I tried to book flights from Tokyo to vancouver for two people and received an email shortly after stating the money had been frozen from my account yet the booking was not confirmed.

I contacted bravofly several times to get clarification as to why the booking had not been confirmed and they stated it was their system that did not confirm it yet they still froze my money.

I contacted my financial institution and they told me they had authorized the payment and gave me a form to send to to bravofly so they could speed up the process of the refund. When I emailed this form to bravofly there was no reply, I emailed them again with no reply and they still have not replied about sending this form back to my bank! Have tried calling several numbers listed and none of them work!

We are traveling and need that money to purchase flights through another company!! This is totally unacceptable and we want our money returned to us!

They are a dodgy company that will take your money, the customer service is disgusting, never book through them as you will not get a flight and no response from customer service!