I do NOT recommend Banfield in the…
I do NOT recommend Banfield in the below location.
2100 McHenry Ave, Modesto, CA 95350
209-527-2375
I complained about this same employee directly to the Vet the last time she was rude and non-helpful. The same issue occurred before, my appointment was cancel.
I NOW BELIEVE SHE IS CANCELING MY APPOINTMENTS OUT OF SPITE.
Along with this, the process is to call/leave messages, however, she is NOT calling or confirming my appointments.
I was there today again for an appointment made 7-6-2022, and she told me it was canceled with I got there.
I would now like to start the process of CANCELING MY BANFIELD ACCOUNT FOR ALL DOGS as THIS ISSUE WAS NOT ADDRESSED AT THE TIME I COMPLAINED EARLIER THIS YEAR DIRECTLY AT THE VET.
I've been with Banfield for years, and this one employee just ruined it all.
Sent 2 different emails to the CORPORATE OFFICE contact me to discuss and CANCEL my account, to no avail.
The last formal complaint, this specific vet gave one of my dogs MANGE, and ever since then, I have NOT dropped any of my dogs off for any comprehensive exams OR appointments.
Reply from Banfield Pet Hospital - Modesto
Hi LaRon – We appreciate you letting us know about your concerns with our hospital and apologize that you have not been satisfied with your experience. We understand that you have tried to reach out, but have had a hard time getting through to someone. If you would like to speak with us more in regards to your account and your experiences with us, could you please email us at BanfieldCares@banfield.com with the name on your account, your pet's name, and the phone number associated with your account so we can follow-up with you directly?