Dreams Reviews 

113,935
TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 13,402 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being incredibly helpful, knowledgeable, and patient, offering a no-pressure sales approach that makes the shopping experience pleasant and informative. Many people highlight the excellent overall service, from initial consultation to product selection, ensuring they find the perfect mattress or bed. The quality of the products, including mattresses and bed bases, consistently receives high marks, contributing to comfortable sleep, and the delivery service is often described as seamless, timely, and efficient, with polite and respectful teams. However, some customers also noted issues with delivery, experiencing delays, lack of communication, or receiving incorrect items, and some faced unexpected extra charges for services like old mattress removal. Additionally, a few other people also felt that after-sales service was poor, citing difficulties with new computer systems leading to long waiting times or unexpected price changes when trying to exchange a mattress.

What people talk about most

Staff

Users describe positive interactions with staff, frequently highlighting their helpfulness, knowledge, and... See more

Product

Reviewers highlight positive aspects of product, with many customers expressing satisfaction with their... See more

Delivery service

Consumers find delivery service to be positive, with many praising the helpful and efficient delivery teams... See more

Service

Reviewers mention positive feedback about service, with many customers expressing high satisfaction and... See more

Quality

People report positive experiences with quality, with many customers expressing delight with the quality of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We purchased a mattress last month, was delivered yesterday. From beginning to end great service received. From purchasing in Colchester store served by Keanna, who greeted us, made us a coffee showed... See more

Rated 5 out of 5 stars

⭐⭐⭐⭐⭐ Absolutely amazing service! “Prince was so wonderful – genuinely kind, patient and extremely helpful from start to finish. He took all the time to help me choose exactly the right mattress... See more

Rated 5 out of 5 stars

Ellie was brilliant this morning so helpful sorting a new bed out for my son helping them choose their new mattress on the 'choose your mattress' system .... and then showing his girlfriend the tempu... See more

Rated 5 out of 5 stars

Fabulous service from Michele in Dreams Chester today. Helpful, informative and efficient. Bought two new beds and look forward to having them delivered. Friendly staff, offered a coffee and everythin... See more


Company details

  1. Bed Shop
  2. Bedding Store
  3. Bedroom Furniture Store
  4. Mattress Store

Written by the company

For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.

Written by the company

We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
Further Information
In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

114K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(113,935)

12,117 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Semret

The staff member was very helpful in getting me to find a mattress that suited me and gave many options for getting the mattress home at a reasonable price. Very satisfied with the experience!

1 August 2026
Unprompted review
Rated 5 out of 5 stars

Great customer service

Great customer service, was very helpful. Helped me and my partner find our perfect bed for our new house. We will definitely be having some sweet dreams!

1 August 2026
Unprompted review
Rated 1 out of 5 stars

I ordered a bed,mattress

I ordered a bed,mattress, headboard and pillow on the 7th of July to be told i would have delivery on the 1st of August, i was sent an email telling me that delivery would be between 10.30 and 12.30 today, then 2hrs later was sent another email telling me that my delivery was delayed until 27th of August.
This is no way to run a business and looking at the reviews i see that there is many, many unhappy people in the same situation.
The reasons given for the delay on delivery is a load of tosh and you should be ashamed of yourselves.
My rating would have been zero.
Tracy Cussell.

31 July 2026
Unprompted review
Rated 5 out of 5 stars

Dave was amazing

Dave was amazing! So helpful, not pushy, listened to everything we needed and directed us to products that met our requirements. Will definitely be back for our next purchase. Thanks Dave, you’re an absolute star and a credit to the company 😃

31 July 2026
Unprompted review
Rated 5 out of 5 stars

Today we visited Dreams- Colchester…

Today we visited Dreams- Colchester Tollgate.
Served by a very professional Keanna.
Explained my back problems,
Keanna was so knowledgeable,
We got to try the sleep match, which indicates the right mattress for us. Got to try a few, & was completely comfortable choosing our mattress.
Was never pushed, even offered drinks.
With the saving we got, we purchased new pillows.

Keanna would like to say thank you, you are an asset to Dreams.

31 July 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look