I have had a great response from Kimberly H at Carolina Herrera. The delivery driver said they had delivered my package when I was at work, but when I got home it wasn't there. I emailed Carolina... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I am not normally one to leave reviews but in this instance I thought it was important. After buying my wife a Carolina Herrera Calander (which she has asked me for over the last 18 months) we found o... See more
Company replied
I had a wonderful shopping experience when I visited Fenwick in Newcastle and was looked after by a lovely blonde lady on the Carolina Herrera Counter. She spent lots of time with me and I tried out... See more
Company replied
I had to contact customer service as the website glitched and removed a few of my perfume samples- it's a small issue but nonetheless, Afful F was extremely helpful in assisting me. They gave a swift... See more
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Company details
About Carolina Herrera
Written by the company
The House of Herrera is defined by the iconic style and effortless sophistication of its founder Carolina Herrera, launching Carolina Herrera New York in 1981.
Carolina Herrera New York is our luxury fashion and beauty house renowned for its fashion-forward collections and world-class couture atelier.
Encompassing fragrances and a newly launched, fully customizable makeup collection, Carolina Herrera Fragrances reflects the effortless sophistication and iconic style of founder Carolina Herrera.
Contact info
4.6
Excellent
752 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 94% of negative reviews
Typically replies within 1 week
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Beautiful and Elegant Scent
I love this fragrance! It smells warm, feminine, and luxurious, with a beautiful jasmine scent that lasts for hours. The bottle is absolutely stunning too.
20 May 2026
Unprompted review
Reply from Carolina Herrera
Dear Liudmyla,
Thank you for your kind words! We are thrilled to hear that you enjoy our fragrances and that they have exceeded your expectations!
Your appreciation truly means a lot to us, and we will be sure to share your message with our teams.
We look forward to welcoming you back to Caroliina Herrera soon and providing you with an equally excellent experience in the future.
Your Caroliina Herrera Team
I really love the good girl perfume ✨
6 August 2026
Unprompted review
Reply from Carolina Herrera
Dear Iris,
Thank you for your kind words! We are so glad to read that you enjoy our Good Girl fragrance and were able to provide us with such a positive experience.
Comments such as yours truly matter to us as our maingoal is to offer a memorable experience to all of our customers.
Thank you again for taking the time to share your experience, and we look forward to assisting you again in the future!
Your Carolina Herrera Team
I had a wonderful experience with La…
I had a wonderful experience with La Bomba - Carolina Herrera. The brand truly stands out for its elegance, attention to detail, and exceptional quality. From the beautiful presentation to the overall experience, everything felt luxurious and thoughtfully designed. I’m very happy with my experience and would definitely recommend Carolina Herrera.
30 July 2026
Unprompted review
Reply from Carolina Herrera
Dear Crisday,
Thank you for sharing your feedback with us.
We are happy to hear of your experience with La Bomba and that our team was able to assist you with such care and efficiency. Your appreciation truly means a lot, and we will be sure to share your lovely message with our team.
We hope to continue providing you with exceptional service in the future.
Your Carolina Herrera Team
very helpful and quick
3 August 2026
Unprompted review
Reply from Carolina Herrera
Dear Sunaina,
Thank you for your kind words! We are glad to hear that our team was able to assist you and address your questions with care and sincerity.
Your appreciation truly means a lot to us and inspires our team to continue providing thoughtful support to all our customers.
We hope you continue to enjoy your Carolina Herrera experience, and we look forward to assisting you again whenever you need us.
Your Carolina Herrera Team
AMIRA was very GREAT in helping me with…
AMIRA was very GREAT in helping me with my Inquiries. TOP TIER Consumer Service!
31 July 2026
Unprompted review
Reply from Carolina Herrera
Hi Simone,
Thank you very much for taking the time to share your wonderful feedback.
We are delighted to hear that our brand ambassador Amira was able to assist you with your enquiries and provide you with such a positive customer service experience. We will be sure to share your kind words with her, as we know how much recognition like this means to our team members.
Providing attentive, efficient, and personalised support is extremely important to us, and we are pleased to know that Amira made your experience a great one.
Thank you again for your kind words and for choosing Carolina Herrera. We truly appreciate your trust and look forward to assisting you again in the future.
Your Carolina Herrera Team
My item arrived damaged and Karolina P
My item arrived damaged and Karolina P. was tremendously helpful! I sent her a few pictures of the items and she was able to help. I am now waiting on the reshipment :)
28 July 2026
Unprompted review
Reply from Carolina Herrera
Dear Cinthia,
Thank you for your kind review!
We're pleased that Karolina P. was able to assist you quickly and make the process as smooth as possible. We'll be sure to share your lovely feedback with her.
We hope your replacement arrives soon, and that you enjoy it. Thank you for your patience and for choosing us! We hope to welcome you back again soon!
On behalf of Carolina Herrera we wish you a lovely weekend.
Kind Regards,
Your Carolina Herrera Team
Martina was very helpful and good…
Martina was very helpful and good service
28 July 2026
Unprompted review
Reply from Carolina Herrera
Hi,
Thank you for taking the time to share your feedback with us.
We are happy to hear that our brand ambassador Martina was able to assist you and provide you with a helpful and positive service experience.
We will be sure to share your kind words with Martina, as we know she will appreciate your recognition.
We look forward to welcoming you back soon.
Your Carolina Herrera Team
Martina was very helpful and responsive…
Martina was very helpful and responsive throughout any enquiries which made the experience with the brand most pleasant !
28 July 2026
Unprompted review
Reply from Carolina Herrera
Dear Mel,
Thank you for taking the time to share your kind feedback.
We are delighted to hear that Martina was helpful and responsive throughout your enquiries, making your experience with our brand so pleasant. Your words are greatly appreciated and will be shared with her, they are sure to make her day.
Thank you for choosing Carolina Herrera, and we look forward to welcoming you again soon!
Your Carolina Herrera Team
I needed help regarding a package that…
I needed help regarding a package that was stuck in a locker because of some erroneous information on the UPS side. The CH team was very helpful and prompt. Truly awesome. Thank you Sylvie F.
27 July 2026
Unprompted review
Reply from Carolina Herrera
Hi Mihai,
Thank you for taking the time to share your experience.
We are happy to hear that our Carolina Herrera team was able to assist you promptly and provide the support you needed with your delivery issue.
Your kind words mean a lot to us, and we will be sure to share your lovely feedback with our brand ambassador Sylvie and the team.
Thank you again for your trust, and we hope to have the pleasure of assisting you again soon.
Your Carolina Herrera Team
Im trying to return a dress
Im trying to return a dress - 700€. I got a notification 7 July that my return has been received - today is the 24th July - no refund, no answer to any of my emails to customer service. the telephone number provided doe not exist and cannot be called. This is a horrible experience for a brand like that!
7 July 2026
Unprompted review
Reply from Carolina Herrera
Dear Henny,
Thank you for taking the time to share your recent experience with us at Carolina Herrera.
Regarding your message, we wish to inform you that we are Carolina Herrera NY and the dress purchased seems to be from CH Carolina Herrera, our lifestyle diffusion brand.
Our team exclusively handles requests related to https://www.carolinaherrera.com/ website.
Please find here the contact details of CH, the correspondent team will be able to assist you further: customers@chcarolinaherrera.com
We sincerely hope that you will receive the necessary assistance required to receive the refund and restore your faith in CH Carolina Herrera.
Your Carolina Herrera Team
Had a wonderful experience
Had a wonderful experience with Carolina Herrera especially with Verona. They have been extremely helpful and resolved my issue with no problems. Would recommend completely.
23 July 2026
Unprompted review
Reply from Carolina Herrera
Good afternoon,
Thank you for taking the time to share your experience.
We are delighted to hear that Verona provided such helpful support and was able to resolve your issue smoothly.
Your recommendation means a great deal to us, and we will be sure to share your kind words with Verona.
We truly appreciate your trust and look forward to welcoming you again in the future.
Kind regards,
Your Carolina Herrera team.
I bought two handbags from dear Shop in…
I bought two handbags from dear Shop in Vista Village the two bags are faulty ( the leather colour is fading off and the other the metal where the bag is lock is broken contacted aftercare service 2months ago I received an email today stating sorry we cannot repair your bags without not any explanation this is very poor as your stuff are expensive never will I buy again from them
22 July 2026
Unprompted review
Reply from Carolina Herrera
Dear Rachel,
Thank you for sharing your feedback.
Please note that our team exclusively handles requests related to https://www.carolinaherrera.com/ website.
Please find here the contact details of CH Carolina Herrera, the correspondent team customers@chcarolinaherrera.com who will be able to review your case and assist you further.
Thank you for bringing this matter to our attention.
Your Carolina Herrera Team
Sylvie F was very helpful,best customer…
Sylvie F was very helpful,best customer service ever I had,shy solve the issue very quick,best customer service👏👏👏👏👏👏👏👏👏👏👏👏👏
22 July 2026
Unprompted review
Reply from Carolina Herrera
Dear Isabella,
Thank you for taking the time to share your feedback.
We are delighted to hear that Sylvie provided you with such outstanding service and was able to resolve your issue so quickly.
Your kind words mean a great deal to us, and we will be sure to pass on your recognition to Sylvie.
We truly appreciate your trust and look forward to welcoming you again in the future.
Kind regards,
Your Carolina Herrera team.
Customer service was excellent
Customer service was excellent.
Josiane K solved my issue super quick!!
Happy customer
20 July 2026
Unprompted review
Reply from Carolina Herrera
Dear Jaclyn,
Thank you for taking the time to share your feedback.
We are delighted to hear that Josiane was able to resolve your issue quickly and provide you with an excellent consumer service experience.
Your kind words are greatly appreciated, and we look forward to welcoming you again in the future.
Kind regards,
Your Carolina Herrera team
Awful Experience with Carolina Herrera…
Awful Experience with Carolina Herrera in Greece!
I made an online purchase through their website on the 1st of July 2026 and it was showing that the delivery will be fulfilled within 2-7 business days from the confirmation date. Fast forward 18 days later after many emails and false promises from their side, my delivery has not been fulfilled yet and they refuse to take the shipment back from the courier company and refund my money and the courier company has delayed the delivery of the shipment with no estimated delivery date so I’m left with no shipment, no estimated delivery date and no refund! Shameful experience by a company that is supposed to be reputable!
1 July 2026
Unprompted review
Reply from Carolina Herrera
Dear Marilyn,
Thank you for sharing your experience with us.
Customer satisfaction is extremely important to us, and this is not the experience we want anyone to have at Carolina Herrera.
We would very much like the opportunity to assist you further on this matter, to be able to do so, we kindly ask you to contact us directly at contact@carolinaherrera.com for one of our brand ambassadors to get in touch with you shortly and to support you as quickly as possible.
Thank you for your cooperation!
Your Carolina Herrera Team
share positive feedback…
I wanted to share positive feedback about Bruna from your Consumer Services team. She handled my misdelivered package issue with patience, clarity, and great follow-through. She proactively provided the delivery details, which helped me locate my parcel quickly. Her communication was prompt, courteous, and made a stressful situation much easier to resolve.
16 July 2026
Unprompted review
Reply from Carolina Herrera
Dear Mariel,
Thank you for taking the time to share your experience!
We are happy to hear that our consumer service team was able to assist you so effectively. At Carolina Herrera, we strive to provide a friendly and knowledgeable experience for every customer.
We are especially glad to hear that our brand ambassador Bruna was able to resolve your issue quickly and efficiently. Feedback like yours motivates us to continue delivering exceptional service and ensures that every customer feels valued and supported.
Thank you once again for your thoughtful review. We look forward to assisting you in the future.
Your Carolina Herrera Team
Very quick response
I have had a great response from Kimberly H at Carolina Herrera.
The delivery driver said they had delivered my package when I was at work, but when I got home it wasn't there. I emailed Carolina Herrera straight away and Kimberly H was very helpful and it was all sorted within two days.
Excellent service & very caring.
Thank you
13 July 2026
Unprompted review
Reply from Carolina Herrera
Dear Jayne,
Thank you for taking the time to share your experience with us.
We are happy to hear that our brand ambassador Kimberly was able to assist you promptly after the issue with your delivery. Providing caring, responsive support is something we are committed to, and we are pleased that Kimberly was able to resolve the situation for you so quickly.
Your kind words will certainly be shared with Kimberly, who will be delighted to know that her assistance made such a positive difference.
Thank you once again for your trust and support. We look forward to serving you again in the future.
Your Carolina Herrera Team
I found it very easy and a lovely…
I found it very easy and a lovely experience working with Georgiana B! The kindness and flexibility were beyond. I appreciate true kindness and great customer service and this is an example of just that!
1 July 2026
Unprompted review
Reply from Carolina Herrera
Dear Elizabeth,
Thank you so much for taking the time to share your wonderful feedback.
We're delighted to hear that you had such a lovely experience with Georgiana. It means so much to us that their kindness, flexibility, and dedication to providing excellent customer service made such a positive impression on you.
We'll be sure to share your kind words with Georgiana, who will be thrilled to know that she made your experience such a memorable one.
Thank you again for your support—we truly appreciate it and hope to welcome you back again soon.
Kind regards,
Your Carolina Herrera Team
Atención 5 estrellas
I want to thank Daisy for all her help. I had a problem with the Carolina Herrera website and couldn’t complete my purchase. Since there isn’t a Carolina Herrera store where I live, buying online is my only option.
Daisy was very patient, answered all my questions, and stayed in touch until I was finally able to place my order.
I’ve been a Carolina Herrera customer for many years, and this experience reminded me why I love the brand. Thank you for your excellent customer service!
25 June 2026
Unprompted review
Reply from Carolina Herrera
Dear Jeny,
Thank you so much for taking the time to share your wonderful feedback.
We're delighted to hear that Daisy was able to assist you with your purchase and support you throughout the process. We understand how frustrating technical issues can be, so it's fantastic to know that her patience, dedication, and communication helped you successfully place your order.
It means a great deal to us to hear that you've been a Carolina Herrera customer for many years, and we're especially pleased that this experience reinforced your confidence in our brand. We'll be sure to share your kind words with her.
Thank you again for your continued loyalty and support. We truly appreciate it and look forward to welcoming you back again soon.
Kind regards,
Your Carolina Herrera Team
Their sizing is extremely off
Their sizing is extremely off, and when I tried to return or exchange it, they said no
22 June 2026
Unprompted review
Reply from Carolina Herrera
Good afternoon,
Thank you for taking the time to share your feedback, and we are sorry to hear about your experience.
After reviewing your case, we can confirm that your query is related to CH Carolina Herrera (https://chcarolinaherrera.com/). Please note that our team exclusively handles requests related to the Carolina Herrera website (https://www.carolinaherrera.com/), which operates separately.
To ensure your concern is properly addressed, we kindly ask you to contact the relevant team directly at customers@chcarolinaherrera.com. They will have full access to your order details and will be best placed to assist you further.
We understand how disappointing this situation must be, and we sincerely hope the appropriate team will provide you with a prompt and satisfactory resolution.
Your Carolina Herrera Team
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