I’ve been using Alex Bank for a while and overall the experience has been quite positive. The app is easy to use and most transfers were processed without any issues. I did have a small problem w... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
⭐️⭐️⭐️⭐️⭐️ I’m so impressed with Alex Bank! They approved my car finance super quickly and made the whole process effortless. Everything was clear, fast, and hassle-free — I couldn’t believe how smoo... See more
Company replied
The level of professional service I received was outstanding. Dan was amazing in coordinating the information required for the processing of the loan, not only working with the Toyota Dealership... See more
Company replied
Alex bank were fantastic to deal with, very easy and quick application process, great to be able to use a bank that has a quick response and very straightforward process, highly recommend using Alex... See more
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Company details
- Bank
- also in
- Financial Institution
Written by the company
We’re a digital bank built by an energetic team who have decades of experience inside traditional banks - meaning we’ve had a front row seat to what works, what doesn’t, and what’s possible. So, we know we’ve got what it takes to build Australians a better banking experience, that’s simple, easy to use and understand. We’re built from the ground up and not tied down by ‘old banking ways'. Instead, we’ve built new ways, that make us more efficient, and saves our customers time, stress and pesky banking fees!
On a mission to become Australia’s flexiest bank
Written by the company
Contact info
L10, 100 Creek Street, 4000, Brisbane, Australia
- 13 ALEX
- hello@alex.bank
- www.alex.bank
4.8
Excellent
958 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
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Reply from Alex Bank
Thanks for the 5-star review Luke! There's something satisfying about a process that just gets on with the job. Thanks for taking the time to share your experience with us. 💜
Reply from Alex Bank
Thanks for the 5-star review Thomas! 💜
Hassle free no bull crap fast and easy…
Hassle free no bull crap fast and easy service. Great customer service with very competitive interest rates . Highly recommend FIVE STAR ! Thank you Alex Bank
2 September 2026
Reply from Alex Bank
Thanks for the FIVE STAR review Shannon! That's one glowing review! Thanks for the recommendation, it means a lot to know we've left such a positive impression. 💜
Was really easy to deal with the loan…
Was really easy to deal with the loan process
2 September 2026
Reply from Alex Bank
Thanks for the 5-star review Praneel! Taking out a loan doesn't need to be complicated. Thanks for choosing to bank on Alex. 💜
Good fast service
26 August 2026
Reply from Alex Bank
Thanks for the review Travis, and for choosing to bank on Alex. 💜
Awesome service quick and easy!!!
1 September 2026
Reply from Alex Bank
Thanks for the 5-star review Domenic! 💜
Alex bank are a breeze to deal with.
The ease of how it was to deal with Alex bank and the prompt and clear communication at all times.
31 August 2026
Reply from Alex Bank
Thanks for the 5-star review Andre! Easy-breezy banking has a nice ring to it, don't you think? 💜
Reply from Alex Bank
Thanks for the 5-star review Sasha! 💜
It was a smooth experience with Alex…
It was a smooth experience with Alex Bank for our car loan. The process was straight forward and arrangement was easy with our broker. Their loan is really flexible and better in comparison to the competitors.
26 August 2026
Reply from Alex Bank
Thanks for the 5-star review Sus! We love hearing when customers find something better suited to their needs. Thanks for choosing to bank on Alex, and for the shout out on the flexibility of your loan. 💜
Reply from Alex Bank
Thanks for the 5-star review Darryll! Quick, efficient and easy to deal with is a combination we'll happily take. Thanks for choosing to bank on Alex. 💜
Reply from Alex Bank
Thanks for the 5-star review Heath! 💜
Reply from Alex Bank
Thanks for the 5-star review Sione! 💜
Fast review and easy to work with.
27 August 2026
Reply from Alex Bank
Thanks for the 5-star review Annette! 💜
Reply from Alex Bank
Thanks for the 5-star review Jayden! 💜
Good team need to improve upload for…
Good team need to improve upload for photos documents , overall good people
3 March 2026
Unprompted review
Reply from Alex Bank
Thanks for the review Paul! Good people is a compliment we'll happily take 😊 Thanks also for the feedback on uploading documents. We're always looking for ways to make things simpler for our customers. 💜
Such an easy process rather then going…
Such an easy process rather then going through a major bank.. transfer was super quick once everything was approved
26 August 2026
Reply from Alex Bank
Thanks for the 5-star review Shane! Sometimes it's the little things that help us stand out from the big guys, like an easy process and not having to wait around once everything's been approved. Thanks for choosing to bank on Alex. 💜
Reply from Alex Bank
Thanks for the 5-star review Danielle! We know there's usually a reason customers want their finance sorted quickly, so it's lovely to hear the settlement process didn't keep you waiting. 💜
Reply from Alex Bank
Thanks
for the
5-star review
Gina! 💜
Extremely easy to deal with and fast…
Extremely easy to deal with and fast approval process.
25 August 2026
Reply from Alex Bank
Thanks for the 5-star review Antoni! Life's complicated enough, we try to make sure banking isn't. 💜
Quick service and great knowledge and…
Quick service and great knowledge and updates from members of staff.
18 August 2026
Reply from Alex Bank
Thanks for the 5-star review Keiron! Good communication never goes out of style, and we know a little clarity can go a long way. Thanks for choosing to bank on Alex. 💜
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