Crepslocker Reviews 

2,126
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Considering 124 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently commend the company for its excellent service, highlighting the helpfulness and responsiveness of the staff. Many appreciate the swift and efficient delivery, often noting items arrived on time or even earlier than expected, sometimes with secure delivery protocols. Reviewers are also very satisfied with the product quality, describing items as high-quality, stunning, and accurately matching descriptions. However, some customers also noted issues with their orders, such as receiving incorrect items or sizes. A few other people also felt that products arrived with defects, including stains or scratches. Additionally, some reviewers experienced significant delivery delays or reported not receiving their items at all.

What people talk about most

Product

Reviewers mention ambiguous feedback about product quality and authenticity, with many customers praising... See more

Delivery service

Users describe positive interactions with delivery service, frequently praising its speed and efficiency,... See more

Order

Clients share ambiguous opinions on order experiences, with some reviewers finding the purchasing process... See more

Service

Reviewers highlight positive aspects of service, with many praising the professionalism, efficiency, and... See more

Quality

Customers had positive experiences with quality, frequently highlighting that products were high-quality,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Top class service! Very responsive on WhatsApp, they answered my queries about hoodie after I had a poor experience with another company. Defo be buying from here in future as I know I can trust them,... See more

Company replied

Rated 5 out of 5 stars

Amazing experience! I ordered a bag for a wedding and was so anxious about whether it would arrive on time. Despite me probably being a bit of a pain, Natasha was absolutely lovely, so helpful, and ve... See more

Rated 5 out of 5 stars

I was very skeptical about this website due to past reviews but I’m now convinced that the bad ones must be fake, idk if it’s part of a smear campaign or what. I even emailed the day after ordering to... See more

Company replied

Rated 5 out of 5 stars

had some address issues and the team handled it correctly and as expected. Best prices comparing to regional shops even EU ones! Rare Dior sneakers from their personal shopper were on point !


Company details

  1. Shoe Store
  2. Clothing Store
  3. Fashion Accessories Store
  4. Online Marketplace
  5. Streetwear Store

About Crepslocker

Written by the company

Shop Latest Arrivals Shop Footwear Shop Clothing Shop Everything Else Shop Preloved Shop Sale

About Crepslocker

Founded in 2014, Crepslocker was created to act as the UK’s leading destination for luxury fashion, streetwear and sneakers. We curate the world’s most coveted brands and designers to compile our unique selection of products, many of which you won’t find anywhere else but here. Backed by a highly-skilled team of industry professionals, Crepslocker continues to meet the needs of our high-profile clients and high-street shoppers alike, redefining the industry with every step of the way.

Our Mission

We’re set on providing the world’s best service when it comes to luxury fashion, streetwear and sneakers. Whether you’re looking for sought-after trainers or the latest high-end handbag, Crepslocker has what you’re after. Join our millions of customers today and begin to explore all we have to offer via crepslocker.com – where luxury meets street.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
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2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 95% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.3

All reviews

(2,126)

121 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

I want to return a stone island…

I want to return a stone island t-shirt. The fit just isn’t for me. My parter tried to return the item but was told they would get back to us to accept the return. The top was tried on once then put straight back in the packaging ready to send back. It’s nearly been a week and we have heard nothing. Not one email, or text. There is no direct contact number for the store,

23 July 2026
Unprompted review
Crepslocker logo

Reply from Crepslocker

Dear Dino,

We are sorry that your t-shirt wasn't the right fit. Your return request was approved on July 28th, and an email with all the return instructions was sent to you immediately. To ensure you have everything you need, our Customer Service Team has also resent this information to your email.

If you have any questions or need further assistance, please don't hesitate to reach out. We're here to help!

Warm regards,
Client Services

Rated 5 out of 5 stars

Came as seen

Came as seen, package was well done. Came bank delivery time aswell very happy and as a 1st time customer was a little skeptical but WILL be buying again

29 July 2026
Unprompted review
Rated 5 out of 5 stars

Amazing and fast delivery

Amazing and fast delivery! Products are perfect

24 July 2026
Unprompted review
Crepslocker logo

Reply from Crepslocker

Dear Ziyaad,

Thank you for taking time to leave a 5 star review, we really appreciate it!

Rated 5 out of 5 stars

Excellent quality clothing

Excellent quality clothing, good shipping time, i have been shopping with them for more than 4 years

18 July 2026
Unprompted review
Crepslocker logo

Reply from Crepslocker

Thank you for your review and we look forward to serving you again in the near future!

Rated 5 out of 5 stars

Quick delivery

Quick delivery, best price I could find for the product I wanted and was brand new and legit
Shipping took less than 48 hours and didn't even ask for fast delivery! Very happy

10 July 2026
Unprompted review
Rated 1 out of 5 stars

Told them had moved … they said without…

Told them had moved … they said without the PIN number it would be sent back & I could re-order … well it didn’t was left at old property & I have not received it !!!!!

12 June 2026
Unprompted review
Crepslocker logo

Reply from Crepslocker

Hi Mark,

I’m really sorry to hear that you’ve had an issue with your delivery. DPD are unable to leave parcels at the wrong address due to security protocols, as the recipient will need to be at the address at the time of delivery and provide the unique PIN code to the driver.

To get this sorted out for you as quickly as possible, could you please reach out to our Customer Service team with your order details? They’ll be able to look into this for you and ensure your parcel gets to you without any further delays.

Thanks for your understanding, and we appreciate your patience as we work to resolve this issue!

Warm regards,
Client Services

Rated 5 out of 5 stars

5 Stars

They sorted a problem I had out really quickly and got my trainers to me before my Holiday. Will 100% be using again. Great service and rapid delivery.

29 May 2026
Unprompted review

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