Conveyancing Direct Property Lawyers Reviews 888

TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 339 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their helpfulness, professionalism, and positive attitude, making interactions pleasant and productive. The service provided is often described as excellent, with many people appreciating the personalized and understanding approach, especially for first-time buyers. Reviewers are particularly impressed with the quick response times and the smooth user experience, noting that communication is consistently clear and informative. However, some people were dissatisfied with the slow progress of their cases, mentioning significant delays and a lack of communication. A few other people also felt that they had to do most of the chasing for updates and that their inquiries were not adequately addressed, leading to frustration and extended timelines.

What people talk about most

Staff

Customers consistently note positive experiences with staff. Many reviewers praise individual staff members... See more

Service

Reviewers mention positive feedback about service, with many customers praising the professionalism and... See more

Customer service

Customers had positive experiences with customer service. Many reviewers praised the clear communication,... See more

Response time

Consumers generally express satisfaction with response times, highlighting prompt replies to emails and... See more

User experience

Reviewers highlight positive aspects of user experience, consistently praising the ease and simplicity of the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Our solicitor Tom has been brilliant all throughout our sale. Communication has been excellent, nothing has been too much trouble and while our sale has been rather rocky, Tom has been a source of con... See more

Rated 5 out of 5 stars

Claudia Bediako has been fantastic with our house buying experience. Informative and talked us through the processes as we are first time buyers.Claudia always responded quickly to enquiries. Claudia... See more

Company replied

Rated 5 out of 5 stars

I am very grateful to Zara-Nicole Davies who has done a fantastic job keeping me informed on our journey, either by phone or email. I would recommend CDP Lawyers 100% easy to use process. I found all... See more

Company replied

Rated 5 out of 5 stars

I am greatful to Emma Apandi at conveyancing Direct for the outstanding services she provided for our 1st home purchase. She went above and beyond to assist us throughout the time. As a first time b... See more

Company replied


Company details

  1. Lawyer

Information provided by various external sources

Conveyancing Direct Property Lawyers have provided expert legal services to the residential property market since 1992. Trading within a competitive volume market the firm has seen significant growth in recent years. We pride ourselves on a personal service which exploits the latest innovations in electronic communications, the firm is strongly committed to speeding up the conveyancing process through investment in technology and an extensive, customer focused staff training programme. Conveyancing Direct seek to facilitate property sales and purchases with the provision of a professional service which recognises that moving home can be a confusing and stressful event that should be as transparent and brief as possible.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

888 reviews

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Replied to 52% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

The best conveyancing firm

This is the best conveyancing firm I have come across in 40 years of buying & selling home, including B2L's.

The person we dealt with was Cerys Donaldson, who is:
- professional
- knowledgeable
- responsive
- helpful

15 January 2026
Unprompted review
Rated 5 out of 5 stars

A First Class Experience

Despite being involved in a chain and having to deal with other, inept conveyancing solicitors, Emily Briers has been fantastic throughout the process. she has chased and been super responsive, despite my nagging e-mails :) and helped us finally get our sale & purchase safely over the line.
Emily was super efficient & I would definitely recommend her and Conveyancing Direct to any prospective clients.

12 January 2026
Unprompted review
Rated 1 out of 5 stars

AVOID!

I cannot emphasise enough to anyone thinking of using Conveyancing Direct to think again. Absolutely dreadful service from start to finish. Unfortunately the people at the bottom of our chain chose to use this firm (as directed by Dixons estate agents). Zahra is apparently a trainee solicitor who did not seem to know what she was doing. We kept being given dates for completion but then told they weren’t ready and therefore it couldn’t be this date due to ‘finding more enquiries’. Even my estate agent was constantly chasing her for information and got the same incompetent answers. In summary, DO NOT USE THIS COMPANY UNLESS YOU WANT THE STRESS THEY HAVE CAUSED US.

17 December 2025
Unprompted review
Rated 5 out of 5 stars

Huge praise and appreciation to…

Huge praise and appreciation to Dominique for her professionalism, determination and commitment to pursuing every obstacle she was faced with on our nightmare conveyancing journey. We began the process on 9th September 2025 and finally completed yesterday 12th January 2026 . The incompetence demonstrated by the both the buyer’s solicitors and Santander being the reason for the hugely stressful delay !. We are indebted to Dominique for her relentless patience and determination to chase and pursue any issues she was presented with … and there were many !!. If it hadn’t been for Dominique I believe we would still be waiting to complete this hugely frustrating process!!. Dominique should be recognised for going above and beyond.. showing such humility and genuine commitment to getting the job done … huge respect and thanks to a wonderful lady who I imagine will go far in her career 🙏💕

12 January 2026
Unprompted review
Rated 1 out of 5 stars

Awful

What started as a smooth journey suddenly became very bumpy due to incomptence and poor communication. There were 6 parties in our chain, the bottom of the chain were both using Conveyancing Direct as they were introduced to them by their estate agent (Dixons). There were 4 different proposed dates due to their suddenly being more enquiries raised at the bottom. These in turn took over a week to be dealt with. It turns out this company are NOT solicitors but a conveyancing company who are part of the Connells group. The ‘trainee’ solicitor Zahra would never respond to my solicitot and when she did it was a different story to what was given to everybody else. The stress this cause all of us in the chain is appalling and completely unnecessary. We were ready to move the middle of November but the process was dragged out due to incompetence until the last quarter of December. The most bewildering part of all of this is that the two people dealing with the case were sat next to each other in the office! Not sure how this isn’t a conflict of interest but surely this should have made the communication between the two alot more effective.
Unfortunately it appears their fees are significantly cheaper compared to others but personally, save yourself the stress and pay tha little bit more for a competent and coherent solicitor. This chain was at the brink of collapse due to the miscommunication and lack of professionalism. Luckily, at the last hurdle someone called Ellie took over the case due to Annual Leave. She got the ball rolling and a concrete date in place before the final deadline for Christmas.
All I can say is, watch Panorama if you want to put the pieces of the puzzle together

12 January 2026
Unprompted review
Rated 5 out of 5 stars

Would recommend

Dominique acted for us for our purchase of our new home. She was absolutely great throughout the whole process.
Always kept us up to date and ensured she was proactive in chasing things up. I only wish we would have used her for the sale of our property aswell! Thankyou so much Dominique x

9 January 2026
Unprompted review
Rated 5 out of 5 stars

Quick, Affordable and Transparent.

I engage Gulcan Thomas, offie add St Leonards on Sea, East Sussex, as my Solicitors. Being a buyer, buyer, I asked her too many questions and I raised many queries in the process. She responded very professionally and covered extra miles to honour my request to treat my file on priority due to my personal circumstances. To be honest, she concluded the entire process in just 5 weeks . The charges were affordable as compare to their competitors and the level of service and support I received was tremendous. Very well done Gulcan & Thank you very much.

11 January 2026
Unprompted review
Rated 5 out of 5 stars

Satisfied Customer.

Jess Day looked after me through a rather prolonged process and she was extremely efficient and very patient. I felt well cared for and was well informed at each stage of the process of selling my house. thank you Jess. I strongly recommend them.

6 January 2026
Unprompted review
Rated 5 out of 5 stars

Our experience with this company has been GREAT!

Our experience with this company has been absolutely exceptional. Zara has been the best solicitor we have ever had. Very prompt and efficient with replying to any queries. Everything has been as smooth sailing as possible and we couldn't thank Zara enough. We would definitely choose to use her again.

5 January 2026
Unprompted review
Rated 5 out of 5 stars

Thank you Maria Marcos

Thank you Maria Marcos, a positive experience and an incredible service provided during both the sale of our previous home and the purchase of our new home. Maria was very professional, efficient, kept us informed, was available, she returned our calls promptly, responded to our queries, clear explanations provided through this journey. Once again thank you so much.

12 December 2025
Unprompted review
Rated 5 out of 5 stars

I have recently had cause to deal with…

I have recently had cause to deal with Miss Claudia Bediako when she acted on my behalf in the the disposal of a BTL property I held. The process was lengthy with one or two ups and downs. I found her calm, measured judgement and guidance reassuring and always effective. I am convinced that the completion day would not have been concluded to my satisfaction if it were not for Claudia's decisive and firm action. I would not hesitate to recommend her to anyone seeking a competent and effective conveyancer.

17 December 2025
Unprompted review
Rated 5 out of 5 stars

Great efficient service

Great efficient service . I found them
To be very professional, they dealt with things in a timely way and communicated very well . I can recommend these lawyers.

19 December 2025
Unprompted review
Rated 5 out of 5 stars

Emily was helpful

Emily was helpful, responsive, kept us informed throughout the process and friendly. The process for us went smoothly.

19 December 2025
Unprompted review
Rated 4 out of 5 stars

Effective and efficient service.

Our conveyancer was very efficient and effective and although only a straight forward re mortgage, did everything possible to ensure swift execution. Would Happily recommend Cerys Donaldson. Thanks so much.

17 December 2025
Unprompted review
Rated 5 out of 5 stars

Christian Petersen

After using a different lawyer with a poor experience we moved to Christian. He dealt with all the issues promptly, including some missed earlier, he kept us fully informed, chasing where appropriate. He was readily available and if not, his colleagues were very good as well- a special mention to Jane, Annie and Kelly.
Excellent service.

17 December 2025
Unprompted review
Rated 5 out of 5 stars

Outstanding service from Claudia…

I had an excellent experience with Conveyancing Direct, thanks to Claudia Bediako. She was professional, responsive, and kept me well informed throughout the entire conveyancing process. Everything was handled efficiently, and completion went smoothly with clear communication at every stage.

I really appreciated her support and attention to detail, which made the whole process stress-free. I would highly recommend Claudia and Conveyancing Direct to anyone looking for a reliable and efficient conveyancing service.

15 December 2025
Unprompted review

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