Chevrolet Reviews 119

I had my car towed to Croft dealership my lifter had collapsed on my 2015 Camaro. The head Michanic Gary called me and told me my lifter turned sideways and broke off part of the lobe in cam shaft. 10k for motor. I walked in there and looked at lifters smooth as a baby’s butt. I could see that one lifter was bad but they didn’t even pull out cam shaft. The guy was trying to convince me the bottom of lifters were gauged in and I said no there not smooth! I asked how in the hell can you tell me lobe is damaged when it was never removed? The owners daughter had the nerve to charge me $580.00 for the fraudulent diagnoses. I took my car to D&D they charged me 2300 to fix lifter. Whats really shity out of this is I thought I could trust a dealership Chevrolet and now I’ll never take anything to a dealership again. From what I understand is the old man that ownes that has retired and his cockroach of a daughter is running it into the ground.

Chevrolet is Selling Customers Trash. I replaced 2 Engines in my Chevrolet Equinox in Less than a Year a part. I contacted Chevy in Hopes of obtaining some Assistance to rectify the issue but I was given the run around. Phone Representative said I have to take my Equinox to a Chevrolet Dealership to have it diagnosed which will cost $200.00 then Contact Chevy back to tell them what the dealership said. If I just Paid to have the Trash Engine replaced Where do I have another $200 to pay for bogus diagnosis Only to be told Nothing Chevrolet can do to help Me. They know they have A Lot of Engine Recalls and still Don't want to help Customers. Chevrolet sells Will Decrease. I look forward to hearing about it. I can't Believe Chevrolet is Not standing behind the product They are selling to People. NO stars from Me.

On April 16, 2026, I had a scheduled 10:00 AM appointment at Andean Chevrolet for an oil change and tire rotation. I arrived early at 9:30 AM and was taken in promptly, but after waiting over two hours, I was informed at approximately 11:40 AM that the tire rotation had not been performed due to a worn lug nut, and according to staff, they did not even touch the car. This is concerning because the last time my wheels were serviced was at this same dealership when I purchased four new tires, and when I asked for clarification, staff could not provide clear answers and failed to address the issue or communicate during the entire wait. A few days earlier, I had been turned away for not having an appointment, yet when I returned with one, I still waited over two hours while staff attended to other customers, including those without appointments, with greater urgency. Since this dealership was the last to service my wheels, this raises concerns about deceptive or incompetent work, as well as inconsistent and unfair practices in how customers are treated and prioritized.

⚠️ WARNING — Unethical and potentially unlawful practices at Paramus Chevy.

My wife and I visited this dealership simply to explore vehicle options for a future purchase. We worked with a salesperson named Anthony, who assisted us with a test drive and pricing on a Traverse RS. He explicitly stated he could review our credit for estimates and clearly assured us that NO hard inquiry would be performed.

We did not sign any documents. We did not authorize any credit applications.

Despite this, our credit was run multiple times across different financial institutions without our knowledge or consent, resulting in unauthorized hard inquiries on our credit reports.

We are now receiving unsolicited emails about “limited-time offers” that we never requested. This is not only misleading but raises serious concerns about compliance with consumer protection laws and proper authorization procedures.

Consumers should be aware: do not rely on verbal assurances at this dealership. Do not allow any credit-related discussion without clear, written consent and full transparency.

We are currently reviewing options to file formal complaints with the appropriate consumer protection agencies.

Anthony — unacceptable conduct
Paramus Chevy — highly concerning business practices

I am submitting this complaint to document a series of concerning issues that occurred during my recent visit to Ourisman Chevrolet of Marlow Heights located at 4400 Branch Ave, Temple Hills, MD 20748 service department. During the week prior to my appointment, I contacted the service department and informed the representative that I had spoken with General Motors Corporate regarding Special Coverage N182202780 (Brake Assist Decreased Due to Vacuum Loss). The representative acknowledged this, understood the purpose of my visit, and scheduled me for an 8:00 a.m. appointment on Saturday. On the day of the appointment, I arrived at approximately 7:15 a.m. Tony approached my vehicle, confirmed my 8:00 a.m. appointment on his tablet, and I provided him with the printed documentation from Ms. Tandy at General Motors (1‑866‑467‑9700). He instructed me to leave the keys in the vehicle, which I did before going to the lounge. Shortly afterward, Tony returned with printed pages stating there were no recalls on my truck. I clarified that I was not there for a recall but for the brake assist issue that Corporate specifically directed me to have evaluated. I reiterated that the documentation I provided explained the purpose of my visit. Tony acknowledged this and walked away.



Later, I was paged and asked for the wheel locks. When I went to the service area, the technician escorted me to my truck, which had already been lowered. I noticed that the armrest and glove compartment had been opened and searched through. I located the wheel locks myself and handed them to the technician. As I stepped down from the truck, I slipped and injured my back. Both the technician and another employee asked if I was alright, and I informed them that I had hurt my back but would manage. I returned to the lounge. Tony later approached me with a diagnostic report listing six items—none of which I had requested. My only request was for the brake assist issue to be evaluated. Despite this, Tony attempted to charge me approximately $293 for diagnostics I did not authorize. The prices listed in the texted estimate were extremely high, and I was never provided with a written invoice. Tony and the technician encouraged me to leave my truck for repairs the following week, which I declined. The total estimate for the six items was approximately $2,900. After leaving the dealership, I consulted my independent mechanic, who quoted approximately $1,650 for the same work (excluding tires), highlighting a significant price discrepancy. Based on my experience and the reviews I have since read, price inflation appears to be a recurring issue at this dealership. When Tony and I were at the cashier, he again attempted to collect payment. I reminded him that he had never disclosed any diagnostic fee and that I had informed him from the beginning that Corporate instructed me to bring the vehicle in for the brake assist issue. Tony then stated that although I had spoken with Corporate, dealerships are independently owned and are not required to follow Corporate guidance. This experience was unacceptable and unprofessional, raising serious concerns about transparency, pricing practices, and customer treatment.

Review of City Chevrolet of Grayslake
I can confidently say this was the worst car-buying experience I’ve ever had—and I’ve purchased multiple vehicles over the years. If you’re considering buying from this dealership, proceed with extreme caution.
I came in ready to purchase a Certified Used Silverado and was fully prepared to pay cash. I’m a longtime Chevy owner and fan, so this should have been a straightforward transaction. Instead, it turned into a frustrating and concerning experience.
To start, the dealership’s website was misleading. It advertised multiple trucks with features (like sunroofs) that simply did not exist on the lot. Once I found a truck I was willing to purchase, the real issues began.
I was presented with a series of questionable and unexplained fees:
• A $899 “Reconditioning Fee” with no clear explanation of what work was actually performed
• A $399 “Theft Protection Fee” that duplicates what insurance already covers
• Most notably, a $2,495 “Certification Fee”, despite the vehicle already being advertised—and later confirmed—as certified
Even more concerning, I was initially told I had to pay thousands to certify the vehicle, only to later find out it had already been certified and the fee wasn’t required. That inconsistency alone raises serious concerns about transparency and business practices.
Despite making it clear I intended to pay cash and did not want add-ons, the upselling continued aggressively throughout the process—including in the accounting office.
After pushing back on these fees, they eventually agreed to remove them. However, after waiting over an hour to proceed, the situation escalated further. Because a negative review had been posted during the process, I was told they would not sell me the vehicle unless the review was removed or changed to make the dealership look better.
Let that sink in:
They attempted to influence honest customer feedback as a condition of completing a sale.
At that point, the issue was no longer about the truck—it was about principle. I walked away.
If this is how a customer ready to pay in full is treated, it raises serious concerns about how others—especially those financing—are handled.
The pricing advertised online is not accurate, and the process is filled with hidden fees and pressure tactics. Transparency and integrity were clearly lacking throughout this experience.
I will be buying another Silverado—but absolutely not from this dealership.
Recommendation: Avoid this dealership or, at the very least, scrutinize every fee, verify every claim, and do not feel pressured into anything.

Worst experience I have ever had in my life. We bought a brand new Chevrolet Traverse. The day we drove off the lot, the screen went out. We had to bring it in the shop. Then we had check engine lights coming on non stop. We had coolant leak after coolant leak. We got the run around with service and getting a loaner car. We were inconvenienced with a smaller vehicle and having to fit my kids and all their stuff. We have been in and out of the shop so many times I lost count. Once we can get in touch with people there, they are generally nice. But getting in touch is a challenge. My patience has run out. We just brought it in for another leak. They blamed in on a small accident that we had with a parking bollard. The damage was hardly noticeable. I showed them where the 2 leaks were. We turned it over to insurance. They had the car for 2 months. They "fixed" it. Then we brought it home and now its leaking again. It's leaking from one of the spots that I initially showed them. Now they're saying they will not cover it. So they sent it home with a leak after fixing a leak. I am honestly speechless. I would avoid Chevrolet all together and I would stay away from Kelsey.

Vaden Chevrolet Pooler BUYER BEWARE!!!! Please read this review before buying anything from this dealership! I bought my vehicle 2021 Ford Explorer XLT from Vaden of Pooler on 12/30/2024. May 28, 2025 (5 months later) I brought the vehicle back to Vaden of Pooler for the transmission shifting really hard. When I dropped the vehicle off, I was told by my salesperson that I would have a rental car ready for me when I got there. Of course, they didn't have a rental car ready, not even going into. Fast forward, Marianne in service department was who I was dealing with, and I was told by her after it sitting in their shop for 9 days with very little contact that it was not a transmission issue (NOT TRUE). So, we decided on June 7th, 2025 to go in and see what actually was going on with my vehicle because at this point, I couldn't get anyone to call me back or pick up the phone to answer my questions. Everything we had been told was BS. When we got there Marianne proceeded to tell us that they ended up finding a leak coming from the transmission pan and that my vehicle was on the lift checking it all to make sure they had fixed the leak. My husband was VERY upset as we were told on the phone nothing was wrong with it so he spoke with the manager Amanda still nothing but BS. We got the vehicle back that day and we were told we just owed $145 for a filter they replaced that wasn't covered under our warranty. I didn't even have my vehicle back for a month and it started doing the same thing again but worse this time. I called them to bring it back in. SO, back to the shop it went at the beginning of July. When I got there to drop off Marianne told me I wouldn't be getting a rental vehicle unless I wanted to pay for one. That was an absolute disaster, and I will NEVER deal with that woman again! My salesperson helped me and told me he would get a rental to me by the end of the day. The rental that was dropped off to me had no tag on the back, so I was pulled over with my children in the back and almost went to JAIL over a tag the dealership didn't put on the car!!!!! Absolute nightmare at this point! Then I get a phone call from Ford July 2nd, 2025 saying that my vehicle had been dropped off for warranty work and wanted to know what was going on. I wanted to scream, but I knew it wasn't their fault Vaden can't communicate! My car was at Ford from July 2nd-July 30th being fixed. The transmission had to be pulled disassembled to replace park pawl rod, park pawl and rear planetary. They replaced input shaft seals, seal to front pump, valve body, transmission fluid pan gasket and transmission filter. Now mind you this wasn't even a month after Vaden in Pooler had it and said it wasn't the transmission and I had paid them for the filter replacement that Ford did as well with no charge!!!!!! Told to come pick up on July 30th, 2025 by Ford. Went, picked up and vehicle was back in the shop at Ford on August 5th, 2025 for a whistling/popping noise coming from the front of my car. Was told it was just air getting in between the covers under the car no biggie. Well now we are in March 2026. My vehicle was back in the shop on March 12th, 2026 with SAME transmission issues and now being told that popping noise is the suspension and needs to be replaced and I need to pay a $250 deductible just to get it started under warranty and may have to pay more depending on what the warranty covers! My husband went a met with John Ringer Manager and was told he would make it right and put me in a different car with same payment to come back on March 23rd, 2026 @ 5pm. We showed up John wasn't even available at first and then after 30 mins of sitting there waiting on him told my husband he didn't tell him that! So again we were LIED too by a MANAGER! I WILL NEVER BUY ANOTHER VEHICLE FROM THEM OR SEND ANYONE I KNOW TO THIS SINFUL PLACE THAT STEALS PEOPLES MONEY AND SALES JUNK CARS with NO REMORSE! All this place wants is your money and the heck with you. Hope you aren't victim next!

I recently had my vehicle serviced at ALM Chevrolet South, and the experience has been extremely frustrating. After being told my repair was completed, I discovered that the check engine light is still on, meaning the issue was never properly resolved.
I was also told that the $250 diagnostic fee would be applied toward the repair if I proceeded, yet my invoice still lists it as a separate charge with no deduction. This is misleading and unacceptable.
On top of that, I have made multiple attempts to contact the service department by phone, and no one has answered. The lack of communication and accountability is shocking for a dealership that claims to prioritize customer service.
This experience has caused unnecessary stress, inconvenience, and a complete loss of confidence in both ALM Chevrolet South and ALM Automotive Group. I do not recommend this dealership based on my experience.

My 2025 Equinox which I bought in 2024 has be out of order for a few weeks. I bought it brand new off the lot.
Catalytic Converter had to be changed at 2 years, fuel pump, fuel injectors, O2 sensors and cam shaft cover.
When I picked up my vehicle after the Converter was changed, check engine came on again so I turned around and headed back to the dealership..
The date of the 2nd drop off was 2/4/26.
Today is 2/18/26 and the dealership still has my car, waiting on backordered parts.
The sad thing is, when I ask about a loaner, there's never any available after being told by an employee that they pick and choose who gets a loaner.
I am so disappointed in my purchase, the back order of the parts and not getting a loaner. I can cry right about now..
This is my 1st and last Chevrolet vehicle and I'm warning everybody and anybody, to stay away from Chevrolet vehicles.
What a waste of my hard earned money.
Shame on you Chevrolet.
I'm going back to foreign vehicles after this piece of crap is fixed.
If you google complaints, they are endless. I did my research before buying my vehicle but I assume since it was rarely new, there weren't many complaints. 2 years later the reviews are by the thousands.
My advice, stick with Nissan, Hyundai.

Had the worst experience ever with Chevrolet corporate and Umansky Chevrolet. I went in for a simple diagnostic and had several lies told too me about what was wrong with my car and they even put a hole in my brake line to try and make me let them service my car. They would not provide me with a service receipt, nor a warranty copy for a catalytic converter that was not damaged, but since it was still under warranty, they insisted on replacing it, so they could get paid for the service. After picking up my car, I could not press the brakes and almost crashed leaving. I called corporate to let them know exactly what happened. They informed me I should take my car back to Umansky Chevrolet who originally damaged my car and let them figure out what is going on. I called several times to corporate and spoke to several managers to no avail, no one helped, everyone was very sarcastic, extremely short and condescending. I will never in life purchase another Chevrolet, nor will I ever recommend them, their dealerships nor service to anyone I ever cross paths with.

It's not just Chevy and their CEO of GM it's also many of their Dealers who are so unprofessional it's frighting . I own a 2023 Trailblazer and wish to upgrade to a 2026 however they lie and try to walk you to the vehicle they want to sell you not want you want. Same for interest rates. There are very few legit dealers and most never learn to stop scamming customers. As for GM it should be closed down. Making their cars in Korea!!!!

I purchased a brand new corvette C8 in 2023 it has had 3 transmissions and a rear axle replacement. They refused making everything right and wanted me to trade my broken car in on a new one with out paying the remaining balance of the car in on a trade. I had wanted a Corvette as a dream car since I was a kid. The way they lie to your face is what amazed me. Let's me know what kind of co many they are .

Purchased a brand new equinox a year and a half ago and a year into having my car the a sensor light came on, took it to my local dealership in July they said they couldn’t find the issue that it was an old code. Fast forward to doing this every month and even having onstar call them to report the issue. The service decides to keep my car and at this time it’s now November! This makes it 4 times it’s been in for the same problem that they can’t find or did “find” and fixed the problem. The sensor turned out to be a safety issue with the airbag. I get my car back after it was in the shop for 35 consecutive days. I was advised to call gm and Chevy for them to classify it as a lemon, the consultant I had was completely rude and even closed my case because she failed to follow up and verify if I had my car back from the service dept. I just got my car back today and was offered Chevy “bucks” as compensation. I called gm today and the rep I got today was so rude and told me “ I have full confidence that our service depts always resolve the issue” I will never purchase another GM vehicle as they are not for the safety of their consumers.

Extremely disappointed with Chevrolet. The gearbox on my 2019 Chevrolet Equinox failed at just 68,900 miles, which is completely unacceptable for a modern vehicle. A transmission should last well beyond 100,000 miles with normal driving and maintenance.
I contacted Chevrolet to understand why such a major component failed so early and to see if they would take any responsibility. Their response was dismissive and showed no concern at all. No explanation, no support, no goodwill—just indifference.
This experience has seriously damaged my trust in Chevrolet’s reliability and customer service. A car of this age and mileage should not suffer a total gearbox failure, and a company of this size should care when it happens. I would strongly caution anyone considering a Chevrolet Equinox to think twice.

Transmission broke at 9000 miles the Chevy dealership took it for 3 days and said they would take it to another dealer no transmission person at there store. So they took it to pony express for another 19 days. I didn’t get a rental car offered because Chevy doesn’t want to pay what they charge hear ok that’s fine but what are you going to do I asked. The warranty claims said they would do a car payment for me I said that sounds fine. But they needed an invoice from dealership first I said ok. Then Chevy would not get to them for 3 more weeks after I had went in this time and said enough get it in. Multiple times. Then warranty said o we can’t help you with car payment because it needs to be 21 days I said you had it longer than that if count the time the first dealership had it it not my fault that they didn’t have a mechanic to work on it. They had it long enough there just lucky I had a work vehicle I had to take from my help that cost me down time also. They said we will give you 200 dollars in points. the point for over priced stuff how’s about you take care of your customers. I bout a new traverse and next year a new GMC Denali in 2025 I talked to warranty after this. But since they don’t take carr of there customers I even let the k ow I was going to be buying 2 more work trucks in a month but since they don’t care I bought two fully loaded Ram heavy duty truck. I will never by from Chevy again until they make this write. Since I didn’t accept there offer of points after telling me they would do a payment. The have yet to do nothing. Oh transmission is having problems again so I think o might half to call a lawyer for the lemon law now.

1-6-2026
Heard they had new management and I needed truck serviced.
This review is specific to the service department; I can’t speak to the sales side. However, based on my service experience, I would not feel comfortable buying a vehicle from this location.

I brought my truck in for a basic service and oil change. I specifically asked—verbally and clearly—that the tires be rotated including the spare, as one tire had recently been replaced and I wanted to ensure even wear. This was explained directly to the service advisor at the counter.

I was later notified that the truck was ready for pickup and was also informed that an additional item needed replacement under warranty.

After getting the truck home, I noticed the spare tire looked odd. It was not the original-size spare but was noticeably smaller (by an inch or two) and still mounted on the spare rim. Upon further review, Chevrolet does not recommend using this spare for extended driving, which makes rotating it questionable at best. I also noticed that none of the tires were inflated to Chevrolet’s recommended PSI, even though proper inflation is a standard part of a tire rotation.

I called to provide this feedback and to schedule the warranty repair. Since then, I’ve made five phone calls (including to the manager) and sent four texts, with no resolution or appointment for warrenty item. That is an unacceptable lack of follow-up.

I had some poor experiences here a year or two ago but was told at that time that management had changed and operations had improved. Unfortunately, that does not appear to be the case.

I would recommend going elsewhere for Chevrolet service. I’m very disappointed that basic quality control and simple follow-up—answering calls or returning messages—are still an issue. This is a very low bar for auto service, and it wasn’t met.
Not sure what they did with the tires but the senors are messed up as well.
Now I will have pay to have another shop fix what they guys could not or would not do.
Should be zero stars

We have a 2025 duramax. It’s a great truck. It can haul almost everything we need it to.
But, what is the point in having auto start if it doesn’t heat up the cab? Seriously! It’s cold here in the real northern ny! 30 miles from the Canadian border! Is there someway to by pass that or is it something in the menu?
Needed!

I brought my truck to the service center after experiencing driving issues that felt like transmission problems. It turned out to require major repairs, resulting in a $3,000 bill—on a 2019 Silverado RST 4x4 with under 60,000 miles. After doing my own research, I found a service bulletin related to this exact issue, but the dealership refused to assist with the cost because the powertrain warranty had expired just a year earlier. I also opened a case with GM, but never received any follow-up or resolution. Overall, I’m very disappointed in the lack of support from both the dealership and GM.

Purchased a 2023 Camaro SS from Diamond Chevrolet in Banning Oct 30th . They sold me a car with expired registration (Oct 2nd)and didn't add renewal fees to DMV they just did a title transfer on the contract. So now I have to deal with DMV and registration myself. I expect better service from a dealership not lemon lot service I guess they don't want my repeat visits for service or sales.