Went in to the Llandudno store today not really knowing more than the fact we needed a new king mattress. We received great service from the floor assistant (Conor) and his manager (Aled). Both made t... See more
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Review summary
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As we entered the store, the staff were very welcoming, offering support and an ear to bend to help with us to find our future bed. We were shown the Bed Match which gave us an array of beds to choo... See more
Solihull branch - I was greeted straight away when I entered the store by Lynne, who helped me thoroughly. Lynne was really knowledgeable about what I needed, made some excellent recommendations and o... See more
When we entered Dreams, we were unsure of what we needed and felt stuck for choice. One of the workers called Oliver from the Blackburn store was super helpful and really made us feel welcome and comf... See more
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
United Kingdom
- www.dreams.co.uk/help
- www.dreams.co.uk
4.7
Excellent
116K reviews
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Purchase of mattress and base
We arrived at the store to purchase a mattress and base for a double bed. We were met by a very helpful salesman. He was very polite and friendly with no pressure to buy. He explained about the different mattresses and gave us good advice. We did order both mattress and base with a delivery in a few weeks so cannot comment on delivery.
30 August 2026
I went to Dreams Beds at Beckton…
I went to Dreams Beds at Beckton London.
They have lots of beds and mattresses to choose from no matter your budget.
The lady there was so patient and helpful. Finally I made a choice.
31 August 2026
Online ordering was so easy
Online ordering was so easy.
Someone suggested a bed that was great price.
All information Online was perfect
31 August 2026
That the person in store knows all about what they are selling
The young man was very knowledgeable about the products he was selling I am very pleased with my mattress
28 August 2026
Went in for a bed … sadly couldn’t find…
Went in for a bed … sadly couldn’t find one we both liked BUT we brought a lovely blanket box
31 August 2026
Helpful staff very personable and…
Helpful staff very personable and friendly. Would recommend them
31 August 2026
The customer service was very helpful…
The customer service was very helpful at st georges retail parkand Jas helped to find the best matteress to suit our needs
31 August 2026
Tina was an amazing assistant
Tina was an amazing assistant. So friendly and very helpful. Thank you Tina
31 August 2026
Kenny was great
Kenny was great, easy to speak to patient not straight into my face nice and polite took me through the mattress selector gave me time to try as many mattresses as I needed to make sure I got the right one gave me a pillow to test the mattress with making sure it was the right one for my sleep style. Took me through everything with bed and all the policies ect. Made sure I had water and offered me a tea or a coffee. Couldn’t recommend him highly enough.
31 August 2026
There was a range of products to try to…
There was a range of products to try to see what was the best fit for us. As well as a variety of bed frames.
The staff were friendly and helpful
30 August 2026
Staff member Kenny was very helpful…
Staff member Kenny was very helpful from the start when we entered the store .He showed us various bed and mattress options.
31 August 2026
Great service bye steven
Great service bye steven. Ask if we liked tea coffee. Good advice on byeing a good bed and mattress.
31 August 2026
Very good nice staff I love it
31 August 2026
A genuine no pressure sale
A genuine no pressure sale, where we got to choose what we wanted with a really polite and courteous member of staff.
30 August 2026
Great experience in Dreams Store
The sales person was super helpful and knowledgeable and was very patient. We did not feel pressured.
We tried to our order online the next day but via the website, full payment was requested despite having to wait 12 weeks to receive our order so we phoned the store to place our order and therefore was able to pay deposit only. We cannot comment on the bed frame or mattress that we ordered as it has not arrived yet
31 August 2026
Harry is the best lad in the business
It was an honour to have Harry as our representative while we were looking for a new bed and bed frame for our apartment. He was very friendly and flexible with our needs and we were able to find a bed that was perfect for what we were looking for. Since it was our first time in the UK, he was very friendly and helpful and made my partner and I feel very comfortable and welcome. We had great conversations and he helped us with more than just finding the best bed for us. We will definitely come back for any of our future sleep related needs.
31 August 2026
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