Diamonds Factory Reviews 

We had 2 wedding rings made to order , there were some slight changes from the original order but the communication was very poor throughout the whole process, on the day of picking them up we still didn’t know if we were going to get what we ordered, I would not use them again.

Item arrived sooner than expected. We were emailed with up to date progress. It was beautifully presented with gift bag included. Excellent service and delighted with the item purchased.

Excellent product. Excellent communication and customer service. Prompt delivery.

Diamond necklace arrived all tangled and falling out of box. Very poor quality for the price of the jewellery. Would recommend buying elsewhere.

Very happy with ring I purchased but disappointed as contacted them to ask about a wedding ring that would fit round it and I got nothing. Shame they missed out on another sale

There is a lot of choice showing products in every category. I liked being able to fine tune the stone(s) to my preference and to see how much difference in cost each tweak made.
Having chosen my piece it was very straightforward to order and pay. Email updates were sent as it was made and delivery was secure.

I have bought three rings now. Each time plenty of info given (time/delivery etc) as to what was happening. Each ring has all the details sent to you regarding size, type, colour etc, also a separate valuation certificate for that at the time. Overall a great company with a vast collection virtually all fully customisable. Highly recommend.

Great service and love the ring

The whole process was really easy, enjoyable and the team were really friendly.

I had an online consultation which was super informative with loads of different options for engagement ring style and stone placements.

The payment process was great too, with a deposit to hold the ring until it was ready to be collected, and paying the rest on the day of collection.

On the day of collection, the team were really lovely and attentive, offering kind words of support and genuine joy for the product.

Thank you to Harmanjot for our seamless experience with Diamonds Factory purchasing our wedding bands! Great service and beautiful rings !

Great choices, easy to use website. Quick delivery.

Absolutely love it , as always Diamond factory is the best exceptional quality and craftsmanship..

Very cloudy diamond on the sides otherwise built very well

I’ve asked for price match and I’m deciding whether to keep the ring or return it but I’m not getting a response from yourselves

The staff at Diamond Factory are amazing ! So knowledgeable, charming and organised. I would highly recommend visiting and purchasing with this company .We purchased beautiful wedding rings so happy with them

We had a lovely experience shopping for my engagement ring with Harman and collecting the ring with Abdur. They were knowledgeable about the differences in lab-grown diamonds, attentive to our style preferences, and patiently helped me choose from multiple options.

We appreciate that both Harman and Abdur were never pushy and were consultants that I could ask for advice on what ring best suits my personality, skin tone, and style.

We are very happy that we found our perfect lab-grown diamond engagement ring here. Even though we selected the best cut, clarity, color D, and platinum band with side stones, the ring at Diamonds Factory was more affordable than similar designs at other shops we visited. We received updates throughout the process, and the ring was delivered on time within a month.

Thanks Diamonds Factory for your help finding our perfect ring!💍

Can't fault them. I emailed beforehand because the website product page showed pictures of the items I wanted, but the details and description did not match. The got back to me quickly confirming correct items and corrected the details on their website. I ordered them ... It said they would take 2-4 weeks to be made and delivered (all good, the occasion was a month away) and better still arrived with no delivery issues after 2 weeks! The certificates and valuation arrived by email and I received elegantly packaged small matched .2ct AAAA sapphires set in 3 prong 18ct white gold settings with secure screw on backs. My only (small) gripes 1. They did not offer IGI or GIA (independent) certification for these items. 2. The silly amount of marketing emails purporting to be 'order related communications' (that I did not ask for). Other than that all good.

We visited the shop on King Street in Manchester and it was a great experience. The person who served us (apologies as I have misplaced your name!) was so friendly and helpful and helped me to pick out the perfect ring to match my unusual antique engagement ring.

The whole experience was exactly what you want when spending a lot of money on something, but having said that - the prices are very good!

I would definitely recommend. Thank you!

The whole team were so helpful in helping me pick the perfect engagement ring. I love it! Thank you 🤩