2026
I recently visited the Dreams store to…
I recently visited the Dreams store to find a new mattress, and I could not be happier with the service I received.From the moment I walked in, Hannah was incredibly supportive and welcoming. She took the time to understand exactly what I was looking for, asking about my sleeping habits, preferences, and any discomfort I had been experiencing.Instead of rushing me into a decision or pushing the most expensive options, Hannah patiently guided us through the different types of mattresses available. She explained the benefits of each one, from memory foam to hybrid models, and encouraged me to test them out properly. Her expertise and honest advice made a confusing process feel completely stress-free.Thanks to Hannah's dedicated help, we were able to choose the perfect mattress for me. I am so grateful for her outstanding customer service and highly recommend asking for her if you want a seamless, pleasant shopping experience!
17 May 2026
The staff helped amazing jazz was…
The staff helped amazing jazz was absolutely 100% Amazing best experience in could of hope for i finding my new mattress brilliant very comfortable
16 May 2026
sleeping on this mattress is a dream
sleeping on this mattress is a dream. Easy process no pressure selling and great delivery staff cannot fault.
2 May 2026
Professional friendly service
Professional friendly service. No pressure selling.Staff all helpful and patient.Interest free credit...Will always use Dreams for my bed purchases.
16 April 2026
Really professional in store and…
Really professional in store and supportive of my needs.
Delivery drivers were very helpful and pleasant too.
19 April 2026
Excellent service in Store
Excellent service in Store, good quality divan and mattress. Found staff very knowledgable and helpful.
Had an issue with the pillow I bought and Dreams sorted this out promptly and sent me a replacement to the store within a week.
Would definately buy from them in the future and would highly recomend them to friends and family.
28 March 2026
Great service from the sales advisor in…
Great service from the sales advisor in store, lots of advice without being pushy. Used the Sleep machine to help find the right mattress and had a very nice cuppa too!
All in all a very pleasant shopping experience. The delivery crew were also very courteous and professional.
28 March 2026
Excellent servicw
14 March 2026
Robin made the purchase very easy
Robin at Dreams Waterlooville was extremely helpful and extremely knowledgeable. I am very pleased with my purchase.
8 March 2026
Great selection of beds
Great selection of beds, helpful sales team, good finance offer, spot-on installation!
8 March 2026
Highly recommend Dreams.
First, buying it from Ash at the Waterlooville branch was amazing customer service. He was attentive without being pushy and really seemed to care about us finding the right products for our needs. The mattress calibration thing (forget the name of it) was great, haha. Also offered a tea or coffee, which was a nice touch, and suggested associated products that actually were useful, and again, didn't push, but explained their benefits. So yes, that was a great experience. Then the communication building towards delivery was excellent and ensured we knew when it would arrive and did indeed arrive exactly when said. We even got a phone call from the driver the morning of, confirming he was on route and expected delivery time. They were also extremely efficient when delivering and bringing it in. Basically, I cannot fault the service from the shop floor to delivery, and of course, the quality of the product. Highly recommend Dreams.
19 October 2025
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