Went in to the Llandudno store today not really knowing more than the fact we needed a new king mattress. We received great service from the floor assistant (Conor) and his manager (Aled). Both made t... See more
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As we entered the store, the staff were very welcoming, offering support and an ear to bend to help with us to find our future bed. We were shown the Bed Match which gave us an array of beds to choo... See more
Solihull branch - I was greeted straight away when I entered the store by Lynne, who helped me thoroughly. Lynne was really knowledgeable about what I needed, made some excellent recommendations and o... See more
When we entered Dreams, we were unsure of what we needed and felt stuck for choice. One of the workers called Oliver from the Blackburn store was super helpful and really made us feel welcome and comf... See more
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
United Kingdom
- www.dreams.co.uk/help
- www.dreams.co.uk
4.7
Excellent
116K reviews
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Disgusting manager behaviour.
Telford store - Despite the bad experience last time from being hounded by a member of staff after we told him we were already being dealt with, we went back in over the bankholiday weekend to check out the deals, What we saw horrified us, the same gent that made us feel uncomfortable was chilling on a bed EATING with food scattered over the bed and PLAYING ON HIS PHONE! while the other staff were serving. We stayed clear of him as wanted to avoid being hounded again. Once a member of staff was free we asked who he was. Low and behold he IS THE MANAGER and this is a standard thing for him to do!?!? Disgusting and disgraceful.
28 August 2026
Unprompted review
From the moment I paid a deposit on my…
From the moment I paid a deposit on my mattress and bed it's going wrong and continuing to do so. First their card machine wasn't working. I wasted two journeys there and back. Then they cancelled on me twice to deliver my bed. Even on the afternoon before I received a phone call saying were coming tomorrow to put your bed up, only to get a call 2 hours later saying they can't as there's a part missing. I still have not got my bed and these clowns are a disgrace. From the customer service right the way through absolute joke.
1 September 2026
Unprompted review
Daniel was great
Daniel was great. Explained everything very well amd couldnt have been more helpful.
We werent too sure but it was Daniel and his knowledge of the product which changed our mind.
If we ever buy a bed again i would be asking for Daniel to serve us.
1 September 2026
Terrible delivery
They cancelled on my 95 year old gran TWICE, both times being the evening before proposed delivery, giving no reason for cancellation and offering a new delivery date a month out. We've just waited weeks for the bed yet again and been cancelled on the night before yet again with no apology and no reason. Absolutely fuming.
1 September 2026
Unprompted review
We had a great help from the member of…
We had a great help from the member of staff
1 September 2026
Better than we could have "Dreamed" of
We visited Dreams store in Derby on bank holiday. Store was nicely set out. Although very busy we were quickly served. Helped us choose a mattress with a big discount. Delivery time was a little longer than expected. Nice experience and the free coffee was very much appreciated. Don't sleep on it get yourself down to Dream.
1 September 2026
Made my way to Dreams in Stockton today…
Made my way to Dreams in Stockton today for new pillows where I was greeted by Sarah, explained that I was struggling with my sleep as I suffer with neck pain . Sarah gave me a selection of pillows to choose from and I choose a lovely form support pillow slept like a baby last night
1 September 2026
Great staff especially Meg and James.
Great staff especially Meg and James.
Helpful and knowledgeable which made our decision easier.
Came away happy complete with new bed
31 August 2026
Visited the Plymouth store
Visited the Plymouth store, wanted a new mattress, was served by Paul, very helpful & pleasant
1 September 2026
Great welcome to the store by Elvin…
Great welcome to the store by Elvin asked if I would like tea or coffee witch was a pleasant surprise after informing her of what I was looking for she was extremely helpful and and showed me many variations and was great with fabric and colour choices store manager vee was also very helpful with other services such as disposing of my current bed and asking if I needed the new bed installed witch I have opted for and also extra product warranty again I have taken all staff very professional and pleasant great work team keep it up
1 September 2026
Dreams at Fosse Park Leicester
Dreams at Fosse Park Leicester - Excellent customer service AT FIRST in store but on delivery date- today- no one showed. The bed was for my vulnerable elderly dad who has mobility issues and dementia reducing from double to single. At 5.30 when no one showed my mum called Dreams customer service to be told the delivery was 23 September. It wasn’t as I was with them in store when this was confirmed. They paid to have the double taken away by dreams and arranged for a stairlift to be fitted the next day once the old double bed and mattress had been removed. Dreams customer service offered my dad a roll up mattress to use on the floor for the next 3 weeks. He’s 82! Waiting for this bed has been exciting for him but disorientating too as he slept in a different room last night so that his new bed could go straight into his bedroom. The result was he woke up and didn’t know where he was and was scared. I am beyond livid how callous and uncaring the people are behind the customer in store team. Don’t be fooled! Never use or recommend these to anyone and getting in touch with Help the Aged to let them warn prospective elderly customers
12 August 2026
Unprompted review
2 different delivery dates given, laughed at by staff upon calling to confirm correct date.
Before paying for my order it stated 2 to 5 days estimated delivery, the email confirmation stated 4 to 5 weeks estimated delivery! I attempted to call Dreams fosse park (it took 3 attempts to get through) the lady laughed and said I’d have to call customer services tomorrow.
This was neither helpful nor polite.
1 September 2026
An excellent service from Bridie.
An excellent service from Bridie...Solihull Dreams.
Knowledgeable and patient,as I was anxious about my ability to dismantle my existing bed before the new one was delivered. A solution was found.
Bed good value for money.
1 September 2026
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