Amazing experience in store, found the mattress we needed but didn’t know we wanted! Originally we were confused and were going to go for a Tempur to be safe, but after the patience and knowledge of T... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
Everything was great including customer service from Jenny, edge lane store. She offered us water on arrival, took us around the showroom and explained the mattresses and frames. We were put on the sl... See more
Jo at the Poole Dorset store was wonderful. On our first visit she spent lots of time with us going through everything we needed, then we went back with some extra questions and she helped us again, r... See more
We were determined to find the ‘right’ mattress for the replacement of our first choice under the 100 days replacement scheme. We cannot fault Nathan for his help and very knowledgeable advice in help... See more
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
United Kingdom
- www.dreams.co.uk/help
- www.dreams.co.uk
4.7
Excellent
115K reviews
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I had a great experience with Asad.he…
I had a great experience with Asad.he is very helpful, polite and professional throughout. We recently ordered a mattress,and highly recommend everyone to visit
26 August 2026
Lovely staff very helpful and welcoming…
Lovely staff very helpful and welcoming bought a mattress excellent service in the shop.
26 August 2026
Staff and service were brilliant
26 August 2026
Efficient staff
26 August 2026
Lisa was very helpful and polite
26 August 2026
We were spoken to immediately but not…
We were approached straight away but didn’t feel pressured or bombarded with lots of questions. I was really impressed by the staff member’s knowledge, politeness and kindness. Nothing was too much trouble, and they made the whole experience very enjoyable. Excellent service at the Milton Keynes store! X
26 August 2026
It was really nice of him.
It was really nice of him.
Aslam kept his patience and gave us best service.
Really great 👍
26 August 2026
Unprompted review
Great customer service
Great customer service, Wayne helped us find a perfect mattress without any pressure to spend more money than we budgeted for.
26 August 2026
I have ordered the wrong colour and…
I have ordered the wrong colour and have tried to get through to customer service for the whole of today, to no avail. I have emailed dreams and had no reply. I only have 72 hours to make changes to the order. Can someone please get in contact.
26 August 2026
Excellent help and support from staff…
Excellent help and support from staff in the Chippenham store. Nathan was particularly supportive with our teenage daughter.
26 August 2026
Unprompted review
Chesterfield Store
Chesterfield Store
Sarah, really helpful and supportive. She gave us plenty of time and lots of beds to choose from, with no pressure.
26 August 2026
Unprompted review
Awful experience
Awful delivery experience after spending over £3200 on Tempur mattress and base/headboard. Delivery team insisted on each of them removing and delivering the large very heavy parts on their own to save a few minutes time with the result leaving us with large gouge in recently decorated hallway and chunks out of the woodwork. They also bent the Tempur mattress considerably despite the manufacturer saying this should be avoided to prevent damage. The Dreams Divan Base is appalling quality, bare wood is visible around the drawer where material hasn't been applied correctly, some of the drawers don't align correctly. To cap it all Dreams Customer Service choose not to take phone calls. Our first attempt put us at 190 in online chat call list and now we've been told to leave a number for a call back that we're still waiting for. I truly wish we'd never shopped at Dreams.
4 August 2026
Unprompted review
Gail was really informative and…
Gail was really informative and friendly. I found my perfect bed with her help and enjoyed the experience and would definitely recommend anyone to come here for a bed and it was excellent service. Louise
26 August 2026
Unprompted review
Very good service.
We had a great experience in the Fareham branch in July. Staff very helpful, friendly and knowledgeable. It was almost a pleasure to be relieved of so much money!
It arrived when expected (about 4 weeks) and communication about delivery nearer the time and on the day was excellent and the delivery men couldn’t have been more efficient and friendly.
The mattress is as expected and feels very comfortable.
Reading the large number of recent bad reviews, it looks like the company have introduced a new system which seems to have thrown their customer service and delivery staff under the bus. They need to get it sorted quickly before the percentage of 1 star reviews affects their overall score.
26 August 2026
Unprompted review
Chris of Basingstoke store did a great…
Chris of Basingstoke store did a great job in sorting out our purchase
26 August 2026
Unprompted review
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