Dreams Reviews 

115,757
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 13,724 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being exceptionally welcoming, knowledgeable, and helpful during their in-store visits. Many visitors also appreciate the relaxed environment and the useful guidance provided when selecting new beds. Shoppers enjoy trying out different options without feeling rushed, making the entire purchasing process smooth. However, some people mentioned frustrating experiences regarding unexpected delivery delays and changes to their scheduled arrival dates. A few reviewers were deeply unhappy with these scheduling problems and poor communication from the logistics team. These individuals noted that waiting longer than expected caused significant inconvenience when preparing their homes.

What people talk about most

Staff

Users describe positive interactions with staff, highlighting helpful and friendly service without any... See more

Product

Consumers find product to be positive, highlighting great overall quality and comfort. Reviewers frequently... See more

Delivery service

Customers consistently note positive experiences with delivery service, often highlighting prompt arrivals... See more

Service

Clients share positive opinions on service, highlighting helpful, friendly staff who provide knowledgeable... See more

Quality

People report positive experiences with quality, highlighting that the mattresses are very comfortable and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Went in to the Llandudno store today not really knowing more than the fact we needed a new king mattress. We received great service from the floor assistant (Conor) and his manager (Aled). Both made t... See more

Rated 5 out of 5 stars

As we entered the store, the staff were very welcoming, offering support and an ear to bend to help with us to find our future bed. We were shown the Bed Match which gave us an array of beds to choo... See more

Rated 5 out of 5 stars

Solihull branch - I was greeted straight away when I entered the store by Lynne, who helped me thoroughly. Lynne was really knowledgeable about what I needed, made some excellent recommendations and o... See more

Rated 5 out of 5 stars

When we entered Dreams, we were unsure of what we needed and felt stuck for choice. One of the workers called Oliver from the Blackburn store was super helpful and really made us feel welcome and comf... See more


Company details

  1. Bed Shop
  2. Bedding Store
  3. Bedroom Furniture Store
  4. Mattress Store

Written by the company

For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.

Written by the company

We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
Further Information
In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

116K reviews

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4.7

All reviews

(115,757)

13,060 reviews in the last 12 months

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Rated 5 out of 5 stars

Kenny was great

Kenny was great, easy to speak to patient not straight into my face nice and polite took me through the mattress selector gave me time to try as many mattresses as I needed to make sure I got the right one gave me a pillow to test the mattress with making sure it was the right one for my sleep style. Took me through everything with bed and all the policies ect. Made sure I had water and offered me a tea or a coffee. Couldn’t recommend him highly enough.

31 August 2026
Rated 5 out of 5 stars

Great experience in Dreams Store

The sales person was super helpful and knowledgeable and was very patient. We did not feel pressured.
We tried to our order online the next day but via the website, full payment was requested despite having to wait 12 weeks to receive our order so we phoned the store to place our order and therefore was able to pay deposit only. We cannot comment on the bed frame or mattress that we ordered as it has not arrived yet

31 August 2026
Rated 5 out of 5 stars

Harry is the best lad in the business

It was an honour to have Harry as our representative while we were looking for a new bed and bed frame for our apartment. He was very friendly and flexible with our needs and we were able to find a bed that was perfect for what we were looking for. Since it was our first time in the UK, he was very friendly and helpful and made my partner and I feel very comfortable and welcome. We had great conversations and he helped us with more than just finding the best bed for us. We will definitely come back for any of our future sleep related needs.

31 August 2026
Rated 5 out of 5 stars

Tempur matress dreams Ashton under lyne (Ryan)…

I was greated by Ryan a very friendly professional employee at dreams, he didn’t pressurise me at all and asked if I needed help or just wanted to browse I accepted his help and he asked if I would like to take a dream’s assessment to determine which mattress would best suit me. I accepted. After receiving my results. I think are correct after wanting a firm mattress the machine said firm was right for me.
Ryan didn’t start at showing me the most expensive option he showed me all of my options, and then I finally decided on a tempur matress. The process was very quick and nothing was a problem for Ryan he was very knowledgeable and offered me a drink. He is a very curtious and professional young man. The whole process was hassle free, easy and quick this is my 2 nd matress I have bought from Ashton under Lyne dream and I can’t wait for my delivery.

30 August 2026

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