We purchased a mattress last month, was delivered yesterday. From beginning to end great service received. From purchasing in Colchester store served by Keanna, who greeted us, made us a coffee showed... See more
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Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company

- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
United Kingdom
- www.dreams.co.uk/help
- www.dreams.co.uk
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Amanda from dream beds was amazing so…
Amanda from dream beds was amazing so helpful and friendly excellent service thank you
Super helpful staff at the Basingstoke…
Super helpful staff at the Basingstoke store - very attentive and helped us navigate the purchase of our brand new mattress. Can highly recommended!!
The staff are incredibly helpful and…
The staff are incredibly helpful and take time to assess the best options.
Semret
The staff member was very helpful in getting me to find a mattress that suited me and gave many options for getting the mattress home at a reasonable price. Very satisfied with the experience!
Great customer service
Great customer service, was very helpful. Helped me and my partner find our perfect bed for our new house. We will definitely be having some sweet dreams!
Really helpful and Jonathan was…
Really helpful and Jonathan was exceptional in the llantrisant store. He really went above and beyond
Thank you Jo at Dreams
Thank you Jo at Dreams, Poole. Helped us figure out the issue with the bed and mattress and solved the issue.
New mattress is on its way :)
Aslam was great and help got me a good…
Aslam was great and help got me a good offer. Everything went well and I’m happy with my purchase.
Just bought and mattress from Kieran
Just bought and mattress from Kieran, fantastic service, 5 stars, highly recommend. Thank you for much.
Great customer service from Amir
Found a great mattress and Amanda at…
Found a great mattress and Amanda at Team Valley Gateshead was incredibly helpful and friendly and got everything sorted for us. Would recommend
Excellent service
Excellent service the staff in the Durham branch are so friendly and very helpful
Kieran in the Bournemouth store was…
Kieran in the Bournemouth store was very polite and helpful no pressure, and we had a nice cup of coffee
Very happy with the service.
Very happy with the service.
Talked me through all the right bed frames what was right for my mattress.
Thank you for a great experience…
Thank you for a great experience finding our dream mattress! Would highly recommend Slough Dreams. Daljit was so helpful.
Amanda at team valley was amazing full…
Amanda at team valley was amazing full bed ordered and paid for 20 mins,
Really great service from Rob in the…
Really great service from Rob in the Eastleigh branch, so helpful. Highly recommend this branch and all the team there. Thanks very much 😊
I ordered a bed,mattress
I ordered a bed,mattress, headboard and pillow on the 7th of July to be told i would have delivery on the 1st of August, i was sent an email telling me that delivery would be between 10.30 and 12.30 today, then 2hrs later was sent another email telling me that my delivery was delayed until 27th of August.
This is no way to run a business and looking at the reviews i see that there is many, many unhappy people in the same situation.
The reasons given for the delay on delivery is a load of tosh and you should be ashamed of yourselves.
My rating would have been zero.
Tracy Cussell.
Dave was amazing
Dave was amazing! So helpful, not pushy, listened to everything we needed and directed us to products that met our requirements. Will definitely be back for our next purchase. Thanks Dave, you’re an absolute star and a credit to the company 😃
Today we visited Dreams- Colchester…
Today we visited Dreams- Colchester Tollgate.
Served by a very professional Keanna.
Explained my back problems,
Keanna was so knowledgeable,
We got to try the sleep match, which indicates the right mattress for us. Got to try a few, & was completely comfortable choosing our mattress.
Was never pushed, even offered drinks.
With the saving we got, we purchased new pillows.
Keanna would like to say thank you, you are an asset to Dreams.
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