American Express Global Reviews 5,210

Atlanta Centurion Club, March 24th. Airport and TSA direct to arrive for hours early. TSA did not take long do for to club 3 hours and 45 minutes ahead of flight.
They would not let me in 45 minutes early! They wouldn't even talk to the Amex corporate rep on the phone!
The desk agent rolled her eyes and said "that's a bit much" when she saw I was on the phone with Amex.
Manager was rude also.

I disputed a charge on my AMEX from StubHub. The dispute was:

On February 22, 2026, I went online intending to purchase to James Taylor tickets for Jones Beach Theatre on June 23, 2026. The first screen that came up were “tickets” called “Fast Lane Pass”, and I purchased it thinking they were the tickets. The next morning, I realized that these were actually not tickets to the concert, but some type of add on. If they were an add on, why was I able to buy them without buying actual tickets? Without the concert tickets, these “passes” (strangely also referred to as “tickets”), are WORTHLESS. The website is intentionally unclear and misleading by first offering these “tickets” which were really just add on passes, apparently so you don’t have to stand in line? Why would I need these without actual tickets. I was not offered to buy the actual concert tickets first, only these “Fast Lane Passes”. I sought and was denied a full refund of the $120.16 from Stubhub for these two “Fast Lane Passes” because Stubhub’s website was deliberatively deceptive and did not supply what I believed I was buying, as these passes are worthless without actual concert tickets. It is important to note that the Stubhub representative Bladimir told me I could try to sell these passes to someone else online, but Stubhub would not let me do so without TICKETS. It is rather ironic as they allowed me to buy these passes without actually buying concert tickets, but will not let me sell them to someone else without actual concert tickets.

AMEX dispute resolution initially gave me credit for the charge and then reversed its decision stating that they have a” no refund” policy for tickets. I went back and forth with the representative saying that I can understand that for actual concert tickets, but the website presented these add on "Fast Lane Passes" as actual concert tickets and offered these passes to me without offering to sell me concert tickets. I am a long time customer of AMEX, and the AMEX card has always been my go to card when buying thing, particularly online, because they usually credit any disputes, particularly where it is a scam and when the things being bought are not what is represented. I am so disappointed with AMEX and I will not longer be using it for any purchases, online or otherwise, due to this.

After 20+ years of perfect, on-time payments, I learned exactly how much my loyalty is worth to American Express: less than $29.

Due to a one-day oversight with a paused autopay, I was hit with a late fee. Despite two decades of a flawless track record, Amex refused a simple, one-time courtesy reversal. Worse, their support staff is trained to stonewall; my chat agent flatly refused to escalate the issue, claiming that "everyone follows the same procedure" and the answer will always be no.

Even after filing BBB and CFPB complaints on February 24, Amex has remained silent. No outreach, no resolution, and zero respect for a long-standing customer. If you’re looking for a company that values a 20-year relationship, look elsewhere—Amex clearly doesn't.

Has my account ever been in arrears No
Have my payments always been ontime YES
Cancelled my card because i have been using my soletrader bank account to pay the account.
Makes no sense to me, obviously they think they are very special😂

Keep on getting charged interest charges 3 months after having paid back my cash advance from an ATM.

American Expresse is interested in transactions; they are not interested, nor do they value value customers. I pay mre than $700 USD annually for servces above their "baeline." My reward is technology with highly variable perfomance, and consistently condescending individuals when I botrher to reach out to them at all. I spoke with 2 individuals on this occassion after recurring problems with their webpage; both greeted me with read the same statement (literally word for word the same) about what kind of day I was having. I share my problem and I very clearly stated that my frustration was not with them, it was with the Am Ex web page. The first transferred me to a second representative. The second person was disrespectful and curt when I called them out on that. I have strong memories of AM EX folks being truly genuine and curteous when speaking on the telephone. Thier current attitude is smug and transactionable.

Very blunt and rude support number.

Called to look at cancelling as did not realise my account was still live and active, tried to ask some questions about how and why it was still active, support agent was very rude and blunt, unhelpful, simply wanted to pass me to another department, only for me to find i would still need to go back to the previous department to cancel in any case. Will not come back to Amex.

Bad. I had an American Express credit card for around 10 years. They canceled it out of the blue. No explanation, nor did I receive the letter they promised.

Weird. But I don't need them. There are better options.

Don't go there. I've been with them for 10 years, trying to change it for another card that works for me and they want me to reapply constantly affecting my credit rating. They don't care about keeping you as a client either. I'm surprised they are still around, considering the terrible service.

You would think that with a credit rating of 809 it would be pretty easy to get a personal loan for $4500.
It took me almost 2 months with snafu after snafu .
I've finally had it !
I wouldn't advise anyone to get a loan with American express!

I do not recommend using AMEX AENB for checking. My experience with AENB has been terrible, unlike the great customer support I have received over the years from AMEX Card division. I have learned that AMEX card, AENB rewards checking and AENB savings/CD are three separated entities. Have tried many times to order checks for my new AENB rewards checking using the linked provided by AENB (link to Harland Clark). Have used different browsers and each time after AENB populated and verifies account info, I go to check out only to get "Loading Secure Payment Platform" error/lockup. I have phoned and chatted with AENB many, many times, yet no one there seems to care (they blame HC, but HC says it is AENB's issue) This has ben such a bad experience that I will soon close AENB checking and savings and no longer purchase CDs. I have dealt with many banks and credit unions over the years and none has been as bad as AMEX/AENB.

Absolutely absurd company. they Charge $599CAD Annually for their subscription, on a $5000 Credit card, when i have a $22,000 Credit card and a $50,000 Car loan which on all 3 have never missed a payment and pay each credit card off every month or utilize the cards under 10%. They charge me the $599 subscription fee then send me an email they are loweing my AMEX from $5000 to $1500, which will drop my credit score and make my credit utilization higher. what an absolute SCAM of a company to do this to their loyal customers. If you value your credit DONT CHOOSE THIS COMPANY!

Customer service is terrible ,I called few time asked to cancel my daughter card & (which was in my account )block all online transactions ,but transactions still go thru after canceling her card ,one agent told me her card still active ??transfer to another agent who told the opposite ????? Unbelievable waste of time .

customer service team are very helpful
would recommend using American Express as the their customer service is excellent, agents are always on the other end of the phone, very understanding and communicate clearly the next steps, feel much safer using AMEX to shop knowing i have that support

They allowed a charge to go through on a credit card that has been cancelled (by them) for over a year and refusing to compensate. I have zero access to this card and cannot be utilized. Absolutely ludicrous. Thanks for allowing a fraudulent company to steal $249 from me.

36 years as an AmEx platinum business card holder. Account always paid on time, paid more than the minimum balance. The STILL jacked my interest rate up to 27%. FOR NO REASON other than GREED. This company is HORRIBLE. Stay away unless you enjoyed being financially RAPED.

I am with AMEX since 1997 it was the only institution that didnt closed its doors on me when my finances crashed. And currently through Blue Card services just won a dispute with a scam company (Silverton) for me. This dispute took 3 months. AMEX costumer servivce inside the webb page is absolutely great and inmidiate. It deserve 5 stars.

We're paying approximately $1100/year ($895+$195) for 2 platinum cards. The customer service is worse than that of a cable or internet provider; at least they want you to stay. Amex seems to care less. I've been on the phone for over 5 hours the past 4 days, probably talked to 80% of their staff (basic customer care, travel team, card services team) at this rate, and no one can help resolve an internal issue while booking through their travel portal.

While overseas, an airspace was shut down, and we had to stay an extra night. We used their travel portal, but no one could confirm the booking went through. We tried calling the hotel, Amex tried calling the hotel (still 4 days later, no one can get in touch with them), and we had to find a different place because obviously, we couldn't sit around for 4+ days waiting for a place to sleep on night one. Because it's booked through their travel portal, they won't dispute it on the card. A charge continues to sit on our card while they keep trying to contact the hotel. If you cannot get hold of a hotel within 60 minutes, there's a problem, let alone 4+ days (and if it's one in your portal, you might want to rethink doing business with them).

Anyway, no one knows what to do, cannot help, and transfers us back and forth between departments while they say they'll keep trying to contact the hotel. AI could do far better than the money they pay their customer service.

Our company provided Amour De Cacao with branding, packaging design, and e-commerce development services totaling approximately $15,000. The work was completed, delivered, and approved by the client, and we have documentation including emails, project files, and even physical packaging prototypes produced from our designs.

After receiving the deliverables, the client filed several chargebacks through American Express claiming the services were never received. Despite all the evidence we submitted, AMEX ruled in favor of the client and reversed the payments, leaving our small business with no ability to appeal.

This experience raises serious concerns about chargeback abuse and the lack of protection for small businesses providing creative services

Amex Canada: My recent experience with AMEX is not just about “poor service.” It’s operationally reckless.
I have been a customer of AMEX for over 18 years and never had a single missed or late payment. Yet my cards were abruptly suspended. Immediately afterward I received conflicting instructions: emails demanding financial review documents and, almost at the same time, cancellation notices with an accelerated pay-in-full deadline and collections risk. In other words: “Send documents” and “We’re closing you anyway.” That’s unacceptable for any financial institution.

Support was hostile and dismissive. I was told “final decision,” escalation was refused, and answers changed depending on who I spoke to. At the exact moment you need clarity and accountability, you get stonewalling and vague risk language.

Then I filed a formal complaint. The response was careless boilerplate that dodged the operational questions that protect consumers: exact deadline dates, what happens if you pay in full, collections timing/notification, credit reporting handling, fee/refund treatment, rewards posting/reversals. They ignored the specifics because it’s easier than doing the work.

Warning: Do not build your financial life around Amex. If they shut you down, it can instantly break recurring bills, travel reservations, and day-to-day spending, and you may be left with contradictory notices and nobody accountable.