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Blue Banana Reviews 

5,538
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 685 reviews, reviewers overwhelmingly had a great experience with this company. Many customers consistently praise the staff for being friendly, helpful, and professional, often highlighting their reassuring and patient approach during piercing procedures. People frequently mention the comfortable and clean environment, along with the expertise of the piercers, leading to satisfaction with their new piercings. The quality of products, competitive prices, and the quick, efficient delivery service for online orders are also widely appreciated by consumers. However, some customers were not happy with the in-store service, describing staff as rude or unhelpful, particularly when dealing with specific requests or offers. A few other people also felt that there were issues with piercing outcomes, such as incorrect placement, poor healing, or inadequate aftercare advice, leading to discomfort or further complications.

What people talk about most

Staff

Users describe positive interactions with staff, frequently highlighting their helpfulness, friendliness, and... See more

Product

Customers consistently note positive experiences with product quality, with many praising items like band... See more

Service

Reviewers highlight positive aspects of service, with many praising the staff's professionalism, kindness,... See more

Delivery service

Clients share positive opinions on delivery service, frequently highlighting the speed and efficiency of... See more

Order

Consumers find the ordering process to be positive, highlighting its ease and efficiency. Many reviewers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I wish I could give a higher rating!! The staff today (Sunday 5th July) were wonderful. I desperately needed a piercing removed from my nose as it was stuck and embedded and Anna (Red and Orange hair... See more

Company replied

Rated 5 out of 5 stars

Visited the liverpool store yesterday afternoon to get my noise pierced. The staff were really helpful and lovely especially daisy the piercer! She was so reassuring and patient considering they w... See more

Company replied

Rated 5 out of 5 stars

Got an intimate part pierced yesterday, the piercer and the chaperone (I called him moral support) were so professional, hilarious, made me feel great about myself and played good tunes. Felt so comfo... See more

Company replied

Rated 5 out of 5 stars

Well what can I say today was an amazing experience, myself and my partner both suffer with stress related problems but a visit to the new Liverpool store was truly refreshing. The staff look amazing... See more

Company replied



Company details

  1. Clothing Store
  2. Body Piercing Shop
  3. Fashion Accessories Store
  4. Hair Product Store
  5. Vintage Clothing Store

About Blue Banana

Written by the company

This is the Trustpilot page for online customers of BlueBanana.com. Blue Banana has been bringing it to the alternative fashion scene since '97. Our website range includes everything from rocking band merch to high-end vintage clothing. Supporting and growing with the alt fashion scene you'll always find something new and exciting at BlueBanana.com!

Helpful Links

Please use the links below to get Customer Service support or to take a closer look at the products we offer.

Homepage
Contact Us
Track Your Order
Shop Alt Clothing
Shop Band Merch
Shop Hair Dye

Shop Piercing

Customer Service Opening Hours

These hours are when we have agents in the office to answer the phone and respond to tickets & emails.

  • Mon to Fri (USA - PST: 12:30am - 8:30am)
  • Mon to Fri (UK - GMT: 08:30am – 16:30pm)
  • If you Contact Us outside of these customer services opening hours then please expect a reply when we are next open.

    Fashion With An Edge!

    Written by the company

    Want to Return or Exchange Your Items?
    Finding the right fit can be tricky when shopping online, but we've made it easier! You can return any of our dresses for FREE if you live in the UK.
    Get In Touch
    If you're not happy with your order or experience, get in touch with our wonderful customer service team. They're happy to help! If you've got a question about an item or shipping information, send us an email or call our telephone line. You can ask us anything!
    Something For Everyone!
    At Blue Banana, we aspire to please! That's why we have a whole range of items to choose from, so you're bound to find something you'll love. From dresses, piercings, hair dye and band merch, we stock some brilliant brands to suit every aesthetic! No matter who you are, Blue Banana caters to everyone.

    We Promise to Give Top Quality Service.

    We care about each and every customer.

    We care about each and every customer.
    We strive to make our customers happy. That's why we always try to provide our shoppers with a positive experience and top-notch customer service! Whether that be through giving excellent assistance via our customer service team, being active on social media or through our high-quality website and items, we want to make sure our customers are satisfied with their experience from start to finish. We are always listening to what you have to say and we aim to respond to every piece of feedback from our shoppers.

    Contact info

    4.7

    Excellent

    TrustScore 4.5 out of 5

    6K reviews

    5-star
    4-star
    3-star
    2-star
    1-star

    Asks customers to review

    This company invites their customers to review, whether positive or negative

    Replied to 100% of negative reviews

    Typically replies within 24 hours

    How this company uses Trustpilot

    See how their reviews and ratings are sourced, scored, and moderated.

    4.7

    All reviews

    (5,538)

    653 reviews in the last 12 months

    Write a review
    Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

    Rated 5 out of 5 stars

    Had angel fangs done today at the…

    Had angel fangs done today at the Birmingham store. I was made to feel very comfortable and at ease. The whole process from booking in to having the piercing was easy and the staff are welcoming and helpful.
    I would definitely recommend blue banana for piercings.

    15 July 2026
    Unprompted review
    Rated 5 out of 5 stars

    Amazing staff in Leeds piercing dept

    Amazing staff in Leeds piercing department

    I was a very nervous first time nose piercing person in January and I had such good experience

    Staff were fab

    Full of knowledge

    Caring and sensitive

    So I opted to go back

    This time I saw Grace and she was fab

    So …managers…take note please as.a big shout out to Grace in the Leeds store . …shd was so friendly and knowledgeable. I had the best chat with her and discussed future piercings so I’ll definitely be back.

    She was so nice and put me at ease instantly

    So knowledgeable and so so super friendly .

    Would always come back here for piercings as they are caring and know what they’re doing.

    13 July 2026
    Unprompted review
    Rated 5 out of 5 stars

    Brill prices and rapid delivery.

    Brill prices and rapid delivery.
    Would definitely buy from this company again

    5 July 2026
    Blue Banana logo

    Reply from Blue Banana

    Hi,

    Thank you for your lovely review! We're so glad that you had a good experience with us.

    We hope to welcome you back to our store soon!

    Kind regards,
    BB Team

    Rated 5 out of 5 stars

    Quick shipping

    Quick shipping, great prices, quality products!

    28 June 2026
    Blue Banana logo

    Reply from Blue Banana

    Hi,

    Thank you for your lovely review! We're so glad that you had a good experience with us.

    We hope to welcome you back to our store soon!

    Kind regards,
    BB Team

    Rated 5 out of 5 stars

    Friendly staff

    Friendly staff, great service, cheaper than expected for a piercing, didn't feel rushed. A good selection of jewellery.

    27 June 2026
    Unprompted review
    Blue Banana logo

    Reply from Blue Banana

    Hi,

    Thank you for your lovely review! We're so glad that you had a good experience with us. We'd love to know which store you visited so that we can pass on your lovely feedback.

    We hope to welcome you back to our store soon!

    Kind regards,
    BB Team

    Rated 5 out of 5 stars

    Excellent

    Easy to order. Excellent service. Quick delivery. Great quality and a perfect fit.

    25 June 2026
    Blue Banana logo

    Reply from Blue Banana

    Hi,
    Thank you for your lovely review! We're so glad that you had a good experience with us. We hope to welcome you back to our store soon!
    Kind regards,
    BB Team

    Rated 1 out of 5 stars

    Absolutely appalled

    Absolutely appalled. Just got a tragus pierced this morning in Manchester by a girl whos name started with N, cant name it as it gets removed but(Multicoloured hair and double brow piercings) and the angle and placement is completely wrong. It’s practically on my face and the angle is nowhere close to perpendicular to the tissue. I went back and they tried to convince me that my anatomy was making it look skewed and then it was due to the jewellery and lastly that it needed to try healing. I didn’t feel welcome or comfortable. Not to mention how I was made feel when I went back (within 5 mins) to tell them about it. I left it in so that I could get a second opinion from a different piercer who took one look at it and apologised for the original piercer. The second place offer to re-do it properly for me for free and only charged me for the jewellery due to my experience in Blue banana. They did it perfectly and made me feel incredibly welcome and valid.

    Blue banana did offer 3 free piercings but I will not be using them as I do not trust them to even do a lobe. There are many better piercers within a 5 minute radius of this place therefore I strongly discourage you from coming here. Also if you do decide to go here, they will initially try to sell you 14k gold expensive options and say it’s the only choice and only after they will offer titanium. Will not be returning.

    11 July 2026
    Unprompted review
    Blue Banana logo

    Reply from Blue Banana

    Hi Emma,

    Thank you for taking the time to leave us a review. We are sorry to hear about your recent 1-star experience in our Manchester store.

    We have passed on your review to the store manager for review.

    Kind regards,
    Blue Banana

    Rated 5 out of 5 stars

    Great customer service all the staff…

    Great customer service all the staff very professional and friendly. Highly recommended.:)

    10 July 2026
    Unprompted review
    Blue Banana logo

    Reply from Blue Banana

    Hi,
    Thank you for your lovely review! We're so glad that you had a good experience with us. We hope to welcome you back to our store soon!
    Kind regards,
    BB Team

    Rated 1 out of 5 stars

    God forbid you put an item in your…

    God forbid you put an item in your basket don’t buy it because you’ve seen it cheaper elsewhere they will continually harass you with emails

    11 July 2026
    Unprompted review
    Blue Banana logo

    Reply from Blue Banana

    Hi,
    Thank you for your review. We're sorry to hear that you were dissatisfied with your experience with us. We send out emails to try and help our customers throughout the purchasing process, but you can opt out of this on the website or on the emails themselves. We hope to welcome you back to our store soon!
    Kind regards,
    BB Team

    Rated 5 out of 5 stars

    Had two nipple piercings changed and eye brow piercing

    Had two nipple piercings changed and eye brow piercing and felt relaxed and at ease staff are always polite and helpful with questions highly recommended to everyone for body piercings.

    11 July 2026
    Unprompted review
    Blue Banana logo

    Reply from Blue Banana

    Hi,
    Thank you for your lovely review! We're so glad that you had a good experience with us. We hope to welcome you back to our store soon!
    Kind regards,
    BB Team

    Rated 5 out of 5 stars

    Zervice

    Excellent, thank you

    24 June 2026
    Blue Banana logo

    Reply from Blue Banana

    Hi,
    Thank you for your lovely review! We're so glad that you had a good experience with us. We hope to welcome you back to our store soon!
    Kind regards,
    BB Team

    Rated 5 out of 5 stars

    Ordered 2 band t-shirt

    Ordered 2 band tees, arrived on time, well packaged and good fit.

    30 June 2026
    Blue Banana logo

    Reply from Blue Banana

    Hi,
    Thank you so much for your lovely review! We're glad to hear that you had a good experience with us. We hope to welcome you back to our store soon!
    Kind regards,
    BB Team

    Rated 1 out of 5 stars

    stay away no duty of care

    Yesterday my girlfriend came in for a belly piercing, we told them to check carefully around her belly button for potential scar tissue from a previous operation over a year and a half ago. They did not check carefully and in fact the first person to check out the area said it wouldn't be affected. We then went into the room with the piercer (who wasnt wearing the adequate scrubs) also failed to check the area. In fact he didnt even check it at all. So when preforming the piercing they were essentially piercing through scar tissue. This was extremely painful for my partner and caused more bleeding than usual for a piercing of that size. Also when the needle went through the scar tissue due to the fact of the piercer having to push the needle so hard to break the skin, he jabbed another area of the belly also.
    When i called him out and said perhaps they didnt do their job properly and check the area thorough enough, they just made up excuses on how ‘people have thicker tissue than others’
    Even if that was the case (it wasnt) he should still of been able to notice that prior to preforming the piercing if he actually bothered to check the area in the first place.

    Complete lack for duty of care from the piercer and the first person who looked.

    Piercer was a guy with a green mohawk (cant name or the review gets removed)

    7 July 2026
    Unprompted review
    Blue Banana logo

    Reply from Blue Banana

    Hi,
    We're sorry to hear that you had a poor experience with us. We take any negative review very seriously, especially when it concerns our customers' health and well-being. We have sent you a request for more information, which you can respond to via email. If you can let us know which store you experienced this at and any more details, we can investigate this further. We're always happy to help, and we would love to find an adequate solution for you.
    Kind regards,
    BB Team

    Rated 5 out of 5 stars

    I was very happy with my experience

    I was in the store in Leeds yesterday. I was very happy with my experience. There was a bit of a wait, due to the one getting pierced before me, was a bit nervous, but the staff was very apologetic about it, and when i asked for water i got it. Grace pierced me, and explained everything very thoroughly. The place was clean and the tools came sterilized. My new piercing barely hurt then and now the day after. All in all recommend.

    7 July 2026
    Unprompted review
    Blue Banana logo

    Reply from Blue Banana

    Hi,
    Thank you so much for your lovely review! We're glad to hear that you had a good experience with us. We hope to welcome you back to our store soon!
    Kind regards,
    BB Team

    Rated 5 out of 5 stars

    Good price

    Good price, quality item and fast deliveey

    21 June 2026
    Blue Banana logo

    Reply from Blue Banana

    Hi,
    Thank you so much for your lovely review! We're glad to hear that you had a good experience with us. We hope to welcome you back to our store soon!
    Kind regards,
    BB Team

    Rated 5 out of 5 stars

    got my thirds done today in Leeds and…

    got my thirds done today in Leeds and my peirced El was so lovely and talked me through the entire process and how to clean them. Grace was so nice too and another girl on reception defo recommend

    7 July 2026
    Unprompted review
    Blue Banana logo

    Reply from Blue Banana

    Hi,
    Thank you so much for your lovely review! We're glad to hear that you had a good experience with us. We hope to welcome you back to our store soon!
    Kind regards,
    BB Team

    Rated 5 out of 5 stars

    gift voucher

    I asked if blue banana did gift vouchers on Sunday morning, had a reply within a couple of hours saying yes. So I bought one, and it came in the post 2 days later. Very quick service in my opinion. The gift voucher was a present for my granddaughter and I'm not sure if she has used it yet.

    27 June 2026
    Blue Banana logo

    Reply from Blue Banana

    Hi, thank you so much for your review! We're so glad to hear that you had a good experience with us. We hope to welcome you back to our website soon!
    Kind regards,
    BB Team

    Rated 5 out of 5 stars

    Super easy ordering

    Easy to order, quick delivery, good updates on delivery. Thankyou.

    26 June 2026
    Blue Banana logo

    Reply from Blue Banana

    Hi,
    Thank you so much for your lovely review! We're so glad that you had a good experience with us, and we hope to welcome you back to our website soon!
    Kind regards,
    BB Team

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