Coldcontrol Reviews 

38
•
TrustScore 4.5 out of 5

4.6

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Rated 4 out of 5 stars

Mostly good, friendly and trained personnel. However, their departure was marred, partly due to rain. Tools, components, rubbish (the core which they carefully drilled out of the brick wall) is still... See more

Rated 5 out of 5 stars

Asked Daikin for their local installer to us. Got a very quick reply from Coldcontrol, no problems very quick visit from estimater, excellent communication and good advice. Installed two units within... See more

Company replied

Rated 5 out of 5 stars

Cold control recently installed a new air conditioning system to three bedrooms in our house. We are delighted with the quality of the work and how well the system works. The installation took 2... See more

Company replied

Rated 5 out of 5 stars

We have just had AC units fitted in 3 rooms by Cold Control. Very happy indeed with the performance of the equipment. The installation process was carried out by 4 excellent engineers in a single day... See more

Company details

  1. Air Conditioning System Supplier
  2. also in
  3. Air Conditioning Contractor
  4. Air Conditioning Repair Service
  5. Commercial Refrigeration
  6. Commercial Refrigerator Supplier

Written by the company

Accredited installers for the world’s leading manufacturers of the latest air conditioning systems and air source heat pumps, Cold Control will tailor the most efficient and cost effective solution for your home or business. In addition, Cold Control offers a full range of refrigeration solutions including, service and display cabinets, ice machines, and chest freezers


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

38 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically takes over 1 month to reply

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4.6

All reviews

(38)

18 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Solid service

From the initial communication to the end installation, the team provided timely concise coordinated information and the fitting team were tidy , polite and informative. Very much company to be recommended.

15 October 2026
Unprompted review
Rated 4 out of 5 stars

Mostly good

Mostly good, friendly and trained personnel. However, their departure was marred, partly due to rain. Tools, components, rubbish (the core which they carefully drilled out of the brick wall) is still lying there. Plus one of the instruction manuals, very wet.

3 September 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic service and a beautiful result

I couldn’t be happier with my air conditioning installation by Cold Control.

From the initial consultation, they took the time to understand exactly what I needed and gave me very sensible advice on the right system, sizing and positioning of both the indoor and outdoor units. They were particularly thoughtful about finding the best location for the external unit, taking into consideration noise, access for maintenance and the impact on the surrounding area.

There were some unexpected delays with the equipment coming from Mitsubishi Electric, but Cold Control kept me informed and were always available when I had questions.

Once the installation started, the team were absolutely fantastic — professional, friendly, tidy and incredibly respectful of my home. The quality of the workmanship is excellent and the finished installation looks much better than I expected, both inside and outside.

I’m genuinely delighted with the result and would have no hesitation recommending Cold Control. In fact, I suspect they may get a few more customers from our estate once the neighbours see the finished job!

Thank you to James, David and the whole team for a brilliant job.

10 September 2026
Unprompted review
Rated 5 out of 5 stars

Bedrooom AirCon Unit

We had an aircon unit fitted in our bedroom. Excellent professional service from site visit it installation. I would recommend this company 100%
If we have other units installed in the future we would not consider going anywhere else.

4 August 2026
Unprompted review
Rated 5 out of 5 stars

We have just had AC units fitted in 3…

We have just had AC units fitted in 3 rooms by Cold Control. Very happy indeed with the performance of the equipment. The installation process was carried out by 4 excellent engineers in a single day and the skill and care they exercised was very impressive. Very professional company indeed.

24 July 2026
Unprompted review
Rated 5 out of 5 stars

Very good response to our enquiry and…

Very good response to our enquiry and the installation was started and completed within a couple of weeks. The insallation team were polite, friendly and professional and we not hesitate to recommend Coldcontrol

26 June 2026
Unprompted review
Rated 5 out of 5 stars

Excellent from start to finish ...

Really prompt, informative and clear communications with AJ (Sales and Design Engineer), with excellent presentation of quotation and all relevant product details. The accounts team were great to deal with and on the day of installation, Charlie and Harvey could not have done a better job! They were a delight to work with, careful and respectful of our home, and meticulous with all aspects of the job. Incredibly pleased with our new, floor mounted A/C and already enjoying its benefits! Would highly recommend Cold Control.

24 April 2026
Unprompted review
Rated 5 out of 5 stars

Cold control recently installed air…

Cold control recently installed air conditioning in my home. Very good, responsive service- installers were great to deal with. Job completed to a good standard, leaving the room as they found it. I’d definitely recommend them for similar work.

8 April 2026
Unprompted review
Coldcontrol logo

Reply from Coldcontrol

Thanks so much for your kind review. We’re really glad you’re happy with the installation and that the team made the process smooth and straightforward. It’s great to hear the work met your expectations and that everything was left just as it should be. We appreciate the recommendation and are here if you ever need anything in the future.

Rated 5 out of 5 stars

New air conditioning installation

Cold control recently installed a new air conditioning system to three bedrooms in our house.

We are delighted with the quality of the work and how well the system works. The installation took 2 days and the engineers worked really hard to complete the work and tidy up leaving no mess at all.

The whole team we worked with at Cold Control were a pleasure to deal with from the initial consultation, installation team and the post installation support.

31 March 2026
Unprompted review
Coldcontrol logo

Reply from Coldcontrol

We’re really pleased to hear how happy you are with the new system and that it’s working well.

It’s great to know the installation team made a positive impression and left everything clean and tidy. We’ll be sure to pass your feedback on to everyone involved.

If you ever need any further support or have questions down the line, we’re always here to help.

Rated 5 out of 5 stars

Air Con Unit Installation

Brilliant service from the Cold Control team, very quick process from the proposal of what equipment would be required through to installation and commissioning.
Neat and tidy workmanship, very happy customer.

25 February 2026
Unprompted review
Coldcontrol logo

Reply from Coldcontrol

Thanks so much for the 5 stars! We’re really pleased to hear you were happy with the whole process from start to finish. The team takes a lot of pride in keeping installations neat and straightforward, so it’s great that came across. If you ever need anything in the future, we’re always here to help.

Rated 5 out of 5 stars

I had one of their units installed at…

I had one of their units installed at my property. They were incredibly helpful and responsive from the time I first contacted them regarding a quote. The install went very smoothly and they did a better job than I expected given where the unit had to be installed. I would definitely use them again.

15 January 2026
Unprompted review
Coldcontrol logo

Reply from Coldcontrol

Thanks so much for taking the time to leave this review. We’re really glad to hear you had a smooth experience from the initial quote through to installation. It’s great to know the team exceeded your expectations, especially given the challenges of the install location. We truly appreciate your recommendation and would be happy to work with you again in the future.

Rated 5 out of 5 stars

Great service and professional

Coldcontrol were very quick to come out and assess the problem. Once they established what needed to be done, they provided a quote and kept in contact to discuss timings and availability, working on our schedule, not theirs. The two engineers, Charlie and Roger were fantastic, really friendly, informative and polite the two days they were here, a real credit to the company.

13 November 2025
Unprompted review
Coldcontrol logo

Reply from Coldcontrol

Thanks so much for taking the time to share this. It’s great to hear that the team were able to get out to you quickly and keep everything clear and easy while planning the work.

We appreciate you choosing Cold Control and are glad the experience felt smooth and well-coordinated. If you ever need anything in the future, we’re here to help.

Rated 1 out of 5 stars

Very poor service

Very poor service. It took an unreasonably long time to get a response, and after making the payment, it took over a week for a technician to arrive. If you’re running a business, do not rely on them — they are completely unreliable. I tried contacting them but received no response at all.

10 October 2025
Unprompted review
Coldcontrol logo

Reply from Coldcontrol

Thank you for your review, Jenice. We’re sorry your experience didn’t meet expectations.

We’ve already been in contact by email with a full explanation of the timeline for non-contract callouts, the work carried out on the first visit, and why the repair couldn’t be completed on the day. The fault required a manufacturer-specific part that had to be ordered in. Although our engineer was on site for longer than the standard two hours, we’ve applied a goodwill credit so that only the standard call-out and diagnostic fee is charged.

We understand how difficult equipment downtime can be, especially when you rely on your ice machine daily. For critical equipment like this, we recommend a Preventative Maintenance Plan. It offers next-day response for contract customers, reduced reactive rates, scheduled maintenance to reduce the risk of failure during busy periods, and early fault detection so remedial work can be planned in advance. Where repair costs aren’t viable, we can also provide a quote for a like-for-like replacement.

We value your feedback-it helps us improve. If you’re open to it, we’d like to speak directly to resolve this to your satisfaction and minimise any further future downtime. Please reply here or contact us at 01962 773 113 / mjg@coldcontrol.co.uk and we’ll prioritise next steps to get you back up and running quickly.

Rated 5 out of 5 stars

Reliable in delivering the plan of…

Reliable in delivering the plan of action which they communicate very well since the beginning. I would happily recommend them.

8 August 2025
Unprompted review
Coldcontrol logo

Reply from Coldcontrol

Thanks so much for your feedback. We’re glad to hear the plan was clear from the start and that you found our communication reliable. We really appreciate your recommendation and the trust you’ve placed in Cold Control.

Rated 5 out of 5 stars

Reasonably priced

Reasonably priced, very helpful and professional.
Ordered the aircon unit and installed within 3 weeks.
Great job and after having the cold air now using it for heating.

5 August 2025
Unprompted review
Coldcontrol logo

Reply from Coldcontrol

Thank you for sharing your experience. We’re glad to hear you found the process straightforward and that you’re already enjoying both the cooling and heating features of your new system. It’s great to know the installation met your expectations, and we appreciate your feedback on our pricing and service.

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