CATCHALL Reviews 324

TrustScore 3.5 out of 5

3.6

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Review summary

Created with AI, based on recent reviews

Evaluating 42 reviews, most reviewers were somewhat happy with their experience overall. Many customers are highly satisfied with the product quality, noting that items are well-made with high-quality fabrics and often look even better in person than in photos. Reviewers frequently praise the excellent customer service, describing it as kind, professional, and genuinely attentive, with quick and helpful responses to inquiries. However, some people were dissatisfied with their orders, experiencing issues such as receiving incomplete shipments or items that did not match the website's descriptions. A few other people also felt that the return policy was problematic, with reports of difficulties in processing returns, long waits for refunds, and ignored cancellation requests.

What people talk about most

Product

Customers consistently note positive experiences with product quality, with many describing items as... See more

Quality

Consumers find quality to be positive, with many reviewers describing the clothing as stunning, elegant, and... See more

Order

Customers had ambiguous experiences with their orders, with some reviewers expressing satisfaction with the... See more

Customer service

Reviewers mention positive feedback about customer service, with many describing it as wonderful, helpful,... See more

Return policy

Clients share ambiguous opinions on return policy, with many expressing significant frustration. Several... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Have ordered several dresses that were very good and came on time. I had an issue with one dress with my zipper and customer service replied right away and took care of it immediately. I call that gre... See more

Rated 3 out of 5 stars

Hi I ordered 4 dresses and only 3 arrived and I was so mad because they didn’t reply back and I thought it was a scam but I tried to contact them again and finally they did reply telling me that they... See more

Rated 5 out of 5 stars

Love the quality of the suit also the color was exactly was I expected My order was exactly as I saw on their website I will shop again with CATCHALL

Rated 5 out of 5 stars

Excellent customer service, I ordered a dress for a wedding and when it arrived I needed the smaller size. Catchall sent me the smaller size in recorded time with no fees or returns needed. Would defi... See more


3.6

Average

TrustScore 3.5 out of 5

324 reviews

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No history of asking for reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Amazing experience

I’ve had the best experience with the service and products. I received the dress in about two weeks after placing an order. I loved it but unfortunately they didn’t fit me. So I wrote them suggesting an exchange. However, it wasn’t needed. The staff were prompt and very helpful. They offered to send me another dress in the correct size for free. Thankfully, the other dress fits perfectly. Nevertheless, both are high quality for affordable price and just like in the picture on their site. I am more than satisfied with this experience. Highly recommend!

20 September 2024
Unprompted review
Rated 1 out of 5 stars

Worst service ever

Worst service ever, I requested a return 10 days ago and up to this moment there’s no response or an action!

13 September 2024
Unprompted review
Rated 5 out of 5 stars

Great customer service great staff i…

Great customer service great staff i experienced .When I placed my order, the order arrived, I noticed that it was completely different from what I imagined, and I asked them to return the order, but they, having a wonderful staff, offered me to keep the clothes and choose something else at that price, and they did not they asked me to collect the shipping money on my other order thank you very much for your kind attitude and during this time I had many questions they were always answering those questions great staff thank you.

14 September 2024
Unprompted review
Rated 5 out of 5 stars

Very kind service and very generous.

Very kind service and very generous.
I had to request to return the dress I ordered since I didn’t like how it looks on me . But they offered to send any dress I pick for free .
I just hope if they can post more videos or pictures for their clothes on instagram

12 September 2024
Unprompted review
Rated 5 out of 5 stars

Fast and kind customer service

Fast and kind customer service
The dress ordered was very good quality and exactly like the photos. The dress was a bit big and they offered to send a smaller size for free ( didn’t have to exchange the larger size as it would cost too much to send back) first experience from any company offering this service. Very impressed!

5 September 2024
Unprompted review
Rated 1 out of 5 stars

M dress arrived and the sizing is way…

My dress arrived and the sizing is way off, the dress does not resemble the dress I ordered and no return address or any return information available. I have sent numerous emails and used the
Chat option on their website but still no reply! The dress was an expensive dress and an absolute disgrace, do not order from them!!

29 August 2024
Unprompted review
Rated 1 out of 5 stars

TERRIBLE

TERRIBLE! AVOID DO NOT PURCHASE FROM THESE PEOPLE! CLOTHES ARE CHEAPLY MADE AND LOOK NOTHING LIKE THE ITEMS ONLINE. TRIED TO RETURN A DRESS WAS GIVING AN ADDRESS SENT THE DRESS BACK THEN THEY RETURNED IT BACK STATING THAT THE RETURN ADDRES CHANGED. COMPLETE BS. THEY REFUSE TO RETUN MY MONEY AND STOP RESPONDING TO MY EMAILS

22 August 2024
Unprompted review
Rated 1 out of 5 stars

JOKE OF A COMPANY

JOKE OF A COMPANY. FOUR DRESSES ORDERED IN APRIL. ONE CAME AFTER A MONTH, TWO CAME AFTER TWO MONTHS AND LAST ONE TODAY. COURIER DIDN'T ATTEMPT DELIVERY WAS TAKEN STRAIGHT TO POST OFFICE FOR COLLECTION. ALL SUPPOSED TO BE SIZE MEDIUM BUT TOTALLY DIFFERENT. BAD QUALITY. CUSTONER SERVICE NO HELP. AVOID!

26 August 2024
Unprompted review
Rated 5 out of 5 stars

Excellent Customer Service

I ordered a dress and I went by their sizing chart but Upon arrival the dress was to big. I emailed their customer service and explained what had happened and asked for an exchange.
Whoever I spoke to was prompt in replying and said that they would be able to exchange it for me for the correct size. As I was responding to their email I received an email from them with my new order in the correct size. Then I received another email explaining that I could keep the ORIGINAL order as it would cost me to much to return.
I was so surprised at this all I can say is that this company is LEGIT and their customer service is EXCEPTIONAL I will DEFINITELY be ordering from here again.
Thankyou so much CATCHALL for your understanding and for my new order.

22 August 2024
Unprompted review
Rated 5 out of 5 stars

Love this brand!

Loved the material on both items I ordered! Fits like a glove!
Customer service was so quick as well, responded right away!!
Super happy with this company and will definitely be buying with them again in the future!!

9 August 2024
Unprompted review
Rated 5 out of 5 stars

So happy with my experience with…

So happy with my experience with catchall. Unfortunately we first dress didn’t fit and they were happy to give me an exchange which is a great service. I have just ordered my third dress from them and they are such good quality for the price you are paying

9 August 2024
Unprompted review
Rated 5 out of 5 stars

Perfect, beautiful clothes

I recently received some pieces from the Catchall brand and I'm extremely pleased with them. Right from the start, the process was quick and easy. The delivery was punctual, and the clothes arrived very well packaged, demonstrating the brand's care for its products.

The quality of the clothes is excellent. The fabrics are comfortable and durable, providing a great fit. The attention to detail is remarkable, with well-made seams and impeccable finishes. The colors are vibrant and remain firm even after several washes.

What's more, the variety of styles available is impressive. I found clothes that perfectly suited my personal style, from casual pieces to more formal options. The size chart is accurate, and all the garments fitted my body perfectly.

One point that really appealed to me was sustainability. Catchall demonstrates a clear commitment to ecological and ethical practices, something I consider essential when choosing where to buy my clothes.

In short, I highly recommend Catchall to anyone looking for high-quality, comfortable and stylish clothes.

6 August 2024
Unprompted review

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