Conveyancing Direct Property Lawyers Reviews 888

TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 339 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their helpfulness, professionalism, and positive attitude, making interactions pleasant and productive. The service provided is often described as excellent, with many people appreciating the personalized and understanding approach, especially for first-time buyers. Reviewers are particularly impressed with the quick response times and the smooth user experience, noting that communication is consistently clear and informative. However, some people were dissatisfied with the slow progress of their cases, mentioning significant delays and a lack of communication. A few other people also felt that they had to do most of the chasing for updates and that their inquiries were not adequately addressed, leading to frustration and extended timelines.

What people talk about most

Staff

Customers consistently note positive experiences with staff. Many reviewers praise individual staff members... See more

Service

Reviewers mention positive feedback about service, with many customers praising the professionalism and... See more

Customer service

Customers had positive experiences with customer service. Many reviewers praised the clear communication,... See more

Response time

Consumers generally express satisfaction with response times, highlighting prompt replies to emails and... See more

User experience

Reviewers highlight positive aspects of user experience, consistently praising the ease and simplicity of the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Our solicitor Tom has been brilliant all throughout our sale. Communication has been excellent, nothing has been too much trouble and while our sale has been rather rocky, Tom has been a source of con... See more

Rated 5 out of 5 stars

Claudia Bediako has been fantastic with our house buying experience. Informative and talked us through the processes as we are first time buyers.Claudia always responded quickly to enquiries. Claudia... See more

Company replied

Rated 5 out of 5 stars

I am very grateful to Zara-Nicole Davies who has done a fantastic job keeping me informed on our journey, either by phone or email. I would recommend CDP Lawyers 100% easy to use process. I found all... See more

Company replied

Rated 5 out of 5 stars

I am greatful to Emma Apandi at conveyancing Direct for the outstanding services she provided for our 1st home purchase. She went above and beyond to assist us throughout the time. As a first time b... See more

Company replied


Company details

  1. Lawyer

Information provided by various external sources

Conveyancing Direct Property Lawyers have provided expert legal services to the residential property market since 1992. Trading within a competitive volume market the firm has seen significant growth in recent years. We pride ourselves on a personal service which exploits the latest innovations in electronic communications, the firm is strongly committed to speeding up the conveyancing process through investment in technology and an extensive, customer focused staff training programme. Conveyancing Direct seek to facilitate property sales and purchases with the provision of a professional service which recognises that moving home can be a confusing and stressful event that should be as transparent and brief as possible.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

888 reviews

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1-star

Replied to 52% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

Vey efficient

I find Bryony at Conveyancing Direct very efficient, and was charming to communicate with. Everything was straightforward and on time. Thank you for your help.

13 March 2026
Unprompted review
Conveyancing Direct Property Lawyers logo

Reply from Conveyancing Direct Property Lawyers

Thanks so much for your review! We’re glad you were happy with our service.

Rated 1 out of 5 stars

They did a buy to let purchase for me…

They did a buy to let purchase for me on a property which cost £93k. Headline fee was good but their fees were eye watering by the time all other fees were added in, but to let fee, lease holders fee, lender fee. They were also incredibly picky and had no interest in doing things quickly. There are far better cheaper, faster, less sneaky solicitors out there

12 August 2025
Unprompted review
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Reply from Conveyancing Direct Property Lawyers

We’re sorry to hear you were disappointed. If you would like to contact us directly we will happily look into this for you.

Rated 1 out of 5 stars

The Unfortunate Experience of Direct Conveyancing

We had the unfortunate experience of Conveyancing Direct (represented by Kyle Starr) being instructed by our buyers for the conveyancing of their purchase of our property.

During completion day, we discovered that Conveyancing Direct/Kyle were completely unprepared with the mortgage funds for our buyers still needing to be applied/re-applied for. This caused a significant delay in the chain (bearing in mind that their purchase was the first link in the chain), resulting in massive delays for the whole chain. The funds were not available to be sent to our solicitor until very late in the working day. When the funds were eventually received by our solicitor, this was past 3pm and as a result, the sellers of our new property refused to complete that day - citing difficulties with banks being able to process the funds after this time.

This left us in a situation where we were effectively homeless, as we had completed on our property, but could not purchase the new property. In turn, we incurred significant financial pain in having to get our moving company to store our goods, as well as the fee for redelivery. In addition, we incurred incidental costs for a hotel, food, fuel, & other basic toiletries; on top of the significant stress that was put on us. We imagine the other parties in the chain also suffered the same financial difficulties and stresses.

We are staggered by the incompetence of this firm & its representative(s), who evidently put little care or attention into their job.

By contrast, our conveyancer had everything in order in advance of completion day, allowing our purchase to go through in good time when we were able to do so, so we know it is possible. We just wish the same was afforded to our buyers, avoiding the significant cost & stress we incurred, as a direct result of your seeming ineptitude.

I cannot recommend this firm, to say the least.

9 March 2026
Unprompted review
Conveyancing Direct Property Lawyers logo

Reply from Conveyancing Direct Property Lawyers

Thank you for sharing your experience and whilst I am disappointed to read your comments, as you are not our client we are not able to share the detail of the hard work being undertaken in the background to progress matters whilst also protecting our own client.

Rated 5 out of 5 stars

Great team

Great team. Very responsive and got the job done quick for me.

9 March 2026
Unprompted review
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Reply from Conveyancing Direct Property Lawyers

Your positive feedback means a lot to our team. Thank you for trusting us with your move.

Rated 2 out of 5 stars

My sale took 8 Months

My sale took 8 Months. These conveyancers in my experience only push paperwork around. They do not interpret and give you advice. They also do not chase up enquiries, they just email and await and answer. I found that I had to do all the chasing and sort out any issues myself. I certainly wont use them again.

7 March 2026
Unprompted review
Rated 5 out of 5 stars

This was the best service I have had on…

This was the best service I have had on a house transaction so far. Olivia handled this case extremely well, very responsive and always available. Thank you for all your time and effort!

6 March 2026
Unprompted review
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Reply from Conveyancing Direct Property Lawyers

We’re thrilled to hear your conveyancing went well. Thank you for choosing us!

Rated 5 out of 5 stars

Welsh Wonder!

Wow! Thanks to my Senior Lawyer Jess Day my super complicated House & Sale Purchase turned out perfect for me.
Jess was on the ball & could answer all my daft & dopey questions. Always, available & reassuring she made a stressful purchase bearable.
Would highly recommend Jess for your Conveyancing needs.
Super pleased Thanks Jess & your team (who were very helpful too!)
Colin

13 February 2026
Unprompted review
Conveyancing Direct Property Lawyers logo

Reply from Conveyancing Direct Property Lawyers

It’s fantastic to hear Jess provided such great service. Thanks for choosing us for your conveyancing and fro providing your feedback.

Rated 5 out of 5 stars

Kept me informed and up to date the…

Kept me informed and up to date the whole way through, well organised helpful and concise even when up against difficulties.

Claudia Bediako handled all aspects of my case brilliantly and professionally

2 September 2025
Unprompted review
Conveyancing Direct Property Lawyers logo

Reply from Conveyancing Direct Property Lawyers

Thank you for highlighting Claudia’s work. It’s always rewarding to see individual team members acknowledged for their dedication and professionalism.

Rated 5 out of 5 stars

Great service from Emma Apandy.

Great service from Emma Apandy.
Emma was kind, patient, and always clear in her communication. She was a real support throughout the process, and I’m very grateful for her help. I would happily recommend her.

27 February 2026
Unprompted review
Conveyancing Direct Property Lawyers logo

Reply from Conveyancing Direct Property Lawyers

We’re thrilled you felt well supported by Emma. Your feedback really means a lot to us.

Rated 5 out of 5 stars

This was my first time buying a house

This was my first time buying a house, so knew nothing really. Emily Briers was fantastic from start to finish. Kept me updated all the way, she was friendly and helpful and explained everything to me, in simple terms. Couldn't of asked for a better person to help me buy my first home. Thank you!

20 February 2026
Unprompted review
Conveyancing Direct Property Lawyers logo

Reply from Conveyancing Direct Property Lawyers

Thank you for your feedback and for mentioning Emily. We’re pleased to hear they provided such a positive experience and we’ll be sure to pass on your kind comments.

Rated 1 out of 5 stars

Choose them if you want the worst experience

The seller of my property appointed solicitor from this company which is the major reason of unnecessary delay in our transaction. They have been unresponsive and very unprofessional, giving delayed responses to enquiries that are full of careless mistakes and lots of missing documents. Despite repeatedly communicating the need to speed up the process because I am under constrain to move out, the solicitor took the time off without letting us know and appointing someone else to handle the work. Later they only replied they were too busy so they would not have time to take care of this transaction - as if it isn’t part of their job!? There has been no promising timeline or transparency in their work process, instead it was only indefinite delay. It was such a huge contrast in professionalism when my solicitor from Spencer West provides frequent updates, always responds within few hours and tried her best to speed up the process. It causes me a lot of stress and extra expenditure to sort out accommodation before I can move in. Honestly don’t waste a single penny and time to these people who not only get paid well to slack, but cause troubles and frustration in people’s lives. Sam Freeman and your team if you have the time to see this, get back to us and be ashamed of your underperformance which is actually doing harm to people’s lives.

25 February 2026
Unprompted review
Conveyancing Direct Property Lawyers logo

Reply from Conveyancing Direct Property Lawyers

Whilst we are sorry to read your comments, it is disappointing to see these comments when you are not our client and as such are unaware of what is going on in the background.

Conveyancing can be a lengthy process but as we are unable to update you directly as we have a duty of confidentiality to our own client, you would be unaware of the hard work being undertaken to progress the transaction.

Rated 1 out of 5 stars

Incapable of doing the simplest of…

Incapable of doing the simplest of things and keeping the client updated makes them totally unfit for purpose.

25 February 2026
Unprompted review
Conveyancing Direct Property Lawyers logo

Reply from Conveyancing Direct Property Lawyers

We’re keen to understand what went wrong and see if we can address your concerns. Please feel free to contact us directly so we can investigate.

Rated 5 out of 5 stars

Had a great experience with Connie from…

Had a great experience with Connie from Conveyancing Direct managing the sale of my property in Oxford. Friendly and professional from start to finish. In the end, everything went through a lightening speed. Couldn't be happier! Thank you.

25 February 2026
Unprompted review
Conveyancing Direct Property Lawyers logo

Reply from Conveyancing Direct Property Lawyers

It’s wonderful to hear Connie made the process so smooth for you – we’ll be sure to pass on your comments.

Rated 5 out of 5 stars

Quick and seamless

They were responsive and the whole process was quick and seamless.
Would highly recommend them

23 January 2026
Unprompted review
Conveyancing Direct Property Lawyers logo

Reply from Conveyancing Direct Property Lawyers

It was a pleasure working with you — thank you for your lovely feedback!

Rated 5 out of 5 stars

Emma Made Our First Home Journey Smooth and Easy

We had an excellent experience with Conveyancing Direct Limited, especially with Emma who handled our case. As first-time buyers in the UK, we were naturally nervous about the whole process, but Emma made everything feel smooth and completely stress-free.
She was incredibly helpful from start to finish. Her communication was always clear and prompt, and she patiently answered all our questions, no matter how small. She kept us updated at every stage and made sure we fully understood everything before moving forward.
Thanks to Emma’s professionalism, dedication, and support, we never felt overwhelmed or worried. We are truly grateful for her hard work in helping us secure our first home.
We highly recommend Conveyancing Direct Limited, and especially Emma, to anyone looking for a reliable and supportive solicitor.

20 February 2026
Unprompted review
Rated 5 out of 5 stars

Paige Ludwig

Paige was very helpful during selling our house she sorted everything out for us and kept us informed nothing was too much trouble, everything went very well on the completion date. Thankyou

13 February 2026
Unprompted review
Rated 5 out of 5 stars

Great experience

Dominique Farauanu was fantastic in handling everything for us. Extremely prompt and responded quickly and fully to all our questions. Made the whole process simple and as stress free as it could be. Fantastic Thankyou so much.

19 February 2026
Unprompted review

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