The delivery men kept us up to date with arrival time, they were pleasant and everything went well, all packaging and other recycled bed taken away, it made it a stress free purchase and we were all d... See more
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Delivered on time by well presented driver who offered to take the mattress upstairs, I declined this offer, but was very happy about having the option. The mattress itself is very comfortable and su... See more
Absolutely life changing!!! Bought a Harrison Spinks soft fully natural made mattress a few weeks ago, quite expensive but worth every penny. I’m a ‘professional non sleeper’ however since sleeping... See more
Good service in shop Good quality product Would have given 5 stars except delivery drivers didn’t carry furniture upstairs
Company replied
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Kew Retail Park, PR8 5RG, Southport, United Kingdom
- 02045185350
4.9
Excellent
112 reviews
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The delivery men kept us up to date…
The delivery men kept us up to date with arrival time, they were pleasant and everything went well, all packaging and other recycled bed taken away, it made it a stress free purchase and we were all done and dusted in just under 30 minutes .....ready for a good nights sleep
13 April 2026
Exceptional salesman Chris in Southport…
Exceptional salesman Chris in Southport explained everything and was lovely to deal with. We went into browse and came out with two beds. Delivery was also perfection. On time, pleasant and helpful.
18 August 2025
Lovely staff and great communication
Lovely staff and great communication re delivery.
Went in to browse, was given info and left to test beds and try mattresses. Staff were there to help. Chose a bed and mattress, staff did their best to get me a great price. The bed is great, but the staff instore made it a great experience too. Thanks to Emma and Chris @ Southport
11 May 2025
Great service exceptional staff good…
Great service exceptional staff good value
5 July 2025
Unprompted review
Happy dream times
Extremely comfortable and well the price. The delivery was on time and the delivery people were very helpful. They made every effort possible to install the new mattresses and remove and take away the old ones. Excellent service all round.
29 June 2025
No pressure selling. A nice shop with lovely staff.
Went into Dreams in Southport just to look. Came away having picked and paid for our complete bed. Well worth a visit as Chris the salesman certainly knew about beds. If your thinking of a new bed I would highly recommend.
15 June 2025
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Damaged
Purchased a bed which nearly cost £500, only to find out pieces of wood was sent damaged.
9 May 2025
Unprompted review
Reply from Dreams - Southport
Good afternoon Stephen,
Thank you for your recent review.
I am sorry to hear your item arrived damaged.
As per our phone call, I have arranged for these to be replaced. I have sent you an email to confirm this.
Kind Regards,
Wayne
Knowledgeable friendly staff from…
Knowledgeable friendly staff from showroom to delivery.
Kept well informed throughout the process.
2 May 2025
Brilliant
Very helpful.explaneing everything we needed to know and more. Delivery off mattress was great, very friendly and efficient service . Have told family and friends how great dreams is.
26 April 2025
Our sofa and chair was delivered by two…
Our sofa and chair was delivered by two very experienced men and friendly very happy with products and services
19 April 2025
From going in the store to having the…
From going in the store to having the bed delivered the service was magnificent 👌 Emma in the store was very professional,polite,and spoke clearly and made it easy for me to make my decision. The delivery driver's Callum and Jake were exceptional,they contacted me 2 hours before delivery and when they arrived set about the task of putting the bed together.(very professionally may I say) and answering any questions I asked. Give yourself a pat on the back Dreams for employing such professional workers. One very happy customer 😀
6 April 2025
I finished up with confidence in my bed selection.
The options on offer plus the space to display them made our selection more easy, however the ability to use the website no narrow our requirements turned out to be, for peace of mind, to be extremely useful. The helpfulness of the assistant in recognising our special needs and demonstrating the different mechanisms of the adjustable beds made me confident that in the end I made the right choice. She was also very patient when I was deciding on a mattress to go with the frame chosen.
23 March 2025
Unprompted review
Customer service was excellent
Customer service was excellent. Friendly and helpful advice. Delivery was as planned and drivers were professional, polite and speedy.
7 March 2025
Amazing
Amazing. ANNE in dreams Southport was amazing and my bed is fabulous. Can't recommend dreams enough. Delivery was on time too.
28 February 2025
Sofa bed.
Everything went smoothly and on time. The delivery team were swift, efficient and polite. The product is excellent.
14 February 2025
Two very polite young lads delivered…
Two very polite young lads delivered the bed - delivery was as arranged - would buy from Dreams again
13 February 2025
The assistance Chris was really great…
The assistance Chris was really great he’s was patient with me nothing was that I much trouble
13 February 2025
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